Same Day Service Company., Inc.

Our refrigerator went out 2 days ago and Don from Same Day Service came out the same afternoon. He was meticulous. He took the whole freezer compartment out to get to the coils behind. Sure enough, they were not cold and had no ice. Turns out our compressor was a goner. Don put the entire thing back together! Just in case. That took a lot of effort. We really like Don. Ask for him!

The technician was very helpful and professional.

He explained the problem with my dryer after diagnosing the issue and reviewed his next steps with me.

Some parts needed to be ordered but he was back within 2 days.

The process was smooth. Both my husband and I were kept apprised via text messages regarding when to expect a return visit.

When Wayne returned, he made the repairs, cleaned the outside vent and made appropriate recommendations for a warranty for my appliance.

He was very thorough and efficient.

I highly recommend this company.

Called SDS after our fridge started emitting a smoky smell. They came the next day, on time, and spent a few hours diagnosing and fixing the problem. Friendly service, good repairman, not super expensive. Didn't try to upsell me. Would use again and recommend!

Same Day Service was awesome! They came to look at our ailing dishwasher and diagnosed the issue very quickly. The team was knowledgeable, friendly, and kept me informed of everything they were seeing. Even the apprentice was great—and his mentor was patient and provided great input to help him learn! A special call-out to Wayne for his professionalism.

Broken appliance? Call these people!

Nelson was so amazing! Went over and above to help me be a better homeowner! He explained what had happened with our sub zero and fixed it swiftly and perfectly! (And loved my doggy!) Very impressed with the service we got. We will definitely use them again!

The repairman and manager I worked with were terrific! They made time for my repair The same day despite being completely busy with other customers that day, and they repaired my old Bosch refrigerator to the extent that they could, considering its age. They also patiently explained preventative measures and also gave me very good thoughts about replacement fridges, which were very helpful. I would give them an A+ for service, technical advice, friendliness, and helpfulness!

True to their name, the service was indeed same day. I called in late morning, and all was fixed by late afternoon. Our technician (Brian?) was a pro with 18 years experience. He addressed both our oven and freezer issues at the same time. He was super friendly, and explained everything in terms that were both accurate and understandable. I'm not looking forward to another major appliance repair, but if I needed one, these would be my guys.

Our dryer started squeaking horribly this morning, and we had just washed our sheets. We called, and Susan answered, saying she would call the dispatcher and try to get us in today, but it was not certain, since they had not been able to work full day yesterday because of the snow. But lo and behold, Josh shows up a little after 2 pm, and he just left 15 minutes ago. He repaired our dryer, changed the necessary part, and he also changed our vent line, as it was no longer up to code. Josh is remarkable, friendly, knowledgeable, thorough, clean, and does excellent work! Susan informed me that we had used them in 2008 (I had forgotten), and we will certainly use them again! Thank you for excellent, friendly service!

Not worth the expense for me. Tech came out and said prior to checking my washer I most likely needed a new one. Tech then asked what was wrong, ran the washer to confirm what I said, and called an “expert” for assistance. The “expert” almost immediately said the same thing about needing a new washer. Thus, I spent close to $200 for a10 minute test to confirm the issue is what I said it was and for them to tell me it shouldn’t be repaired. Couldn’t this have been handled on the phone for cheaper? Even the tech seemed awkward with it all (the $10 coupon for a future service after they couldn’t fix it is hilarious). On the plus side, the Tech was timely, friendly, and answered any questions I had (the ones he could answer). Stayed later than needed to try and give me some value for the cost. Perhaps from the reviews I just had an outlier of an experience.

As a follow up to this review, I did change the rating to 4 stars after they called in short order and were genuinely concerned about my experience. It didn’t change what happened; but you could tell they did care about their quality of service, and worked with me to make it right. I truly appreciate the time and effort they put into figuring out what went wrong and how they can improve. If I need an appliance repaired again, I’ll give them another chance.

This is such a great company! I was baffled to see that old-fashioned top-quality service still exists! The guy who came over, Tristan, is the Dr. House of appliance repair (for the young people, Dr. House is a TV series from the 1990s featuring a brilliant diagnostician). He can spot what's wrong with a device just by looking at it. And then he leaves your appliance in a better state than it was before it even broke. Amazing!

I found the company and their personnel to be friendly and professional. The technician, Tristan was thorough in researching what was wrong with the spinner in our washing machine. It ended up needing two parts that came within 3 business days. So far the washer is running very smoothly.

It would be helpful if they could give you a window of time that they will come. Even if It is a four hour window. They do call you when the tech is 20 to 30 minutes away. I would definitely use their services again!

I had an issue with my Samsung dryer not heating up. After calling a few other companies and having no success even getting someone to answer the phone I contacted Same Day Service. It was very easy to schedule an appointment online and they were able to send a tech out a few hours later. The tech (Mike) diagnosed an issue with the heating element within minutes and had the necessary parts already with him (they stock parts for common issues). He had the repair done in less than 30 minutes. Mike was very personable and did a great job explaining the issue and quoting the price before he did any repairs. I don’t know how the pricing rates against competitors but for me having it fixed quickly was worth it. Overall excellent experience!

I’ve worked with Same Day Service for about 10 years. They literally do come out the same day and always do a phenomenal job. This last issue with our freezer was a bit of a mystery, but Don figured it out. He had to make three trips, and other than the fee for a new filter, there were no additional costs. I appreciated my conversation with Don regarding the appliance (he’s fixed others as well over the years) and gardening. I highly recommend. If you see Don, tell him I say hi!

My entire experience, from the initial call to final clean up, was fantastic. Scheduling a dryer repair service was quick and easy. My repair was scheduled 3 days after my initial call (also, it was the week before Christmas so I was so happy to get it done that quick). The technicians were professional and clean. The service was fairly priced and the techs confirmed the price with me before moving forward. They even vacuumed before they left!

Very happy with Same Day Service

I am very thankful to Same Day Service, which fixed my clicking stovetop after several other companies said they would need be able to. They very promptly came and did a thorough evaluation and gave a good estimate. The technician (Josh, #38) was very polite and explained everything he was doing and where the estimate came from. They were able to come back within a week with all the parts and completed the repair very quickly and efficiently, and left the area clean and the stove completely functional. I highly recommend them.

The service was great. Mike was nice and extremely knowledgeable. He diagnosed the problem with my washer quickly and made recommendations for my next step. He was also able to quickly identify and fix the problem I was having with my refrigerator's water dispenser and ice maker. I would use them again and would recommend using them to friends and family.

We have used Same Day Service twice for our Subzero refrigerator, and both experiences were very positive. Scheduling was a breeze and within the same day. Don provided a thirty minute notification before his arrival and was thorough in diagnosing and repairing the problem. We would highly recommend this company for any needs!

They did the same day service and evaluated what was needed. Within three business days of confirming the parts, they came to fix my microwave and dishwasher!

Don was exceptional at his job and with his wonderful sense of humor and personality, it was utterly pleasant to work with him! Thank you :)

Everything was so smooth. My tech, Josh, was wonderful. He quickly diagnosed the issue with our oven, grabbed the replacement piece, cleaned up, and headed out. Really nice guy and great service.

My daughter loves baking and the quick service and repair will get her back on track to be a Master Baker in no time!

Came quickly and was very personable. Refreshing to have such good customer service. Turned out to be a simple reset and the problem with my fridge was resolved. He even stayed an extra 15 minutes just to make sure make sure compressor remained on. Will definitely use them again for the next appliance malfunction!

My refrigerator was leaking. I called Same Day Appliance Repair. Wayne came out later the same day and quickly diagnosed the problem as a leaking water valve. He had one in his van and was able to promptly make the repair. I couldn’t be more pleased. He was extremely pleasant, very knowledgeable, prompt and efficient. I would definitely use them again and would highly recommend them to others.

Same Day Service was exceptional to work with. It was easy to book on the phone, describe my issues, and they came in the matter of a couple days when it worked for my schedule. Kevan in particular is top notch. He is extremely knowledgeable, friendly, and trustworthy. I’m so happy we found this company and Kevan. (It also says something that he’s been working with the same company for 20+ years). Highly recommend!!

Dell’s Appliance repair in Adrian, Mo. is awesome. They always are ready to help get my appliances repaired and back to working as they should. I want to give Dominic a big shout out he is a ray of sunshine when he is here.

Great experience end to end. Submitted a request through the website and was called within 15 minutes to talk through the issue then set an appointment. They were able to come out the following morning. Nelson was our technician and he quickly identified and fixed the issue. Less than 24 hrs from first contact to fix!

Excellent service by the technician Josh on 5/14/24. He determined what he thought was the problem with my dishwasher, returned on another day with the needed part as well as with another part that might be needed as well. As it turned out, the dishwasher needed both parts. His work was thorough and careful; he took precautions not to damage my hardwood floor by using a slider and to turn on & off circuit breakers in my utility room. He also used his own towels to mop up quite a bit of water that leaked during the repair—which I appreciated because I have had other service techs ask me for towels (which I have to launder later myself!). The repair did take almost four hours but when Josh left I felt pretty confident the dishwasher was fixed!

I called Same Day after the factory-authorized company for my Sub-Zero fridge said there first available was a week out. True to their name, I had a technician at my home at 1:30 pm, after first contacting Same Day at 10:30 am. Don was friendly, polite, knowledgeable and fixed the issue on the spot. We had a torn gasket seal too. Wayne came out two days later with the part and also did an excellent job. Communication with the company was easy and efficient and pricing was fair. These folks will be my first call next time I have any repairs.

This was the second time Same Day Service has helped us out. Scheduling and follow up contact was quick and easy. Your technician Josh was outstanding. He was prompt, courteous and professional. Job well done by the entire Same Day Service team! Thanks again for all your help!

Tristan was absolutely fantastic! Very fast, competent, and friendly service. They showed up on time, same day (Friday), and completed the repair for a fair price. I'd go back to them again without any hesitation.

The technician was amazing!

I unfortunately had a contractor screw my trash compactor into my cabinets with the screw heads on the inside of the compactor. It took three months for me to find someone who would cut them so we could pull out the compactor. Once that was done he came back at the first appointment available and finished the repair.

I love this company and have used them for all my appliance repairs.

Fixed my 40 year old dryer with no problem! Didn’t even have the model or serial number. On time. Quick and efficient. Courteous and flexible (when no one was home b/c they texted while I was driving and I responded a few minutes late the technician simply looped back a short while later.) Very easy to work with!!!!

Fantastic and responsive service. Communication was excellent through the whole process. I received calls and texts for updates. Our repair person, Don, was careful, professional, and thorough and did a great job fixing the problem. Very pleased.

So glad we found this company! Our dryer wouldn’t start one day and we didn’t know if it was time to get a new dryer but found them after a quick google search. They were at my apartment with the issue resolved within 48 hours from me contacting them. Dave the technician was so pleasant and professional. He knew what the issue was in approximately 30 seconds and fixed it in about 20 minutes or less. They charge an approximately $189 service / diagnostic fee, but it was waived since they could fix it on the spot. Total was around 240, but of course depends on what your issue is. Only feedback I’d have is that they tell you they will be there sometime within the day, but don’t give you a more specific time window, which would be helpful. How we they do text you 30 minutes before they are scheduled to get there so you could still venture close to your area if you could be back in 30.

We had such a great experience with Same Day Service. The office team is lovely and Tristan was fantastically thorough with our repair keeping us informed throughout the process. Overall, a great experience and I would recommend them for repairs to everyone.

Technician came out same day for a refrigerator. It was fixed and recommended replacing freezer gasket. Part was ordered, gasket was replaced when it came in to stock. Cost was exactly what was estimated. Very reasonable. Super nice technician! Same person both visits. Very business like and informative, on time as was estimated. Very pleased. Have used service before. Highly recommend.

Every thing about Same Day was excellent. Great communication. Prompt part delivery. Called on a Monday and service performed on Thursday! My technician (I believe last name Nelson?) was efficient and friendly! I will most definitely use this service again! And highly recommend them!

I used Same Day Service Company for the first time recently. I would have no hesitation in recommending them. They were super efficient on all levels. The service was quick and excellent and the gentleman who replaced the fan on my oven was extremely knowledgeable. Thank you.

Had an issue with our refrigerator. Called on a holiday at 8:30am. Was told someone would be out that day (was not expecting that on a holiday). A technician was out that same day at 3:30 and diagnosed the issue. Was explained what the problem was, given an estimate, and was told the part would take about a week. 7 days later, was notified the part arrived, and the technician was out the next day. He replaced the part and was gone within a half hour. Strongly recommended!,

Fast service for a refrigerator repair. They were able to get to my house with in a few short hours to diagnose the problem. They communicated well and were prompt with final repairs once parts came in! Highly recommended! Wonderful customer service over the phone and with in person technicians.

Same day Service was recommended by my property manager when i had a problem with my 13 year old Bosch dishwasher. Kevin came the same day and analyzed the problem and discussed the options. We ordered a part which was installed within a week. The service from the pre-arrival heads up call to completion was professional, respectful, and informative. We also felt that we made the best decision going with a new motor rather than a new dish washer and appreciated considering both the pros and cons before deciding. I will contact Same Day Service with confidence i can rely on a fast response, professional service, and honest advise.

This company is always very responsive and I am often extremely impressed with the professionalism and knowledge base of their service people who have come out. This was certainly the case today when I called at 10:30 AM to see if I could get our broken washer serviced. Someone was out here before 2 PM and he quickly determined what was wrong and the problem. he was also extremely knowledgeable and resourceful. There may be other services that are a little bit less expensive but the combination of professionalism, responsiveness and knowledgeable service people make me pleased to recommend Same Day Service.

I have used Same Day Service for years and am always pleased with the skill and professionalism of the technicians. We have an extended service contract and recently had a couple of minor problems -- with the washer/dryer and the refrigerator. The technician from Same Day assessed the problems with each appliance and worked quietly without drama to fix the problems. Another win for Same Day Service.

I am very pleased with the service I received. The office called to let me know the technician would be arriving in 20-30 minutes and he was punctual. The technician, Wayne, was courteous and friendly and very knowledgeable. He fixed my oven quickly and cleanly. Wayne communicated clearly and honestly regarding the needed repairs and provided options. Repairs were required to the door and to the igniter and Wayne did an excellent job repairing both.

We contacted Same Day Service to repair our 16 year old dishwasher. Over three visits, Wayne replaced three parts to bring the unit back to life. The three visits were more than expected, but I have complete confidence that Wayne did everything possible to quickly repair the unit. He is quite knowledgeable and a very good communicator. Highly recommended!

We have used Same Day Service many times. The team are absolutely fantastic. The schedulers are so pleasant and Kevan is a master technician. I would not hesitate to call them for any problem.

I have been a long time happy client of Same Day Service. They have saved me many times. I love the idea of having immediate service, not waiting for weeks. Today I had a unique problem that even the manufactures knew nothing about and had never heard of. Both of my oven lights went out…. Kevin spent hours brainstorming, liking the challenge. It turned out to not be able to be fixed immediately. The “brain” of the ovens needs to be ordered. I found Kevin to be very pleasant, creative, a joy to deal with.

This company has always been so reliable! I’ve called them many times for different appliances. The experience has always been top notch from initial phone call to text messages to technicians. Ease of appointment is unmatched. Technicians are well trained, clean, professional, and most importantly, leave the appliance in working condition. Our tech Don is amazing! Highly recommend.

Amazing and timely service! Even with the crazy times we are going through Same Day was able to get a tech to my home a day after I called and look at our washer. Dave was quick, polite and knowledgeable on what the issue was. The ordered part came in very quickly and Dave was in the very next day. The total price was very reasonable for the job done. No complaints on my end would 100% go through them again 👍🏽👊🏽

Our washer machine needed repairs and we called Same Day Service Company. They were very helpful odered a specialized part and set up an appointment very quickly once the part arrived. The technician Dave arrived and was very professional even when my 2 small children were very curious of how the washer machine was getting fixed. He even diagnosed another problem and quickly fixed that as well. I am very pleased with the service I received and will use Same Day Service Company for any other repairs that may pop up.

Mike was a great technician who found the problem and spent a lot of time to make sure that my dishwasher was operating correctly. Same Day Service makes it easy to deal with these problems. They estimate their arrival time correctly and communicate effectively. This is a very well-run company. Would use them for all of my appliance repair needs.

I rely on Same Day Service, and have done so for 5-7 years now. They always answer the phone and can send a repair person out within 24 hours. Nelson, the repair tech who came today to fix our dishwasher, really knew his stuff, he was efficient and quick, his repair was top quality and our machine ran like new. He explained everything very clearly. I recommend Same Day without reservation.

Same Day Service was great with this last repair. They were very timely, through and inexpensive. The technician was very knowledgable and helpful. We have used them for decades and could not be happier. Tom

Amazing service, response time and professionalism from start to finish! Wayne was very courteous and able. Would recommend Same Day highly! Sub Zero total rebuild last year and thermostat and new gasket today! Cleaned all area up well.

This enterprise truly performs up to its name. I called 830 Wednesday morning concerning a refrigerator problem and they had techs on site by 10 that morning. Diagnosed multiple issues within the hour and broke the bad news it required parts that weren’t inventory. I agreed to expedite shipment, parts arrived in time for Friday am install. They’re back here at 9:30. 3 hours to fix and back in business with functional refrigerator. Outstanding service to fix a problem that anyone can relate to, food going bad etc. highest recommendation.

Don from Same Day Service did a fantastic job diagnosing and repairing our Thermador refrigerator. Don was there the same day we called and determined that our inverter had overheated due to a ton of dust caked around the coils (now we know we’re supposed to clean that a couple times per year). Don returned the next day with the part and we’re now back in business!

I am very grateful for the excellent service provided by Same Day Service Company. I've used them a handful of times and they always arrive quickly and work efficiently and professionally, even on complicated repairs! The customer service is excellent, too.