KAM Appliances

Driver was well versed in the appliance and answered our questions. Delivery was smooth and seamless and our old machine was removed. Other 2 men were cheerful and polite. They are to be complimented on their hard work. Refrigerators are big and heavy!!!

We are reaching out to thank Heidi Baker for her help over our last several visits to KAM Appliances in Hyannis.

We have now purchased five appliances through Heidi, and her expertise and guidance have made every single transaction seamless. Her product knowledge and helpfulness are exactly why we’ve become committed customers. We are so happy with the service we've received!

Thanks again Heidi, for everything! Patty & Brian

Our first experience at Kam could not have been better. Justin, in sales, was so helpful - the delivery guys were, polite, neat, and very efficient. The tracking app was great too so we weren’t stuck waiting for them to show. So glad we chose Kam!

KAM (Hyannis) My experience rating is a 5. The delivery/set up men were pleasant, courteous, efficient & finished quickly. Rob from sales was very helpful in explaining my dryer choices to me. I have purchased from you previously & was also very satisfied with that install (gas cooktop & wall oven).

Thank you KAM Appliances! Our appliances were delivered today. Team was very professional and install went smoothly. Working with Claire and Dave was an exceptional experience, very knowledgeable and helped with all our questions. Would recommend KAM Appliances!

Technicians were very nice, sociable, and knowledgeable. They worked efficiently and arrived a few minutes earlier than planned, with a text beforehand. Very pleased!

Nilton came to our home to check on noise we were hearing from our refrigerator. He explained what it was and also gave us great tips to care for our appliances. He was very professional, friendly, and informative. We had such a great experience that we will definitely use Kam Appliance (and hopefully Nilton) for any future appliance needs.

KAM Appliance has been outstanding through the entire process. We worked with Dave Lewis as our sales associate and he is very knowledgable and helped us select all of the appliance my wife and I were needing for our new home. I was also amazed by how smooth the delivery process was. We were kept informed from the moment the truck left the warehouse in the morning (through emails/texts/calls) until it arrived at our house. Then the 3 person delivery crew were able to offload, unpackaged, inspect, and move the appliances into the house all within 45 minutes! It was very impressive, I wish we could hire the KAM delivery crew to as our movers!

That said, I would strongly recommend anyone in the market for an appliance (or a house full of appliances) to contact Dave Lewis and the Kam Appliance team as I am confident you will not be disappointed!

Everything was excellent! Rob at sales was helpful, friendly and great at helping me find the right model. Communication after the sale was excellent and scheduling installation was easy and flexible. Delivery and installation was perfect and Thiago and crew were experienced and professional. Highly recommend!

KAM has been incredibly helpful from start to finish with getting me the appliances I need. Rebecca in Sales was informative and knowledgeable, Bryan who came to measure and help me understand options was great, and Julio and his team on delivery were fast and friendly. Great experience!

I’ve replaced all kitchen appliances with KAM and couldn’t be happier. Easy sales — even over the phone if you want, extremely fast and convenient delivery and very competent installation. You can’t go wrong with KAM!

Awesome in the store and at delivery Tiago and Gerard were professional on time and have our new washer working already. Thank you all

Delivery guys were very efficient and professional and did a great job! Rob Ormston was great to work with in sales helping us to pick out our new refrigerator and washer/dryer set! Looking forward to using them for many years to come.

Buying my washer at the store was easy simple and relatively fast as they were busy. Delivery was scheduled in two days from the purchase. The delivery and installation was remarkably smooth and they arrived more than an hour early which is great as they do send you a tracking App to see where your driver is. The installers were courteous and professional. I would not think of buying an appliance at any other store. Wonderful experience.

I rarely leave negative reviews, but my experience with KAM Appliance has been extremely disappointing from start to finish. We purchased our Speed Queen washing machine less than a year ago, and it has had repeated issues almost from day one. Despite multiple service calls, the problems continue — and the repair process each time has been slow, disorganized, and lacking in accountability.

What’s most frustrating is the lack of professionalism and customer care throughout this process. Communication has been inconsistent, follow-ups nearly non-existent, and each visit seems to lead to yet another problem. After spending over $15,000 on appliances through KAM, we expected a much higher level of service, reliability, and product support. Instead, we’ve been left for weeks at a time without a functioning machine, dealing with delays, vague answers, and what feels like professional negligence.

At this point, we’ve lost confidence in both the quality of the product and KAM’s commitment to its customers. I strongly urge anyone considering purchasing from KAM Appliance to think carefully and ensure they understand the level of post-sale support (or lack thereof) they may receive.

FIVE STARS!

After almost a six week run-a-round from a local appliance store on the Cape, I scored with KAM!

I purchased a refrigerator this past Summer from Terry's Appliance in Harwich, MA. After making the purchase I was told it was to be delivered the following week, just 5 days away. It was a nightmare of phone calls, lies and which lasted almost six weeks, resulting in not receiving the refrigerator and asking for a refund, of which I did receive. A nightmare in Summer!

The same day, I drove to KAM in Hyannis and was greeting at the door. I had asked to speak with Ron Fuller, salesman, after speaking with him a short while before over the phone. What an absolute pleasure! Talk about professional—beyond. Ron assured me that the refrigerator I previously purchased was in-stock, on the Cape and had been. I ordered it from KAM, received a discount, which resulted in a lesser amount than Terry's. It was to be delivered in just a few days and was! It was delivered by the kindest delivery guys and I could not be happier!

KAM—So professional, honest and top-notch customer service from start to finish. Thank you KAM for making this unexpected purchase a pleasant one to say the least! If you need an appliance, go see Ron Fuller! You will not be disappointed.

—Susan Fairgrieve

KAM appliance is my only go to for quality products and expert service. From when you’re greeted at the door, to selecting models, and finally the delivery process, I cannot think of another appliance company that delivers above and beyond!

Very easy and pleasant buying experience.. but the delivery was beyond expectations. I was texted to inform me when the crew was arriving - and they were early! They expertly and carefully removed the old and installed the new appliances. This was a tiny bathroom that I decided to paint the night before, expecting to have to do a touch up. Nope! Not a mark! Well done ! Strongly recommend KAM - sales to delivery - superlative service !!! Thank you !

Having received abyssmal service from another local appliance business, a friend recommended KAM Appliances. We purchased a washer/dryer set and an induction cooktop. Eric, who heads up the installation team, was absolutely outstanding and he is precisely the reason we will stick with KAM. He was polite, professional and had a fantastic attitude. He also said great things about his employer, which is always a good sign. Thank you.

The team from KAM told me when to expect the installer. Rufus was right on time and completed the installation of a new microwave in less than an hour. He was meticulous with his work and took away the old appliance as well. I have used KAM for 18 years and see no reason to change.

We bought our last refrigerator from Sears 20 years ago. We 1st went to Home Depot and was very disappointed as the sales lady was (sorry to say - useless). This is the very 1st time that my husband and I had gone to KAM as I just thought everything would be very expensive but we are so glad that we did go to KAM. We were greeted right away, we were offered refreshments and less than a minute later Heidi from sales came and greeted us and I told her what size of refrigerator I wanted and that I needed a ice maker and Heidi was excellent and showed us the models that were in the size range we needed and gave us all the info on the models that would work for the space we had which was only 32 inches, Heidi made everything so easy for us. Communication from KAM with delivery updates was awesome and Maynor and his team were excellent, very friendly and efficient. Thanks to everyone at KAM. We will continue to have KAM be our “go to” for future appliances. Rhonda Viegas

I purchased a new washer/dryer with the help from Justin Golden and so grateful that his support has gone above and beyond just making a sale. I have had some challenges with the dryer, nothing that will not be resolved, but he has been there every step of the way, responding to all my calls and emails and making me feel like a valued customer. Ask for Justin when you go to make a big purchase for your home, Justin will make sure that everything is taken care of and blow you away with his exceptional customer service. BTW, I think Justin should have a raise or bonus for his work.

Excellent & reliable KAM Appliance Sales Support & Service. Most appreciative of 1) Diane’s expert sales recommendation to match my tech preference. Her patience is a gift, 2) Deliverymen Dennis & Edwin for hand lifting oven up over blossoming shrubs in tight corner, taking great care, 3) Aaron’s outstanding installation involved intricate custom carpentry for tight fitting oven & stovetop. Put his originality & best resources to use. We highly recommend Very Professional & Personable KAM Team. Job Neatly & Well Done!

Outdated kitchen with an old, dead fridge. What I thought was going to be a chore turned out to be a great experience. I picked KAM in Hyannis because I prefer to shop at family owned businesses. Good start, but it is the excellent customer service that will keep me going back for future purchase. Heidi spent time with me sorting out what model would fit, and be good for our lifestyle and budget. Heidi also made sure I picked a model that was in stock so they could deliver quickly, as the old refrigerator wasn’t working at all. As you can see, the fridge fits like a glove in a pretty small space, and will match other updates as the years go on. The delivery team was in and out in no time. Included in delivery is the setup, connection to existing water and electric, and removal of the old refrigerator. The men were efficient and professional. To top it off with the money I saved on the sale price I decided to go for an extended warranty, which I never do, because I was still within my price range. Photos show the old gal and the new kid on the block.

Rufus and Cam with the hook-up!! And Eddie back in the Hyannis showroom!! From the time we walked in the door to the actual finished installation, everyone was extremely professional and did their job. Exceeded our expectations on all levels. Well done KAM !! I Highly recommend !!

First time customer with KAM and it was a great experience with the sales staff Dave(spending time explaining different washing machines), the front desk gal Lily and the delivery team. Had a slight curveball with the water shutoff but another crew came back to install it. Great communication from KAM on the install window and an update that I was the next delivery. Don B. Barnstable

It is now 4 1/2 months since I got a new cooktop from Kam. A technician from Kam has tried to repair it three times. Each time, I hear nothing from the repair department until I call multiple times. When I finally reach the repair department they say they will call back. But on only one occasion have they actually called back. I then call many times until I reach a person, they sent out a repair person after three weeks Plus an additional month to “ order the part” I am beyond frustrated and certainly expect better service when I have paid many thousands of dollars for new kitchen appliances

Positive experience with KAM Appliance. Sales staff was professional and installer “Rufus” was on time, pleasant and efficient. I also liked the notification system letting me know the progress throughout the day to predict the arrival time.

From sales to delivery all was great. Good people all around. Careful with the house and very polite delivery guys. Thumbs up!

From start to finish Kam Appliances is one of the best company I have worked with. Their staff is professional and knowledgeable. I recently had wolf ovens installed. The finished carpenter made the job look easy. The face-plate on cabinet had to be modified in order to install the ovens. After the job was complete you would not know anything had changed.

The delivery and installation of my new dishwasher and microwave was flawless. Rufus was very professional and made sure I was happy. Rufus is a great representative of KAM and deserves recognition for his patience and attention to details, I would highly recommend the entire KAM team. It was a great experience. Maynor and his delivery crew did an incredible job too. They arrived on time delivery the stove and another dishwasher, They set the stove in place leveled it, shook my hand and they were off to their next destination, Nice work !

Reached out to attempt to buy local on the outer cape here. After meeting in showroom and promises of an estimate, we still have yet to hear back from them.

Started a new search and found KAM who have multiple locations on the cape and after speaking with Rick N (Hyannis location) from out of state, we nailed down the models we wanted. Deliveries started as soon as we arrived on cape. 2 deliveries down and 1 more to go to switch out all kitchen appliances and washer/dryer.

Delivery/installation guys have been amazing and look forward to a long relationship with KAM in the future.

Called this store three times to try and replace a microwave I had bought from them 8 years earlier. Got three different people none of who ever allowed me to buy the appliance. The last said before we could arrange the sale and installation that I’d have to pay for a service call first. I said “the unit is fried, I just want a new one and have you take away the old one”. Said he’d get back to me but never did. Completely irritating waste of time. Do your self a favor and go to Crane Appliances. I called them and had the unit bought in 5 minutes over the phone.

Working with KAM since we built our house 16 years ago. Absolutely perfect sales, support and service on all of our appliances. We gave Rich a challenging install with our custom cabinetry and panels and he nailed it (not literally). Would definitely request him again. Always a pleasure working with the professionals at KAM.

My wife and I just received a new range from KAM and the entire process was beyond amazing . From Steve Kalweit spending hours answering every question we asked to a fantastic showroom where we could spend all the time needed to go from stove to stove checking out all the features to measuring to make sure pans and cookie sheets would fit !!! The final step was the fantastic delivery team where every step of the way we received texts and emails about when they would arrive . Simply can’t say enough about how great the entire process was . Thank You KAM for a great experience .

Guys were on time and were quick and efficient. Very friendly. Very careful with the floor and cleaned up nicely afterwards. Could not have had a better delivery.

Kam have a full selection of premium & standard appliances a lot of which are in stock. We’ve been using Kam for 10 years and appreciate their professionalism and friendly service. They deliver and install. Their service department is also excellent and follows up with maintenance. Can’t say enough good things about them. Today we had a new dishwasher delivered and installed by Rufus and his colleague, they were very polite, professional and knowledgeable, and cleaned up after. Beautifully level and plum, see photo. Great Job Guys. Thank you!

The men that delivered my washer were excellent, focused and fast paced. The whole experience took maybe 15/20 minutes. Thank You KAM. 👍

We worked with Diane Slater at KAM. She was knowledgeable and insightful as to which dishwashers were the top of the line. We chose one, not the most expensive, but a top brand. The delivery men were polite and did a great job installing our new dishwasher. We feel we bought the right product because of Diane and will return for other appliances.

KAM Appliances has been my most trusted retailer for large appliances for many years. This purchase involved 3 major kitchen appliances The salesman, Rob Ormston, was very helpful and managed to get my order expedited. As usual, KAM’s prices were the best around. KAM’s communications were best in class. The appliances were delivered in perfect condition and on time. The delivery lead, Thiago, noticed one installation issue and suggested how to correct it.

We have been very pleased with the professionalism of all involved with our purchase and installation of our Bosch Dishwaher. Our salesperson Rob was thorough and informative in helping us select the best dishwasher for our needs, Jenny kept us informed with when our delivery was scheduled and coming and our installer Carlos was professional, clean and conscientious. We highly recommend KAM APPLIANCES for anyone’s appliance needs.

I've purchased a variety of appliances from KAM over the years for multiple properties and they are always wonderful to work with. A friend who was with me when I picked out the washer & dryer was very impressed with the salespersons knowledge as well as the product options and said from now on that's where she's going.

The attention to details throughout this ordering and delivery process has been fantastic. From deciding which appliances will fit best into our space and into our lives, to the care in the delivery we are very pleased with our experience.

I would like the thank KAM for having dishwasher in stock. My rental house on cape cod needed one right away I went to Home Depot around the corner and they had nothing available for 3 days. The item I was on clearance and I happy to take it. I will be looking here again for appliances. I wish they carried spare parts for their dishwashers so someone that is mechanically inclined can fix them. But still 5 stars all around

We are beyond grateful and happy for our installer, Glenn, from KAM Appliance. He was on-time, friendly, professional and took the time to get our refrigerator and panel install absolutely perfect. We can’t thank him enough for going above and beyond for us. Our kitchen is now complete!! Thank you Glenn!!

What a great delivery and total experience working with Kam. True professionals in every sense of the word. Thiago and his team were a dream.

The two gentleman made it look so easy, both with removal of the old stove and bringing in the new one. They were friendly and speedy. Second time I have purchased appliances from Kam and will continue as from purchase to set up all very customer oriented.

Delivery and installation went very well. The installers were very skilled.

Question- did Kam sell my contct info? I am getting numerous texts and emails from various vendors I have never done business with. Please respond.

Kathleen

Love the washer and dryer. Hardly hear them running. The salesperson, Chris, was very professional and kept me updated with delivery and answered all my questions promptly. The installation went very smoothly and professionally. I was updated when they were on their way. All around an excellent experience.

Highly recommend the delivery service. Crew was very professional and efficient! Worked together as a team.

The KAM delivery team were professional and worked quickly. The experience exceeded my expectations.

Spent $10,000 on a new Bosch kitchen package, sale was easy and great, installation was great. Day 1, microwave was making a loud buzzing sound, 3 service calls later, where tech said unit needed to be replaced, over a dozen phoncalls to KAM service with a promise to call me back and 6 months later, even 2 calls made to my salesperson that were completely ignored, microwave is still buzzing and no results from KAM, called service today, just rang and rang. KAM leadership, get it together and call me back and fix my issue now, you have had 6 months, lets not allow this to escalate any further.

Our delivery team for Kam appliance were early on arrival, polite, professional and knew what they were doing. Kudos to them

A great experience. Sales associate was very helpful with my order. The delivery team was wonderful. They had a tracking app that allowed me to monitor when they would arrive. The setup and installation was very professional and they tested both washer and dryer to make sure all was working. Will buy from KAM again.

This is the third appliance I bought from KAM. I am very happy with the whole process. Delivery staff were excellent. They also put me in touch with the plumber who came the same day and took care of the installation.

Outstanding experience. From showroom to delivery, perfect. Would highly recommend

The showroom is extensive with great selections. The delivery team is the best that I have encountered. Delivery is efficient, team is courteous and respectful of your home. Maynor, left a board under to protect my floor (“the front legs will scratch and ruin your hardwood floor”) when the plumber comes back to hook up the water line. This type of concern is simply above and beyond!

The device techs name was Richard G. He was the best prepared person that I ever had come to my home. A person that was very professional. Please make him employee of the month or year if possible. I fully recommend KAM Appliance to family and friends. Respectfully yours , John W. Morash M. Ed.