Miele Wellesley Experience Center

Ordered their benchmark washing machine and dryer. It was the most disgraceful, unprofessional, and incompetent retail experience I have ever endured.

It took weeks just to get an invoice. I initially wanted Little Giants. I was advised to get their ‘absolute best there’s no better’ from their rep in Massachusetts. I paid in full via the dealer whom I was told was the best to buy from. I was told I would have them delivered white glove within 4 business days. I told them while I didn’t need them in 4 days I just wanted to book in advance a date we needed them by. On the day they didn’t turn up. We waited not one, not two, not three, but four more days during time we took off from our busy schedule and without laundry equipment until a delivery turned up.

Multiple emails, multiple phone calls sent to the rep Michael, the dealer Daniels Equipment, and Darlene Battista unanswered, for a simple answer as to where our stuff was.

When they turned up they initially said they were not going to do white glove delivery despite me paying extra. They said they would just leave the brand new almost ten thousand dollar set outside in downpouring rain until they came back the next day as ‘we just don’t do white glove’ despite it on the invoice and paid for.

They were incomptent, lacked delivery equipment, the scratched, and dented the brand new appliance from their incompetence. They damaged my brand new floor just installed. And left packaging strewn everywhere which I had to clean for an hour. It took them 3 hours to get the appliance inside. Then went they went to get the dryer, they discovered that they shipped two washing machines. Yes, two! They also shipped the pedestal stands I specifically said I did NOT want. They tried to lie saying that this is all Miele USA sell now, which was lies and not true. They said they would send a new machine that day, they didn’t even two days later still didn’t leave NJ.

I said at this point I wanted a discount as the machine was damaged and was literally told to ‘go to hell no way it won’t happen’.

I since emailed Darlene Battista and Daniels Equipment and they didn’t even have the decency to respond. So I’ve resorted to public forums because I installed two dedicated 240 volt lines specific for the octoplus with my electrician and had to them get two different lines done. That cost me $900. I also lost thousands of dollars in missed work. To top it all off I got a call from Electrolux from a guy saying he got my number from an ex colleague at Miele to say I’m ‘in the search for commercial laundry equipment’. That’s a breach of privacy laws right there to pass my personal details to another company to give an ex colleague some business. He said he used to work at Miele and got my number from a lady there.

Disgusting, and unprofessional treatment to premier paying customers looking to do business with Miele .

Knowledgeable representatives, free coming class and free meal. But there's no such thing as a free lunch - you will walk out of the place wanting to buy Miele appliances.