Keith's Appliances

I worked with Ashley to purchase a refrigerator and stove. She was very helpful & patient as I had some concerns about appliances fitting in my space. I will definitely shop Keith’s again very friendly, great customer service. Prices are great too! Chip was GREAT, very helpful & personable. He & his assistant took their time to make sure both appliances were installed correctly. I felt very comfortable having them deliver my appliances. They even helped look for my husband’s cell phone, that he misplaced! Following their route was very helpful, knew when they would be here. Will recommend Keith’s!

I had a wonderful experience at Keith's appliance. I went to buy a grill and found Rob was a fantastic salesman. Very informative and knew the answer to every question that I had. He was not pushy. He worked with me and helped me try to find some of the accessories I was thinking about. He detailed the delivery and the disposal cost as well as delivery, meaning that they would end up building the grill and deliver right to the back deck. I'll definitely be purchasing from them again as they were very straightforward and honest.

My delivery and installation experience with Keith's appliances was excellent! I was able to track my delivery on my phone and the estimated time was accurate. Cameron and Ryan were polite and efficient. The installation of my washer and dryer was perfectly done and tested before they left. I am very happy we used Keith's for our purchases and would higly recommend them.

My experience couldn’t have been any better! This was a much better experience than Best Buy! I will working with Keith’s from now on! Thank you so much for such a great job with the installation! Your crew are top notch!

Lovely experience. Walked in, saw exactly what we thought we wanted. Beth came right over and told us the brand we were looking at has the highest rate of repair and directed us to a different brand same item. We were thrilled with her insight. She wasn’t just reading off a script, she actually knew about the appliances we were looking at even offering her personal experiences with them. They have a great 5 year warranty policy and they take care of it all for you. I highly recommend Keith’s Appliance to anyone looking for appliances. Support local businesses! This place offers way more than Lowe’s or Home Depot ever could. They make it personal and have competitive pricing.

I needed a new washer pronto! Alex hooked me up with exactly what I needed and no extra pressure. Delivered when expected. Clean, fast and back in action! Thanks to everyone involved. I will be using these guys from now on. Excellent service, quality products and really great delivery guys!

I had an excellent experience with Keith’s Appliance, and especially with Beth in sales. I needed a replacement oven and was on a tight timeline. Beth was supportive, knowledgeable, and easy to work with from the start. Within about an hour, she provided a fair and clear estimate that allowed me to confidently move forward and seal the purchase agreement.

The process was straightforward, professional, and stress-free. I truly appreciate the responsiveness and customer-focused approach. Highly recommend Keith’s Appliance and Beth if you’re looking for quality service and fair pricing

We had a great experience with Keith’s Appliances when we purchased a new double oven. The price was competitive with the big box stores, the time from purchase to installation was quick, communication was great, and the installation was fast and easy! The men who installed the oven were professional and extremely competent, and the price for installation/removal was reasonable. We will definitely return to Keith’s for our next appliance purchase!

I could not be happier with Keith's Appliances. Our last few purchases there we have worked with Beth, and she has been great. To be honest everyone I have encountered has provided excellent service, this includes Service and Delivery staff. Last week my wife and I purchased a refrigerator, after getting it delivered, we noticed a few items that we did not care for. This morning I went back to Keith's Appliances to see about returning this fridge and get a different one. There was no hassle getting this done, Beth took care of it and our new fridge will be delivered this week. It is service like this, that will keep us coming back to Keith's Appliances.

From purchase through delivery Keith's Appliances did an outstanding job. My delivery time was from 12:45 to 2:45 and they arrived about 20 minutes early. I cleared a path from both the front and back doors. They decided on the back door which they had to remove and the strike plate from the screen door. The delivery guys took it all in stride while efficiently delivering my new refrigerator. Great service. Thank you so much!!

Keith Appliances was a great place to shop for our washer and dryer. They were very helpful and pleasant to deal with. If we ever need another appliance we will go straight to their store. Our sales representative, Beth, was very good and knowledgeable. I would definitely ask for her help again. Thank you Beth and Keith's. Arlene and John Creevy

Just bought our new side by side refrigerator/freezer on bottom from Monica. She was amazing, great customer service. She went above and beyond to get us our perfect fridge. The two gentlemen who took away our old fridge and delivered our new one were the best delivery men we’ve ever had. Very professional, clean and organized. It was a great experience! Thank you so much Keith’s.

Keith’s was great from the sale of my fridge to the delivery. They couldn’t have been friendlier or more accommodating. Joe and John removed my old fridge and replaced it with ease through a very tight space; they were very impressive. I will definitely be using them for all of my appliance replacement. Keith’s came highly recommended by my coworkers, and they lived up to the hype.

It was a pleasure working with Monica who went out of her way to accommodate my needs. I am a returning customer who has always received excellent service from Keith’s. Delivery process was excellent. I highly recommend Keith’s .

Huge problems with Whirlpool washer and dryer. That part's not Keith's fault, kinda. Wanted to purchase replacement units thru Keith's hoping that would make it right since it was their service guy that gave us bad input at the start and honestly, they shouldn't have even sold the poorly engineered Whirlpool machines. That said we asked them to give us their best price but they only offered us $100 off of each replacement machine. I was able to get a better price at another local store. So much for helping a customer that bought an entire house full of high-end appliances at their store. We won't be back!

It was surprising that gave the sale Representatives a out look of was the size of family and the amount that I was willing to pay and he went over the capability’s the machine had and cost and the right size for a family and he cut short the idea of getting a machine that work and amount…

Had a great experience with Keith’s. A knowledgeable and helpful staff member showed us a wide variety of the appliance we were looking for. They also offered prompt delivery.

I had an excellent experience with Keith's. Great communication, delivery eas on time and the delivery men, Javier and Jordan, were so helpful and professional. I don't usually remember the names of delivery men, but they were exceptional.

The delivery was perfect. They reassured me that my fridge would get thru my narrow door. I was stressed that it wouldn't. They arrived on time, installed and showed me the different controls, then took all the packaging materials with them. Can recommend them for all your appliances. Very satisfied

Mackenzie provided great customer service. He was very helpful and made it super quick and easy!! Highly recommend going to Keith’s for all your appliances.

Keith's did a great job delivering our Thermador refrigerator and Zephyr mini-fridge. The fridge in particular was tricky to get into the house because of challenges getting it through door and around stairs in hallway. Kevin and Jerry navigated the situation with great care. The installation that followed went smoothly. They definitely knew what they were doing and our appliances are both functioning well. Kevin outlined some basic instructions necessary to start using the fridge for which we were grateful. We have another delivery expected soon and have confidence the team Keith's sends, if not the same one, will be equally capable. These guys were very personable too which we appreciated.

Well, for starters, Keith's Appliances saved Thanksgiving! My refrigerator died 4 days before Turkey day and I called first thing Monday morning and I now have a nice new refrigerator on Tuesday! I called 3 other local shops and no one could get one to me until after the holiday weekend, despite my nicely asking if they could fit me in.

A huge thank you to Monica that took my call and helped me find a great refrigerator over the phone. The delivery team was very professional and informative - showed me all the buttons etc. I will now be a loyal customer! I also happen to be a realtor and I will be recommending Keith's to every client and friend I know! Thank you very much! Tina

Refrigerator died, Alex was terrific in finding me a replacement that would fit my space. I appreciated his knowledge, patience and getting a replacement asap. Counting the days to my delivery. Another reason to always shop local!!

Our refrigerator died during power outage. I called Keith's appliances this morning and spoke with Rick who found exactly what i was looking for and miraculously got it delivered within 3 hours. Ryan was one of the 2 who delivered the fridge. Both were super fast with the installation, and very polite and courteous. So grateful. Highly recommend!

Purchased new washer and dryer from at the Mystic store. Sales associate was helpful and good natured. Picked up in Norwich. Pleasant experience all around. Great service and prices.

Great service at the Norwich location. Alex was spot on and knows his stuff. The delivery team was awesome.. only issue is there were three shelves for the door that were not the right size. Alex took care of it and the correct sizes will arrive via mail in a week or two. LOVE my Frigidaire Gallery refrigerator. Now I have the complete set!!

I visited the store this past weekend to look at a replacement appliance for one that was on its way out. Mackenzie was very helpful - showed me exactly what appliances I was looking for and was patient as I looked at the options and asked questions. After I made my decision, it turned out they had the item in stock and I took it home the same day! It was another great experience as always which is why I only shop at Keith's!

Our first time at Keith’s Appliances @ 320 W Thames St, Norwich , Ct was a very good experience. Beth was very helpful in helping us get the appliance items that we wanted to get. She also set up the delivery and installation within a very quick time frame. Beth was a very pleasant and knowledgeable salesperson to deal with.

Ashley at the Norwich, Ct location is The Best!!! She makes things happen. And she is so sweet about it. All it took was a phone call. She effortlessly replaced my broken washing machine with a new one and set up delivery within 24hrs. Honestly, the easiest transaction I have made all week. Thank you Ashley!

Keith’s delivery was very good. The 2 gentlemen went above and beyond to make sure that my washer was installed properly. I have been using Keith’s Appliances for all my durables for many years now and will continue to do so.

Superb! What a wonderful surprise to have such kind helpful sales people! I started at HD (yuck) and I’m so happy I ended up at Keith’s. Cheaper than big box stores and an easy no pressure sale with delivery scheduled.

Wonderful experience.. I’ve purchased from Keith’s before but never a phone order… Beth was knowledgeable and patient with all of my concerns, .. she was exactly what I needed to feel comfortable with my selection ..the price was competitive , the “big”stores can’t compare to places like Kieth’s that take the extra time .. no robots or being passed around to other dept.. great local businesses. I’ll be using them again .

The sales person was very helpful taking the time to answer our questions and give advice as we discussed alternative choices. In the end, we chose the Electrolux washer dryer. I believe the price would be very reasonable.

I was very happy with my experience at Keiths. The gentleman who waited on me was very polite and friendly. No pressure. I will consider them if I need another appliance.

We always enjoy working with Alex. He is knowledgeable about what he sells, clearly explains the differences, tries to match you to what fits your needs, never tries to oversell, and is never pushy. Gives you time to make your own decision. Thanks Alex!

Chris and Jon were great. Smooth delivery and set up. Explained everything and were in and out in a short time. Very pleasant.

Sales staff is knowledgeable about their appliances. I wasn’t pushed into buying something they wanted to sell. Several brands and price ranges were presented. I felt that I was able to select exactly what I wanted for my needs. I can’t wait to have them delivered and installed!

I ordered 2 appliances from Keith's in Norwich. The process was very easy, from ordering to delivery. The delivery people also noticed minimal damage that I did not see. It was cosmetic on the side but they pointed it out to me as soon as I walked over. This way I could see it and decide whether I wanted to accept or reject it. The delivery was as quick and smooth. I would recommend giving Keith's a try and will definitely buy from them again.

Your delivery guys were great. Have an old house with very restrictive access thru the bulkhead. They managed to get both the washer and dryer in without a scratch. Hooked me up and we were off and washing. They also removed the old washer and not one but two dryers, and believe me it was tougher getting out of that basement than in and would make a saint cuss, but they remained calm, polite and professional.

I’m so happy I went to Keith’s!! They have lots of refrigerators to choose from - from a “bargain basement” area all the way up to premium/luxury models. I found the showroom personnel to be very friendly and they answered any questions I had quickly by the knowledgeable staff.

The delivery was really great too - on the “day of delivery” I was updated frequently with brief text messages such as I was stop #4 for their driver Kevin and was given real time progress updates to narrow down my delivery window.

I found that Keith’s does things right from start to finish! I think you’ll be happy if you give them a try😁

I decided to buy from Keith’s because the customer service was terrible excellent. Linna answered all of my questions and took measurements over the phone to make sure I was ordering the correct model. I like the privately owned business service over the Home Depot and Lowe’s generic service.

Ashley and the Kieths team was incredibly helpful and accomidated a special request for delivery. Been using them for decades and still a great experience every time we purchase appliances.

The staff are professional but not pushy. They have a large variety in stock. I even had options for a refrigerator that fits in my small kitchen. I recommend Keith's in place of big box stores to find a salesperson that will see you through from start to finish.

I was fortunate to have fallen under the guidance and direction of Linna. She is absolutely spectacular at remaining within my budget while assessing my needs as well as problem solving. She matched competitive prices, remained in constant contact with me for almost a month during my quandary and decision-making process. She was a strong advocate with planning for the delivery and installation. Linna Is attentive, knowledgeable, patient and a team player from start until finish. Thank you! (Replaced the dishwasher and microwave…. Next, someday, the stove 😊)

I recently purchased a range from Keith’s and the whole experience was a pleasure. Friendly, knowledgeable staff and no pressure. This is my second appliance purchase from Keith’s and will continue to use them as the need arises.

This was our first time at Keith's. Ashley was a a very nice and we'll informed sales person. She helped guide us towards a new dishwasher.

Top notch. The salesman was very nice, no buying pressure and the delivery guys were total professionals. Keith's Appliance is a great place to go for all your appliance needs.

Called Keith’s 9/5/25 for element 17.6 refrigerator talking to Mckenzie with 3 year warranty. Communication was very good and delivery 9/13 with two of their guys and truck. Guys were very polite and careful moving out and in with new. Works good so far, 1 year war with frig and 3 years I purchased. Only problem i cannot download the receipt I need for warranty on cell phone so paper receipt I signed would be a necessity for warranty. Need to get one from Keith’s. Good timing and delivery vehicle tracking of appliance and Monica seems to answer anything I need, thanks! Overall was a very good experience! We miss not having a store back in this area Jewett City.

I needed a new dishwasher and was unhappy with my last one that was a Fridgedaire. The panel started going at less than 2 years old and where I got it did nothing to help so I wanted a new place. I heard Keiths advertised on the radio and decided to try them. So far I am very happy. The install was super quick. I bought a Bosch 300 series. Its amazing!

2nd visit to Keith's appliance. It is a rare pleasure to deal with a retail vendor that actually knows the details of the products they sell. Great service!! I left Keith's knowing I purchased exactly what I needed.

My experience at Keith’s Appliances was so easy. Beth Romano assisted me with the perfect fridge for us. We also purchased the 5 year warranty. Keith’s registers the info for me and keeps it on file for 5 years. If there are any issues or parts I need, Keith’s has their own service department that will take care of everything. I won’t have to call LG to deal with anything. I loved everything about shopping at Keith’s! Thank you Beth!!!

We were so impressed by Monica our sales assistance and her care to obtain us the best stove for us based on our needs. We were also impressed by all the staff at your Norwich, CT location

Buying our new oven was quick and painless! There was no push to buy something out of our budget and we were explained all the benefits to each brand / size / model option.

My experience was fantastic! The two delivery men were extremely professional and polite. They listened while I explained my narrow staircase and measured it to make sure that they would not ding the walls! Definitely purchasing my next appliance from Keith’s Appliances!

Great experience with excellent customer service, delivery and support throughout the process. We recommend Keith’s Appliances to support local business.

As always they make it so easy! They listen to what you need and always provide excellent assistance and follow through! Ryan was great with communication before arrival as well as adaptable on site!!!

The salespeople at Keith’s are knowledgeable, helpful, and pleasant. Delivery is timely and I’ve always had a pleasant experience with the delivery team.