Yale Appliance

He went above and beyond from a customer service standpoint, taking the time to explain everything clearly and thoroughly without ever rushing the process. Nicholas made what can be an overwhelming appliance purchase feel organized, confident, and stress-free. I would absolutely recommend him to anyone considering Yale Appliance.

I've been dealing with Yale Appliance since 1981 as a kitchen designer and for my own needs. They are the best of the best: knowledgeable, fair priced, timely delivery, you name it. Here's a job I did in Newport, RI some years ago. Yes, Yale delivered them there when I needed the appliances.

Yale Appliance exceeded all expectations. The delivery and installation team was fantastic — professional, friendly, and incredibly efficient. They handled everything without a single issue, making the whole process easy and stress-free. Highly recommend!

James was amazing during service visits and helped us understand our issue with the washing machine. Fredy, Héctor, and Yonatan were great professionals and got our new washer installed quick and easily. Thank you!

Ivan was fantastic. He was thoughtful, professional, personable, and reassuring that everything would go smoothly on delivery day as a result of his detailed site visit and planning. The link above didnt work for posting comments.

Dorian and his colleagues were outstanding in delivering our washer and dryer. They contacted me prior to arriving, we arranged for an earlier delivery and then they handled the installation and pick-up of our old units in an efficient and professional manner. We could not ask for better service!

Dorian Valentin and TJ are excellent installers who are respectful and knowledgeable. They arrive on time and quickly installed my washing machine. I’m so happy with their service. This is the best experience I have had with an appliance delivery and installation.

Delivery and installation was great and it was so quick. Gerlin, Johnny and Yonatan were terrific! Very polite, very respectful and explained everything.

Dorian and his team were amazing! They took the time to make sure everything worked perfectly before leaving. Their attention to detail is great! Will definitely be returning to Yale Appliances!

Dorian and his team were very good and friendly. They unboxed everything and let us inspect every piece. We are very happy with their service!

We have been Yale customers for decades. Unfortunately, we've had a few misses lately and this was one of them. We bought a new fridge a month ago. The sales guy was great and so were the delivery guys. BUT, the fridge arrived with dents on 2 doors. They offered to replace both. 2 weeks later they came back with only one of the correct replacements (which also had a small dent). And, the fridge was freezing my food regardless of the set temp. I ruined $100 worth of produce. They pulled the fridge away from the wall, but 2 days later it was still below freezing in the produce drawers. I asked for a brand new fridge since I was still waiting for one of the doors to be replaced and the temp control was clearly problematic. They brought a new fridge a few days later. Again, the delivery guys were great. But, the fridge still arrived with a dent in one of the doors, as well as a divet inside. At this point, we are EXHAUSTED. I don't want to empty and refill the fridge yet again. I was offered, and accepted, a small discount but I must say this is not the service I expect from YALE. Very disappointing.

Mark and Shane from Yale Appliance did a great job installing our new dishwasher. There were tight tolerances and a couple curveballs in the installation that they handled perfectly and with a good sense of humor. And the installation looks even better than the original. Thank you to Mark and Shane and the Yale team.

Dorian, valentine and William did an excellent job delivering our appliances with efficiency and care and a smile! Extremely helpful and made the process very easy.

We had an outstanding experience with Yale Appliance. We purchased a new Miele dishwasher & entire process was seamless. & highly professional. Yale Appliance got everything done in less than a week, from sale to installation. The installation was on-time and meticulous. Highly recommend! ES

Ordered a washer and dryer. Edy and his crew were fantastic—efficient, professional, and incredibly courteous throughout the entire process. They delivered our new washer and dryer right on schedule and handled the removal of the old units with care and precision. The team of three worked seamlessly together, making the whole experience smooth and stress-free. They respected our space, cleaned up after themselves, and made sure everything was installed perfectly before leaving.

Sooooo much better than shopping at Best Buy or any chain! Its been a year since our big kitchen renovation and I have to say, we remain super-happy with all our appliances that we bought, thanks to Yale. Our salesman Tam Nguyen was superb (very knowledgeable, very patient as we shopped around, and super responsive when we received a part that was damaged). Also, Yale has a video series on YouTube where they review appliances and that was very helpful, too.

I had a rather unpleasant experience with Yale. I received my fridge yesterday but it came with a trashed hardwood floor and stairs. They send three delivery guys with combined weight of 200 lb to bring in a 600 lb fridge. I really wasn’t going to get frustrated but the complete lack interest in what they did infuriated me. To top it off, I was charged $1.8K more on the credit card for no reason. It looks like you need some extra time, money and nerves if you are buying from them.

Just got a new induction stove delivered. So excited to use it, new to induction but it’s the Yale warranty we’re feeling super comfortable with the switch. Gerlin, Johnny, and Manuel delivered it and were awesome, practically scrubbed every inch of the new stove so it looked perfect before they left.

Dorian, Eric and the team did a fantastic job delivering our new oven. They removed and replaced the old one in no time without any issues. I highly recommend their services !

Jaylon was a fantastic technician. He was extremely knowledgeable and courteous. He answered all of our questions, and also provided additional helpful information about our appliances. He was careful and attentive while making the repairs. The repair service from Yale, and particularly by Jaylon, was excellent.

The Installer teams lead by Marco, Eddy, Christian, Cruz and Dominic all went the extra mile to help me fit new appliances into an historic building apartment. Despite their busy schedules, they were very patient, kind and persistent in installing appliances the right way. In addition, the sales staff including Nicholas, Kali and William were very helpful and patient to answer all my product and installation questions over the phone.

Had a perfect delivery of my new Bosch fridge. Gerlin, Johnny, and yonatan did such a careful and efficient job loading my new fridge in the house, taking the old one out, and making it fit perfectly in a tight space. I didn’t think it would fit but they got it in there without a scratch on the walls or on the fridge. 10/10 couldn’t be happier

If i could give Yale '0' stars I would. Long, long story short. I purchased over 35K in appliances from Yale. I was told they serviced their own appliances and I wouldn't have to go to outside service companies which is one of the main reasons we purchased all of our appliances for our new home from Yale. Our 16K refrigerator came with the doors misaligned which caused the middle freezer drawer to catch and dent and rip the top panel off the drawer. I have spent over 5 months back and forth with both Yale and Thermador to have this issue corrected with both of them telling me there's nothing they can do and blaming it on each other. They say it's an installation issue, which it is not and it's my responsibility to try and get someone out here to install it properly. It's not an installation issue. The doors came misaligned and that has caused all these problems. I have exhausted all of my options with the exception of a lawsuit. I have a 16K refrigerator that is a piece of crap right now. There's nothing I can do at this point except warn everyone to buy their appliances locally and whatever you do.....do not ever buy from Yale appliance. They lie and their customer service is horrible.

Gerlin, Johnny and Manuel were magicians in ensuring our appliances made it to the top floor of a brownstone in Boston's most notoriously difficult to deliver South End neighborhood. They were patient and diligent, ensuring nothing was damaged and everything went according to plans. Thank you again to the team on Truck 10 who went above and beyond to help us with this great project!!

We were in an emergency situation where we needed to replace our refrigerator. My daughter recommended Yale appliances because they would be able to have "same" day delivery. From the time we walked into the Dorchester branch, we received top professional care by our salesman, Roger Pontes. He was helpful as well as very knowledgeable of the products. We felt comfortable and confident in the choice we made. Within a three window, we received our order. The delivery/installation of our refrigerator was top glove. Garber, Roberto and Dominic (Truck #4) were efficient and professional. In all our years of receiving deliveries, we have never experienced such excellence. We will be loyal Yale Appliances shoppers. We will spread the word. Thank you.

we had an excellent experience dealing with Yale appliance. They are very professional, honest, easy to work with, and they really keep their customers posted. We were delighted with our experience. We purchased an all-in-one washer and dryer tower.

We want to thank Jerlin and his team for the great care they took when delivering our new refrigerator. They were friendly and professional even as they moved quickly to complete the job, maneuvering through a tricky opening, leveling the fridge, etc.

Dorian and his team were quite efficient and are excellent representatives of Yale Appliances. He turned a very negative interaction with the sales team into a very positive experience. In essence he turned lemons into lemonade!

T-3 Edy and crew were wonderful! They were very prompt (arrived 4 mins after the scheduled arrival window) and were diligent in getting all my appliances inside and through very tight spaces. Appliances looked great and were unharmed. Thank you for the great work guys!

Dorian, Valentine and William are absolutely the best! They were prompt and clean. Completely professional and so fast! I wish I could order a dryer every day!

Gerlin Veliz, Johnny Veliz, and Yonatan Cruz from Team Truck #10 from Yale delivered a fridge. They were very courteous and did a great job. They were very fast and efficient, as well as took care to make sure they did the job properly. Highly recommend!

Delivered on time on a bitterly cold and snowy day. The team took care not to track in snow and/or sand, carefully disassembled the old fridge, removed it and assembled the new one within about 20 minutes. Could not be more professional.. we are very pleased!!

Dorian and his team were wonderful. They came on time, answered all my questions, and offered diffferent options for where to install my new washer/dryer. I highly recommend Yale Appliance as well as Dorian and his team!

Walter, Alan and Darwin were fantastic. Installation of our new induction range couldn’t have been easier or more efficient. Thank you!

Dorian and his team were efficient in their delivery of my range. He was friendly and took care of careful set up. Awesome.

Dorian and Valentine and Jorge came to do a fit check for our new washer. They were quick and thorough and very kind. They helped us find out when we can get the washer delivered, ASAP. Thank you!

We purchased a refrigerator from them and the process was really smooth. We worked with Anthony and he was not at all pushy and laid things out clearly. Maybe not applicable to everyone, but he was so great with our kids!

Dorian and his team did an amazing job installing my new refrigerator. They were careful and meticulous, making sure everything was clean and the fridge was level. They did a fantastic job!

Dorian and his crew were awesome with delivery of the new appliances and pick up of the old one.

Really appreciated their condor and professionalism.🙏🏿🙏🙏🏿🙏

Absolutely terrible scheduling and customer service follow-through. I booked an appointment last week for a home measure to confirm a refrigerator would fit in my kitchen space before purchasing. I was explicitly told a technician would call the day before the appointment to confirm the time—that call never came.

Today, the day of the scheduled measure, I called Yale Appliance myself only to be informed that no one was coming and that I would need to reschedule entirely.

This is a big hassle. I scheduled my day around this appointment, which is now wasted, and this delay prevents me from moving forward with my refrigerator purchase. Their complete failure to communicate or honor the commitment shows a lack of respect for the customer's time. I am extremely disappointed.

Highly recommended!!! It was a great experience working with them through a web purchase. The brand new LG range that we wanted was ordered, delivered and installed on time as soon as was available. Great team great experience.

I have been researching and looking at ovens for a week. I spoke with Mike, a sales person, and got more helpful, useful information in a 10-minute phone call than all of the Internet research I've done so far. Yale's videos and online reviews are also amazing and extremely informative. I wish all appliance companies employed folks who are this knowledgeable!

Ivan was great throughout . In addition to measuring space for insert of dryer , he adjusted the louver doors to allow dryer to shut cleanly . We couldn’t be happier with the service and highly recommend Yale to all our friends.

There was an issue with my newly installed dishwasher not being level with the counter edge. The Yale Install department quickly scheduled a return visit, and the crew quickly and cheerfully fixed the issue. Well done!

Dorian, Valentine and Jorge were fabulous. Professional, friendly and mindful of entering our space. Excellent service and can’t wait use our new cooker!

Dorian, Valentine, and William were amazing! They were on time, quick, and very professional. Great work!

Dorian and his crew surpassed my expectations! Professional, efficient, friendly, smart, and super fast! Everything. Was exceptional! These guys know their stuff!

Dorian and his team. They were great. Efficient pleasant very neat I am very happy with your service

Had for appliances installed and old ones removed. Gas range, fridge, dishwasher, and over the range microwave. Every single person that came was great. They did scratch up my front stairs a little trying to move the old fridge out, but nothing catastrophic. That were fast, polite, and punctual. Definitely would buy from Yale again.

Dorian and his team were awesome! They had to move furniture to get the fridge into our house and they moved everything back to the right spots all with a smile and good humor! Thank you Dorian and team!!

We recently purchased a refrigerator and a washer/dryer set. We are very happy with our choices. Salesperson Thao Tran was amazing throughout the entire process. Her knowledge of the products and her recommendations really sold us on Yale. We will be going to her for future appliance purchases. The delivery process was also very smooth and easy. The guys showed up right on time, were very professional and did a great job.

Dorian and team did an amazing job getting our new fridge (and old one) through some very complicated entryways and steep stairs. They were lightening fast and wonderful to work with.

Dorian and his team were fantastic in the delivery. We had a slight measuring hiccup and he couldn't have been more helpful getting us taken care of.

Dorian and his team were amazing! Their patience with my cat was beyond my expectations!!! Despite the cat delay, they were professional and fast!!!

Dorian and his team installed a new fridge for us. They were beyond friendly, punctual, accommodating, technically competent and respectful. Can’t recommend enough.

The delivery team was great. I gave a 4 because no one told me that there were two parts to this - delivery and install. I had moved a lunch date because I thought I’d be done by noon or so, but apparently there is still more to be done.