P.C. Richard & Son

I am writing this review to tell you what an absolute pleasure it was to deal with Justin Pearl. Justin was extremely knowledgeable of the product and super accommodating. I was making a purchase for my parents and was able to do so over the phone with Justin. Thank you Justin, I really appreciate all of your help in getting this done. It is people like Justin that will keep me returning to PC Richard’s for all of my future purchases.

We recently worked with Josue while purchasing equipment for our business, and the experience was outstanding. He was professional, knowledgeable, and incredibly helpful throughout the entire process. Josue took the time to understand our needs, answered all our questions, and made sure we felt confident in our decisions. His friendly attitude and excellent customer service truly made the difference.

We highly recommend Josue to anyone looking for quality service—you’ll be in great hands!

Dean and Mark were very helpful in assisting us with a new sound bar for our home. Very friendly, knowledgeable, and happy to find what worked best for us.

Jessica was a absolutely wonderful! She was extremely knowledgeable and was able to answer all of my questions. She was super helpful and accommodating and so so kind. 10/10 service!

My husband and I always have such a positive experience when we shop at P.C. Richard & Son. At the last minute, our refrigerator died on us, so we stopped in to the store and began working with Andy. Within 25 minutes, we had our new refrigerator picked out and ordered, with a delivery date identified. He was very professional, personable, and knowledgeable. Andy helped us consider all options as we picked out our new refrigerator, by answering our questions, showing us different models, comparing options, and showing us pictures online. We would highly recommend shopping at the Newington. P.C. Richard & Son. You will not be disappointed!

Wonderful customer service! Just purchased a laptop. Mark was very informative on what the best options were and also went as far as to assist in downloading my ant-virus software for me. Would definitely recommend this store.

Came in to buy a TV. Josue was amazing! Definitely going back here for any other needs

Good sales team, love my new mattress. They made sure I was happy with the one I chose and did not use any pushy sales tactics

This is our 2nd time purchasing will the sales person Andy in Newington. He is super frietans knowledgeable. We will definitely be seeing him for our next purchase

Mark and Christopher were great. They patiently helped us through the whole process, provided us insight from both personal experience and from know all of the options. We would absolutely come back again

Amir was amazing helping us get a dishwasher and washer machine! This is our 3rd appliance from PC Richards and couldn’t be happier with the prices and customer services. Highly recommend buying your appliances from them.

Bought a brand new refrigerator for about $1000. It’s two weeks old the motor is rattling my whole house . The service dept sent a guy to my house to look at it for warranty and stated “that’s normal for these machines to make noise like that “. Are you kidding me?? Very poor service we are still trying to get them back out to fix it

PC Richardson is always reliable and knowledgeable. Dean was great to work with. Very knowledgeable, friendly and professional. He made the buying process easy!

Staff was very friendly and knowledgeable we bought a washer and dryer and the guys that delivered them were there on time very polite. They took the old ones out and installed the new one's. They showed us how to use them and made sure they worked properly. Very happy with everyone that was involved with the sale and installation. Thank you.

Very Disappointing Customer Service Experience

I contacted customer service to newington location because the left burner on my stove wasn’t working.. the stove is 1 yr and half brand new and we had warranty for 5 year . I was told that service appointments are only available Monday through Friday, between 7 AM and 7 PM — which meant we had to take time off work just to accommodate the appointment.

After the necessary parts were ordered, I scheduled the service because I got an email and text . The day before the appointment, I received a text with a 4-hour service window. So far, everything was going as expected.

However, I later needed to reschedule the appointment and called to do so. The man who answered the phone in the morning as soon they open was in a rush and extremely rude.( I wish to know his name ) He didn’t allow me to explain why I needed to reschedule. Instead of simply moving the appointment, he completely canceled the entire service account and restarted the process from scratch — without informing me. How bad !

When the technician came on the new appointment date, he asked what was wrong with the stove. I explained we were expecting the part to be replaced. He told me there was nothing in his system about the issue — no notes, no parts ordered, nothing.Really ? Took a day off for nothing ?

Now, we have to start the entire process over again: reorder the parts, reschedule a new appointment, and once again take time off work during the week to wait for service from 7am-7 pm , all day . The technician was very pleased.He said I’m so sorry . And I knew wasn’t he’s fault. Was the guy in the newington store who answered the phone and being so rude and annoying from my conserns Buying from this store was easy, but once you need warranty service on your appliance, especially one you’ve paid for coverage on, it becomes a nightmare. The lack of coordination and poor customer service make it incredibly frustrating and time-consuming.

I’ve been shopping at P.C. Richard & Son for years. In those years I have been dealing with Justin Pearl. He genuinely takes cares about you from the bottom of his heart. He makes every transaction quick, easy, and painless. He also makes sure that you are happy with your purchase and if you’re not he will do whatever is necessary to make you happy. I couldn’t ask for a better salesman/manager to deal with than Justin. Thank you Justin.

This is the best place to buy Appliances, TV's, Bedding, and more. They are a local chain, family owned and operated. Avoid the big box guys and go here. We were thier today for a dishwasher and a range hood hood for our Kitchen reno. Dealt with Charlie, he was informative and very knowledgeable. In and out in 45 minutes, free delivery arrives in 3 days, you will not go wrong.

I went in couple of weeks ago for a refrigerator. I was in a rush to have it delivered since I was going away soon. Daniel was very helpful. He was very patient helping me choose one and asking the manager to deliver it around my schedule. The delivery was timely and very efficient. I am definitely coming back here for my future appliance needs.

Amir was very helpful and informative when we went in looking for a fridge! He was pleasant and very quick to find out our needs and what we wanted in a product and did not try hard to upsell us after we told him what we wanted to avoid.

Charlie was the best. Second large transaction with him. Very knowledgeable and respectable

Gabby helped us get a new mattress for our bedroom! She was very friendly and helped answer all of our questions. It was an easy and fast process. We would definitely recommend PC and Gabby to people we know!

I first went to best buy, then here. The difference was like night and day! Store is very clean, very well merchandised, and appears well stocked. A salesperson does approach you as soon as you walk in and stayed with me as i looked at wifi routers (in a locked cabinet), maybe just to assist me if needed. I suspect the sales people here are on commission but he was not pushy at all. It is too bad the parking lot always seems empty but I will definitely go here first next time.

Asim at PC Richard & Son was fantastic! He was knowledgeable, patient, and helped me find the perfect set of appliances without any pressure. Great experience from start to finish — highly recommend asking for Asim!

Jessica was very knowledgeable and such a help picking out my new appliances! I would recommend coming here to get great quality and service !

Charlie was very helpful, helped set up my ideal kitchen and get us all kitted out. Great recommendations on products, super knowledgeable in his trade!

I had the pleasure of visiting PC Richard in search of a new washing machine. It has been almost 12 years since I’ve needed to replace an appliance and had anxiety about it all afternoon. Gabby was more than accommodating. She explained to me the ways the new washers worked and left me with advice on choosing the best fit for me. She didn’t pressure me into purchasing and I look forward to meeting with her again Sunday. Thanks Gabby for your help today.

I recently bought and renovated my first condo, which included fully re-doing the kitchen. When I began looking into buying appliances, my parents recommended I contact Chris S. at P.C. Richard & Son in Newington, as they had worked with him before and said he was knowledgeable and efficient. And they were not wrong!

As a first-time home buyer who had never purchased kitchen appliances before, Chris explained to me the differences between all the various makes and models of refrigerators, ranges, dishwashers, and microwaves. He helped me select models based on my needs and budget, while maintaining quality. Due to unforeseen issues with spacing, I needed to switch out a couple of the appliances I had initially selected for other models of different sizes, and Chris was happy to make those adjustments. Whenever I reached out to him with a question, he would also respond to me within a day (or many times even sooner) via call, text, or email. I also had to delay my delivery date several times, and Chris did this without issue. Chris kept in touch until the day that my appliances were delivered, and continued to follow-up afterward to make sure I was satisfied.

I would highly recommend Chris S. and P.C. Richard & Son of Newington for all of your appliance needs. I now have a brand new kitchen with beautiful appliances that Iove!

Christopher was very knowledgeable and friendly. Gave us information before we even had to ask for it. Would highly recommend him to anyone.

Their customer service is unmatched. The manager Tom cares about people and his community. Thank you for all you do. They have amazing deals and their products are of the highest quality. They work with you to ensure that you are satisfied.

You have two of the most polite, patient understanding, and helpful to old school students like my husband and my self that a company could ever wish for. I am talking about

BARBARA. AND JOSUE

THEY ARE THE REASON I WILL CONTINUE BUYING AND SPENDING & SPREADING THE GOOD WORD ABOUT YOUR COMPANY

I will never spend another dollar here. I went into the store and specifically told the salesman I needed a WiFi modem, but he sold me a cable modem instead. I trusted his expertise because I don’t have much technical knowledge about these products. Unfortunately, I paid $300 for the wrong item.

Due to my father getting sick, I missed the return window, and by the time I realized I had the wrong product, it was too late. Now I’m stuck with a $300 modem I can’t use and have to spend even more money at Best Buy to purchase the correct WiFi modem.

This situation is extremely frustrating — I feel misled and disappointed. I depended on the salesman to provide what I asked for, and now I’m out $300 for something completely useless to me.

You walk in the door and they do anything to get your business! Once the product's delivered, it's a different story. I was supposed to receive a 50.00 credit for not hauling away my old stove. Over a three week period I contacted 4 different salespeople who said they'd take care of the credit and email a new invoice which never happened. Tonight a manager called and said there's a 50.00 charge if the installers moved it within the house. I said if I knew that, my husband would have done that. No apology from him for the 4 different run-arounds, no offer for a credit in the future, just "sorry, that's the way it is". Won't be getting my business again!!!

If you’re in need of a computer, but don’t know the first thing about technology (like me), ask for Mark and you will walk out feeling satisfied and with a new laptop in hand.

Dean has been very supportive and informative in assisting with our purchases, especially in that of a mattress since I have a very bad back. He demonstrated great patience as I continued to return numerous times to feel out the mattress in order to determine which one was truly best for my situation.

Dean was my salesman and he was great. Not pushy, very knowledgeable and had a great tie!

Amir was very helpful and informative while we were buying new appliances. Everyone was very friendly and quick to help.

I went into the store to buy a new fridge because mine died today. JUSTIN PEARL created me help me figure out which one to buy and got it delivered the next day that’s called amazing customer service I was blown away about his professionalism. His customer service his knowledge I definitely will be coming back to see him again. Thank you JUSTIN.

Shoutout to Justin P. for the five-star customer service and a great dishwasher-buying experience. Thanks for clearly explaining my options and making the whole process effortless.

Dan was extremely helpful in helping us pick out our appliances. He was very knowledgeable and personable . I would highly recommend him to anyone.

I came into the store looking for a printer and Charlie was so helpful. I left and went yo a different store to check for other printers but Charlie's customer service was so excellent that I came back to him!

We recently purchased a refrigerator and dryer from Justin Pearl at P.C. Richard, and I can’t say enough good things about the experience. From start to finish, Justin’s customer service was absolutely outstanding. He was knowledgeable, patient, and genuinely cared about helping us find the right appliances for our needs.

It’s rare to find someone who makes the buying process not only smooth but enjoyable, and Justin did just that. He went above and beyond to make sure everything was perfect.

P.C. Richard & Son also impressed us with their professionalism and service, making the whole experience seamless. Thanks to Justin, we’ll be coming back to P.C. Richard for all our future appliance and mattress needs. Highly recommend!

Justin was very helpful, knowledgeable, and friendly in buying our new TV. Would definitely come back to this store.

Came in for a TV, walked by a Lifesmart massage chair and could not resist taking it for a spin. MY GOD. I directed the salesman, Dean, to go into my wallet and take my credit card so he could ring me up without me having to get out of the chair. This thing is amazing! Dean was an excellent salesman, and manager Brian was equally great. He explained the two years interest free promotion, but I opted to just put it directly on my Rewards card. These guys are professional, friendly, and all around awesome!! (And they let me sit in the chair for as long as I wanted) 😂.

Dean was super helpful in finding the right size “freezer” to store extras. Sending photos and measurements. He even went over warranties without being pushy about. Just letting me know my options as well as getting me a good delivery date. I’ll be sure to reach out should I need future purchases. Thank you Mr. Nash !!

Was in need of a new electrical range as ours went down just days before Christmas and thanks to Justin at the Newington store we got a nice new stove and so much extras came with it was a very pleasant experience definitely 5 star they saved the Christmas cookies

Amir was great and very knowledgeable. Super friendly and just overall great experience.

I am writing to express my sincere appreciation for Gabrielle Briscoe. Her customer service was truly exceptional, and it was an absolute pleasure to do business with her. I would rate her service a perfect 100 out of 100.

Honestly, probably the easiest interaction I’ve ever had in an appliance store. They were helpful, knowledgeable on their products, and pleasant to deal with. I’d definitely come back in the future

Asim was a great help on our purchases. I he helped us with the washer dryer refrigerator new electric stove and microwave I would recommend them anytime

Charlie was very nice and helpful. First time coming into this store and I was very happy. Thank you for everyone being so kind

Amir was absolutely amazing and very knowledgeable in his stuff! We left happy with a new lg washer and dryer! Thanks Amir!

Great team of people, Josue helped me with a computer and I got a good deal.

Extended service protection policy. We were told we would be able to cancel service agreement and when we sold are refrigerator after 1 year we tried to cancel our 8 year policy and was told we couldn’t do that only transfer it to new owners. I don’t know who the new owners are because we traded in our camper and that is where the new refrigerator is located. Very disappointed in there policy!! Pc Richards helped me with this issue and pro-rated my service plan and will issue me a check. Calling corporate was very helpful. 🤗

Andy was a fantastic salesman and helped my husband and I pick out a gorgeous new gas range for our kitchen! He was extremely knowledgeable and friendly. I highly recommend this store, and when you go- ASK FOR ANDY CHERNAK!! Thanks again!

Chris was incredibly helpful. Following an issue with original appliance the exchange and return was quick and easy.

I have had an extremely unsatisfactory experience with this company’s service. On multiple occasions, both my stove and my dishwasher were repaired incorrectly, requiring multiple visits without a definitive solution. Additionally, each time replacement parts are needed, there are long delays in availability, prolonging the wait and causing ongoing inconvenience.

To make matters worse, the extended warranties are quite expensive, and when service is finally needed, the wait times are excessively long. In summary, the quality of service has been extremely poor, and I do not recommend this company.

I was looking for a washer machine never been to pc richards I was greeted by a man named Charlie, very knowledgeable and very helpful if your ever looking for anything stop by and ask for charlie his your man.