Miele Professional

The Miele Experience Center in Princeton is an incredible resource if you are considering the purchase of a Miele appliance. Linda was extremely knowledgeable about the various models and had the perfect recommendation once she knew the features I was interested in. She was great at explaining various aspects of the dishwasher and even gave me some Miele dishwashing tablets to try. My family run appliance store didn’t have a Miele on the showroom floor, which is why I went to Princeton, but honestly, if I were to buy any other Miele appliances, I would pay a visit to the Miele Princeton Experience Center first. It appears that they have almost every model of every appliance on display. More importantly, they have staff who are a wealth of information and are very pleasant and happy to help you with your selection. Thank you, Linda!

The product has been fine so far. However, a baboon could design a more intelligent and helpful customer service experience. To run customer service, they should hire a baboon, or maybe a hermit crab. It would be an improvement.

March 6th, our Miele oven door EXPLODED!!!!

We had in fact just walked out of the kitchen, nothing was near the oven which hadn't been used in 2 weeks. It had not been self cleaned...It was OFF simply EXPLODED.

Supposedly tempered, any issue shouldn't cause it to shatter or come out of its frame. Any breakage, it is supposed to be in tiny glass pebbles. Ours exploded into LARGE SPEAR shaped SHARDS.

The force of the explosion damaged the hinges and door of the speedy over on the right to the point where we were told it was compromised and not to use it.

I contacted our kitchen design company who immediately contacted their rep at Miele with the serial # of our range.The rep in turn called me to set up an appointment. They very clearly informed me that the range door was no longer under warrantee (purchased in 2017) & we would have to pay for all new parts roughly $750, a service call @$150-250,then the service time @$150 per hour for the repair, I said this was outrageous, that there was a huge safety flaw in the oven itself.

The rep denied Miele had had this issue, it was just our oven, but when I went online, I discovered that other Miele owners had the exact same experience. After some back and forth Miele offered me a small token discount on the glass only, but when we had the service call, they informed us the wrong one was ordered, the right one would be more, and since the second oven was also involved as well we would have to pay nearly $2,000!!

The rep gave me an email to their escalation department but said it wouldn't change anything. Her name is Rixa L. There are over 900 recent to the Consumer Product Safety Commission for ovens having the exact same issue of their doors exploding.If someone was standing in front of our oven when the door blew, they could have been gravely injured and a child could have been killed from the blast.

This is NOT a WARRANTEE issue, it is a LIFE & DEATH SAFETY ISSUE! Miele needs to pay for all the repairs!!

I hosted an event at the Miele Experience Center for Mother's Day! Wow - what an awesome showroom. Beautifully designed and amazing products. The staff are sensational and so accommodating. Truly a great afternoon! Visit there to see all of the finest appliances you can purchase. Highly recommend!!

Had a great time learning all about Miele. I've been selling appliances for the past 5 years and have been to multiple manufactures for training. I was more than impressed. The form, function, and quality convinced me that I need to get this stuff in my own kitchen.

The trainers and facility made me confident that Miele will provide a true culinary experience for my clients. The Steam Combi Oven is a must have. You can cook different foods in the appliances at the same time. It holds the nutrients and moistures without transferring oder. Its a miracle. I've always been partial to different dishwasher manufactures. Not anymore.

We spent 2 solid days learning about the Miele experience. We studied the appliances and used them to make our meals. The food was fantastic! I was always told not drink the coolaid on these training excursion's. That it's important to try and stay neutral. Miele proved itself to me. I will tell my world all about "immer besser".

Had a great experience at Miele! If you haven’t visited the showroom, definitely worth a trip to see the products in action firsthand.

Upon first entering, you’re immediately greeted by a knowledgeable associate with a cup of coffee (or cappuccino or whatever else available at their coffee bar) from their impressive coffeemakers.

I had worked with Diana, who was especially helpful in identifying and sourcing the right vacuum cleaner for our needs with clear demonstration of the product features. Even after experiencing a defect with the our vacuum, she made sure the return and repurchase process was easy. Looking forward to hopefully more Miele purchases in the future.

My experience at Miele was nothing short of incredible. Carol’s exceptional customer service made all the difference; she treated me like a long-time valued customer and made me feel right at home. Her warmth and knowledge about the products were impressive, and I couldn't have asked for a better shopping experience. Thank you for such outstanding service!

Attended an event called Tastings and Tapas where they joined forces with a brewery (River Horse, excellent) to pair their beer with dishes made with in-store appliances. Quality engagement, top notch staff, good food and amazing beer.

Beautiful new showroom! Miele makes choosing appliances easy because of the way they present each appliance based on form and function, without overwhelming the consumer with endless options. Our sales associate, Linda was very knowledgeable and went through the pros and cons of each model based on what we were looking for. We even got to test out an induction stovetop. Highly recommend checking this place out!

Had THE BEST TIME at the Miele Experience Center yesterday! We were kindly greeted by personable Receptionist Tricia, and Showroom Center Associate Linda went above-and-beyond to answer all our questions about vacuums and dishwashers. Loved being able to see and try out all the different vacuums, and that we could "personalize" our purchase with the attachments that worked with the models we were looking at. Left with an adorable bright yellow Calima vacuum that I think will be PERFECT for our home. We won't hesitate to return when it's time to upgrade our dishwasher, etc. THANKS, Miele, Linda, and Tricia! DEFINITELY recommended--it was truly an Experience! :) !

I wanted to share the wonderful experience I had at the showroom. They made such a great presentation that I couldn’t resist purchasing the amazing product they showcased.

I would like to mention their exceptional care and how professional and informative they are with customers. Honestly, you don’t feel like just a customer but rather like a family member. It deeply touched me how attentively they followed up and listened to my needs.

Special thanks to Carol for taking the time to explain everything so thoroughly. I will definitely be returning soon to discover more wonderful things there!

Do not buy a product from Miele. We purchased an oven from a showroom in NJ. From day one the oven had documented issues with the self cleaning, similar to comments below, the door completely shattered twice. Miele replaced the doors however now the oven warped at the bottom, which is not repairable. Miele has changed their tune since the oven is not repairable and now requires complete replacement. We are stuck holding the $12,000 price tag to purchase a new oven. This oven is only 6 year old however Miele is counting the time it was unused in the show room. Issues with self clean temperature is going too high creating problems with oven components is a well known issue in the industry and Miele is failing to stand behind their claims of quality products. Buyer beware.

I needed a good vacuum cleaner for my new hardwood floor. After extensive research, I was impressed with Miele's product. I have never bought anything from this company before. I placed an on-line order on 3/1/2024. 11 days later, I still have not received my order nor did I received any communication regarding the delay. Yes, I checked my Spam folder on my email. On 3/11/2024, I called Customer Service ( the phone number provided on the company's website). I told the representative that I needed to check on the status of my order. He asked for my name and then said " I see your order. What is going on?". I think a more professional and customer friendly thing to say here was "how may I help you?". I suggest that Miele should re-train your customer service representative(s) in handling customer service calls. It turned out that the representative did not know what happened to my order and gave me another phone number to call. He gave me the wrong number. I called back again and got the correct number. I was not impressed and wanted to cancel my order. On 3/12/2024, I called back and I spoke with Diana Regan ( Experience Center Manager). Diana is very helpful, professional, pleasant and care. She helped me and provided me with her direct line should I need further assistance. This is what quality customer service should be for a company with high quality products like Miele. Thanks Diane!. Your professionalism changed my perspective on this company and created trust.

Miele service is NON-EXISTENT. They will sell you a product, but will not come out to service it. I even bought the 5 year extended warranty! Their website is EXTREMELY MISLEADING. They pride themselves on great service, but it is a LIE! We are completely DISSATISFIED!

I called them a few days ago about my dishwasher not closing. I knew it was something simple and even though it’s an old dishwasher, I have taken excellent care of it. They wouldn’t help me because my dishwasher was too old? The service company that they told me about would not even consider coming over to troubleshoot. When the time comes that I need a new dishwasher, I will never go to Miele again. I have already posted on my mom‘s group to avoid Miele at all cost.

I have dealt with Miele since they first came to the United States and were headquartered in New Brunswick New Jersey many years ago. I have all Miele appliances in my house but I am sorry to say that the customer service has gone downhill over the years. I know there was a change at the head of Miele USA about seven years ago and since then it seems to me that the customer service has gotten considerably worse. Waiting times on the phone have dramatically increased and if you have to schedule an appliance repair, you have to wait many weeks to get service. You would think that premium appliances which cost a lot of money would have better service. Maybe it’s time for another change at the top.

I recently had the pleasure of working with Carol Robinson, and I couldn’t be more impressed with her exceptional service. Carol took the time to thoroughly explain all the features and benefits of Miele’s kitchen appliances, ensuring I had a complete understanding of each product. Her knowledge and expertise were evident, and she patiently answered all my questions with a warm and friendly demeanor.

What truly set Carol apart was her dedication to going above and beyond. She meticulously ensured that I received the proper warranties for my purchases, providing peace of mind and demonstrating her commitment to customer satisfaction. Carol’s professionalism, attention to detail, and genuine care made my experience truly outstanding. I highly recommend Carol Robinson for anyone looking to purchase Miele appliances – her service is unparalleled!

If you're reading this, DO NOT BUY a Miele countertop coffee machine unless you can afford to spend thousands repairing it over and over. We bought this high priced coffee machine thinking it would last us a very long time (2 in household). After 2 years and 2 months, the heater stopped working. We sent it in for repair at a cost of $400. It came back with the software set wrong and a tech fixed it over the phone. Fast forward about a year and what do you know, same issue. Another $400 to fix it but this time, no response from Miele after taking our money. Called to get an update and you need to provide more security questions than the bank in order to get an answer. No one else can repair the unit it would seem. Buy something else because if you don't, you're going to regret it. YMMV.

I have only ever written a review of our experience with Miele. It was that bad. Unbelievably bad, the washer broke after 14 months. No one can fix it. Cant get a refund, can’t get a replacement. Like dont walk, RUN away from this brand. Unless you love being on hold and the call dropping, or being told the same thing (we will resolve the issue in 2 days)… for months… and then having a broken dishwasher sitting in your kitchen. If you want to clean dishes, literally any other brand is better.

Miele is horrible! Reported to the Better Business Bureau. No wonder they have an F (FAIL) rating with the BBB on a A to F scale! They sent a service tech to my house to repair my dishwasher. They said it was out of warranty so the repair cost wouldn’t be covered, which I understood. The tech said the cost would be $1,200. For a $1,100 dishwasher! I refused the repair, so they are charging me $239 for an estimate including a $150 travel mileage fee for them to come out! A mileage fee?!? These fees were NEVER disclosed but now they are threatening to send the bill to a collection agency and say they make “no exceptions” for these charges, including the fact that Miele never disclosed or discussed them! I even offered to pay the $89 labor fee, even though that wasn’t disclosed, but they said the mileage fee must still be paid with it, “no exceptions”. Many others have complained how exorbitant their repairs are now and how their service has gone down the tubes. Miele - Never again!

Shout out to Carol Robinson!! Excellent customer service! I love my Miele products....refrigerator, dishwasher, coffee machine, and vacuum BUT what makes the experience of owning these products even better are the people that help you when needing to troubleshoot. Carol Robinson at this center went out of her way to follow up via phone, email, and even face-timing to understand a tech challenge I was experiencing. 5 Stars are not enough for this amazing individual that helps back the Miele products. Thank you, Carol - ask for her when you are in the showroom and you will not be disappointed.

Dealing with this brand has been the worst nightmare in terms of any sort of customer service I have ever experienced. Our new construction condominium bought all Miele appliances. Once we moved in, it became obvious that our stove did not work properly. We had technicians come from Miele four times in which they simply could not repair it, and finally agreed to replace the stove, three months ago. It has now been 6 months in our condominium without a working stove, and calling once a week to every two weeks has resulted in simply being stonewalled by their “customer service” and being told Quality Assurance will call me within 72 hours, which has never happened. This same process is continuing even with filing a complaint through the Better Business Bureau, with Miele saying they will deal with me directly and never getting back to me. This company is not worth your time or money.

We have a Miele high quality dishwasher and since now 4 weeks it is not working. We made a service appointment and I told them clearly the error messages displayed, which regards the circulation pump. But when the technician came, he didn´t have the pump with him saying "it was not noted in the service order" and I have to set up a new service appointment the pump would cost $ 535.00. At the end I had to pay $ 199.00 for nothing! Since it is a high brand machine, we decided to repair it instead of buying another brand dishwasher (Miele has no dishwashers in stock). I made a new service appointment and this time it was noted in the service order, that a vacuum pump is to be installed. On the day of the service (05/17/22) I was called in the morning and told, that although the technician is on the way, but he does not have the pump with him, since he just checked the service order. This is incredible and shows very poor organisation - which probably would not have happened in Germany.

I asked for a new service date and to my utmost surprise, I was told that the pump is not in stock and has to be shipped from overseas and would not arrive here before 05/27 and the first installation date free is the June 1. If Miele would have told us by the first service appointment 4 weeks ago, the could have ordered and by now it would have been installed.

It is unbelievable that such a reputed international company has apparently no coordination at all and give their customer wrong information. Apparently they are too proud to care about customer satisfaction.

We have now decided to get a new different brand of dishwasher. For us Miele is out and we will exchange all our other Miele products with the time.

This review is for the repair experience which I am sure qualifies as "Miele Experience".

I have a relatively new (still in production as of the time of review) and very expensive coffee machine ($2500). It stopped working. No error codes, just does not dispense coffee. I opened a service request with Miele a week ago. They charged $300 upfront and said that in a couple of days I'd get a box with a label to ship the machine to the repair facility because they do not have local repair centers. It's been a week - no box, I emailed to Miele, no response. I am on hold with them for over 10 min and no one answers, just music playing.

When I called to schedule the repair call a week ago, I spoke with two reps - both were hard to understand. Both sounded like they were doing something else other than being in the call - rustling, noises, mic rubbing against something, heavy breathing into the mic. The first one blamed it on the line and promised to call back but never did. Today 2/22/22 when I reached their customer service, again there was a lot of noise on the line. When I mentioned that to the first rep I was immediately disconnected. The next rep was also very hard to hear with a lot of background noise, but she said it was due to their phone lines and computers "acting up", but at least she was nice about it. All of this is just very very very unprofessional.

Additionally, Miele website is just terrible. It looks like it was never completed. Multiple items are missing pictures. Items are unavailable for months on the US site, even though they are available on their Canadian and German sites, but they don't ship to US from there either Germany or Canada.

Parts for US are priced much higher than in Canada and Germany (there is another review here mentioning the same exact thing). How is the same piece f plastic becomes so much more expensive in the US than in Canada? Why can't I order an item (water tank with the broken hinge) from Canada if it is unavailable in the US for MONTHS?

Use this review as a warning that Miele appliances look good and work well while they work, but if you need a replacement part or when something breaks Miele's support is abysmal.

After researching for a long time, I settled with Miele appliances because of their low incident history across the world and for its excellent customer service. We are delighted with our Miele Futura dishwasher and our Miele compact, yet powerful vacuum cleaner. These both deserve a definite 5 stars rating. We are extremely delighted with our purchase ! In addition our sales associate Ms.Carol Robinson was quite knowledgeable about their products, was very patient to answer all our questions and quick enough to reply to every single query on email. I strongly recommend Ms.Carol for all your Miele appliances !

Loved the products, the consultants are very knowledgeable. Ask for Carol Robinson. Highly recommend!

Carol at the experience store is wonderful! I had an ongoing issue with the delivery of my appliances and was hitting a wall with every call I made to Miele until I reached Carol. Although my needs were outside of the scope of Carol’s job, she went out of her way to help me! She was pleasant, knowledgeable and professional! I think she is an asset to your company and a I wish that the other representatives, and there were many, that I spoke with to resolve my issue were half as good as she was!

We waited 3 weeks for an oven repair, moved my work schedule to accommodate the appointment and no one showed up. When I called, a rather useless assistant named "Andy" made no apology and just made a rather lame and uninformed assumption that someone called out so they were unable to complete the repair. It seemed that she was more bothered by my call interrupting the conversation she was having with her co-worker about macaroni and cheese. I have to say, this level of service from Miele is shocking to say the least.

Carol was such an amazing help during my visit to the Miele showroom. She walked me through nearly every vacuum model, explained the differences in such detail and patiently let me try them for myself over and over before ultimately making a purchase. I can’t recommend her assistance or the Miele showroom enough! Wonderful experience.

Miele really needs to get it together! If your German parents are listening, take stock that this American headquarters needs some serious help. You would think at this time they would be more than grateful to have someone purchasing their product. Our vacuum recently went up and the time had come to purchase a new one. Their website sure made that easy. That's where the pleasant experience ended! They send an invoice with NO tracking number? Where is my vacuum, Miele??! You try and call and are transferred to a lot of confused and rude people. They are trying to say that the vacuum arrived. WRONG! Half of what I ordered arrived. The main shipment of the vacuum has NOT arrived. What kind of company doesn't provide a tracking number for a major purchase such as this was? I would have done better ordering from a regular retailer and NOT Miele. I've never seen such dysfunction and complete confusion for something as simple as this should be. It makes me really regret this purchase. If my vacuum doesn't arrive very soon and I keep getting the runaround, I'm calling my credit card company and telling them this was FRAUD!

Bought my vacuum with power brush about 8 years ago. It still does excellent job on tile and thick carpet. About 3 years ago I bought a fridge, that my wife considered too expensive, but changed her mind after she had crisp lettuce after it being in the fridge for almost 4 weeks. It had issues with the ice maker right out of the box, but the customer service took care of it. They arranged a repair service to come out. Coordinated the replacement part with repair guy. About a week later it was all done and fixed. Recently I bought here a washer and dryer, installed them few days ago. Best appliances I've owned after spending years with Whirlpool, Frigidaire, GE and Samsung.

Update: Not sure what was the point of you giving me this contact number and email? I called the number, the guy straight out told me that they are in India and cannot do anything. And email was sent on Jan 25, no reply as of Feb. 1st

Very disappointed in US Miele! This is crazy how you spend $2k on a washer and was able to do only 2 loads before it broke. Customer service is useless, was waiting a week for a service tech to look at the brand new machine, never fixed the issue, need to wait another 10 days for another tech to come out again. What a joke.

Update on exploding oven door April 8, 2024

The escalation agent, Steven Martinez, denied there was any explosion, only broken tempered glass that performed exactly as it should.. adding "glass breaks". He insisted that although there were shards, when the shards were picked up, they would fall into tiny pieces and WERE NOT DANGEROUS.

This did not happen! They stayed whole dagger like shards as big as my hand. To which I was told that was "my perception". I can assure you I was not alone and have a witness who can verify that there were large shards that blew 3' X 4' across the floor in the explosion..an actual explosion that made a big noise.

Mr. Martinez also said there was no way the broken glass could have damaged the Speedy oven. I have a video taken right after the explosion, of how the second oven was impacted by the explosion, damaging the hinges and breaking the open/close function of the door, to where it has to be pushed to close. The video file does not fit for uploading. Is there another way to send it to you?

Steven initially offered 20% off of parts which he then increased to 30%. He said that they would not be offering us 75% off of the repair. I never asked for that amount. He kept trying to get me to suggest a number. I pointed out that he called me, and perhaps he could see what the total bill was estimated to be and come back to me with an different offer.

I asked what was the breakdown of the estimate was since I was not given one, only told that it would be more and a ballpark by the service attendant, $1750-$2000, thus hard to know how much the parts were. Steven replied rather belligerently that it was not his job to give estimates. I asked if he could get it from his service department and send to me. He said no, so I asked if he could internally contact the service department and ask them to email the breakdown to me. He said possibly, but did not leave me with the feeling that this was going to happen.

Everything was about how this "supposed" explosion was no fault of Miele. That "an explosion was only my PERCEPTION!!". This perception piece was repeated over and over. I said someone could get hurt and he said but no one did at our house. I asked, is it going to take someone getting seriously hurt for them to acknowledge there was a real issue? He said I was speaking in hyperbole. I said the blast was so big and the shards so sharp that if a child had been in the area they could have been killed. He said the conversation was going nowhere. Kept repeating that the "tempered glass did exactly what it should when broken."

Mr. Martinez stated from the onset of our conversation that we would have to pay for repairs. They offered a small discount off of parts, and I do not even know what that percentage would amount to. He seemed very ill suited to be in consumer relations and in his own words at the top of their escalation department. Steven was often combative in our conversation.

No customer would appreciate essentially being called a liar. An explosion is an EXPLOSION! There is no doubt in my mind based on the same thing happening to other customers, that someone is going to get hurt. That aside, I stated from the beginning that the oven was purchased in 2017. I understand that it is out of warrantee, but nowhere does the warrantee address an explosion and flying shards of glass. There is a DEFECT. If this oven was a car, it would have been recalled already.

Been to the Miele Princeton Experience Center numerous times. Beautiful facility, Excellent product, Nice people who provide top notch product knowledge. Though I am (sadly) not a Miele owner ... I am 30-yr kitchen design professional and have high regard for their appliances.

They are the absolute worst product, I have a 7-year-old, 5-year installed coffee machine. The ceramic valve fails twice, I called and advised, "oh, the hard water problem." I said "what hard water problem"? Oh, you should have been told that you needed to treat the water through a softener or the machine will break down, "a known problem", also grind setting move from fine grind. Why?, grinders go faster with the fine setting. They said don't use the oily beans, I wasn't told a thing about the water, oily beans, grinding setting, or annoying and expensive maintenance issues, only 20 year life! On top of this, they were rude, the final report Miele failed! Quality lead said "I report to me", infuriating me offering $270.00 credit with arrogance, "Miele corporate run around. This Miele coffee maker is terrible, warranting moving to an alternate brand of coffee maker, many choices, NEVER MIELE! We don't deserve this treatment on top of an "inferior machine from the beginning." I was never told about these problems and once again, let me emphasize the way they block access to help, respond, divert, handle and reroute complaints and ultimately respond is horrific. Am I happy with the outcome? Of course not! Am I happy with the Machine? Of course not! Am I happy with the treatment? Without question, DISGUSTING! Combine them as a collective set of experiences driving this review, "Never again"!!! BEWARE! They offered, in all fairness credit for the last service of $270.00; against a >$500.00 service, for the same part from 2020, which was a >$400.00 service, after paying $4500.00 for the machine new ($4500 + $425 + $525 = $5450.00 for a coffee experience?). BTW it is now >$6500.00 new if bought on the current marketplace. LET THE BUYER BEWARE!!! DON"T DO IT. What a terrible experience all of the way around. The arrogance of the quality person was appalling. The lack of responses from the US CEO, the customer service notes sent in multiple times and no response, and one of the owner directors in Germany, who re-routed my note to the same quality person in the USA who I refuse to interface with ever again, as a result, is startling. I also had one customer service person who was terrific and documented my case so thoroughly and in such a refined professional encounter, one of three people who were awesome yet 'self-labeled' powerless!!! to resolve. I mentioned to my wife that we will fill the eventual void in my cabinet with another coffee maker, but "NEVER AGAIN A MIELE"!, "MIELE" will not be the choice ever! Time will tell which quality machine will fit the cabinet opening. Look at the ratings folks....NOT GOOD! Miele touts such quality, up to 20-year life, etc., built tough, excellence in the froth of a cup of coffee, and multi-diverse production of various cups, settings, etc. This is all blatant misstatements of fact. I don't have a fluke with my machine, it is known when you start to probe, plus the experience is factually abominable and disgraceful from any customer interaction and handling. Don't waste your money, time, and effort purchasing and having to constantly descale, degrease, and carry wastewater containers continually across the kitchen to the sink, premature maintenance breakdowns, and issues that are not worth what isn't even a fabulous cup of coffee by any stretch. I had to drive to Starbucks for coffee during breakdown timing and was happy for the 5-mile round trip for my Pike with half and half. An inconvenience? Yes! A satisfactory result, absolutely, as I didn't have to worry about maintaining my cup after consumption, just disposing of it properly. My $200.00 Ninja at my vacation home is "the bomb" compared to this "hunk of built-in junk"! Buyer, beware, you will pay handsomely and regret your purchase and face off with extreme lack of professional support with results that make you am even unhappier customer. Miele = Unprofessional = inferior product = Never Again! They should be ashamed, from the Owner to policies in place and customer arrogant results!

Date of experience: December 12, 2022

Terrible! I own model 1724LP range. Dual fuel range, LP cooktop, electric oven. The problem I have has continued from Day 1. Problem is with the cooktop. It doesn't light properly. The burner is turned on, the electrode sparks, but the gas doesn't light until 10 to 15 seconds later. Meanwhile gas builds up and when it does finally light, POOF, flames shoot out from under the pot or pan. VERY scary! I have removed the pan to get the burner to light so that it doesn't blow up in my face.

I have contacted Miele three times and the issue is still not resolved. John, in technical support at Miele, told the technical advisor that was at my house trying to fix the range that there was a fix for the range but Miele was NOT going to apply the fix to my range because it was an upgraded fix! This range is still under warranty. Miele knows there is a burner issue and Miele is not going to fix it? So, let me get this straight. I spend $6,000 for a range, it doesn't like to light properly, gas is spewing out of the burner, and I should just wait until it decides to light? I should blow my kitchen/self/house up? What kind of organization is this?

I have been trying to contact someone at Miele for two days. I call customer service and end up on hold, no music in the background to know I am on hold and then get hung up on. I call back, finally get someone and they are in another part of the world. Call back again and finally, after who knows how many call backs, I get someone based in the US.

ALL I WANT IS TO HAVE MY RANGE THAT IS UNDER WARRANTY FIXED SO THAT IT WORKS THE WAY IT WAS DESIGNED TO WORK!!

DO YOU UNDERSTAND MIELE!?!?!?!?

P.S. I will post an update when I have more info

8/8/23 UPDATE

I know it has been a while since i updated this post.

After countless emails, phone calls, etc, Miele did send me a new range in September of 2022. However, I have the same issues. I am at this time trying to get my money back. DO NOT BUY ANYTHING FROM THIS COMPANY.

YOU HAVE BEEN WARNED!!!

Purchasing a Miele refrigerator has been a worse experience than buying a car. It took three tries to find an authorized dealer that actually knew anything about Miele's products. Almost three weeks for the fridge to be delivered and two trips for installation. Then only to find out that the ice maker does not work on a brand new unit. The repair scheduled through this experience center better fix it and in ONE visit. I'm less than a week in and I already have major regrets on purchasing this "high end" product.

Update: the ice maker was not repaired in one visit. While the technician was very nice, it was discovered that the fridge was not assembled with the correct part in the factory. An additional visit is necessary to replace the incorrect part. The service department was unwilling to work with me to schedule a time, on a weekday, to mend Miele's error and I will now be docked pay in order to accommodate Miele.

I spoke with Carol on the phone today in order to get assistance with a warranty repair for our Miele dishwasher. Even though customer care is not Carol's role at the Experience Center, she went above and beyond in her effort to get me in touch with the correct department.

Tricia is exceptional and such an asset to miele. Customer service is so valuable now a days and she went above and beyond to find me a hepa filter for my miele vacuum that is discontinued.

They don't call it an "experience" for nothing! What an amazing showroom. Diana worked with my husband and me showing us all of the Miele appliances and we were blown away by the all the kitchen and laundry products. Diana was so knowledgeable and accommodating walking us through our options—she made it understandable and easy. We're sold!!

Patient, professional and efficient, this best describes our experience at the Miele Experience Center Princeton. Carol Robinson walked us thru all the details of the products, the locations for purchasing our choices and arrangements for the contacts necessary to complete our purchase. We highly recommend this business for the excellent service received.

Carol Robinson's customer service was well above par! She is extremely knowledgeable, and answered EVERY question I asked, graciously, and fully. I was conflicted between Thermador and Miele. She was made the decision-making process much easier. Miele it is.

Firstly the Wellesley Center is in chaos. I called there and a woman picked up and I asked what time are you open until in Wellesley and she said ‘why don’t you call Wellesley’ I said I just did and you picked up, and she said ‘oh yeh they are having some labor dispute there with staff and they are diverting calls to New Jersey’. After calling New Jersey the below occurred.

Ordered their benchmark washing machine and dryer. It was the most disgraceful, unprofessional, and incompetent retail experience I have ever endured.

It took weeks just to get an invoice. I initially wanted Little Giants. I was advised to get their ‘absolute best there’s no better’ from their rep in Massachusetts. I paid in full via the dealer, Daniels Equipment, whom I was told was the best dealer to buy them from. I was told I would have them delivered white glove within 4 business days. I told them while I didn’t need them in 4 days I just wanted to book in advance, and I booked a date in a months time that we needed them by. One month later, On the day they didn’t turn up. We waited not one, not two, not three, but four more days during all this time we took off work from our busy schedule running our own business and without laundry equipment until a delivery turned up. This was after dozens of calls and emails asking where was our equipment we ordered a month in advance.

Multiple emails, multiple phone calls sent to the rep Michael, the dealer Daniels Equipment, and Darlene Battista unanswered, all we asked for was a simple answer as to where our stuff was and when will it arrive.

When they turned up a month later they initially said they were not going to do white glove delivery despite me paying extra, and it being agreed as part of the delivery. They said they would just leave the brand new almost ten thousand dollar equipment set outside in downpouring rain until they came back the next day as ‘we just don’t do white glove’ despite it on the invoice and paid for.

They were incomptent, lacked delivery equipment, they scratched, and dented the brand new appliance from their incompetence. They damaged my brand new floor just installed. And left packaging strewn everywhere which I had to clean for an hour. It took them 3 hours to get the appliance inside. Then went they went to get the dryer from the truck, and they discovered that they actually shipped two washing machines instead. Yes, two! They also shipped the pedestal stands I specifically said I did NOT want. They tried to lie saying that this is all Miele USA sell now, which was lies and not true. They said they would send a new machine that day, I checked up on this and even two days later it still didn’t leave NJ.

I said at this point I wanted a discount as the machine was damaged and was literally told to ‘go to hell no way it won’t happen it’s just superficial damage’.

I since emailed Darlene Battista and Daniels Equipment and they didn’t even have the decency to respond. So I’ve resorted to public forums because I installed two dedicated 240 volt lines specific for the octoplus with my electrician and had to them get two different lines done. That cost me $900. I also lost several thousands of dollars in missed work.

To top it all off I got a call from Electrolux from a guy saying he was an ex-Miele executive and he got my number from an ex colleague at Miele to say I’m ‘in the search for high end commercial laundry equipment’. That’s a breach of privacy laws right there to pass my personal details to another company I wasn’t even in contact with to give an ex colleague some business. He said he used to work at Miele and got my number from a lady there.

Disgusting, and unprofessional treatment to premier paying customers looking to do business with Miele. The details above are simply unbelievable but true. When you treat customers like this, this is what happens

We own an older model Miele dishwasher and we can't say enough great things about it. Years of trouble free service, quiet dependable, without question the best appliance we own and would replace it in a heart beat with a new one but I predict many more years of trouble free service.

Sales person didn't notice we were in the store so we were looking for someone for 15 minutes. Then she wasn't sure about the attachments available for the C3 model. After we bought the vacuum cleaner she offered a bag special but shipped the C2 model bags to our house. The store is clean but don't look for advise there. The check out procedure was archaic. She had to write the order down on a piece of paper because the "system was down"

Next time we'll order from Amazon and save the trip.

Beware, this is not an “experience” center. They just display the products, most of them does not even have the model name/number on them. We came here to check the performance of kitchen hoods (noise level, sucktion power), however none of them were connected so it was complete disappointment. If you will travel long, do not bother. You can check the pictures online, and you will have the same experience.

Carol Robinson at Miele is absolutely amazing! She is so knowledgeable, so helpful and so intelligent. She is the only person who can both answer difficult questions and get answers to these questions that no one else can figure out with both speed and accuracy. I can not say enough wonderful things about Carol. She should run the company!!!!

I had a great experience Carol Robinson was so very nice and very helpful. Carol really did go above and beyond to help with my situation. She described everything just as the events took place. I greatly appreciate people like Carol Robinson who care about and enjoy there position. Thank you Miele I love your products

Many thanks to Diana Regan for helping me purchase a Miele vacuum this afternoon. I literally could not have done it without her. She patiently walked me through the many models to find the right fit. Much appreciated.

HORRIBLE PRODUCT, and WORSE CUSTOMER CARE. GOOD LUCK GETTING ANYTHING REPAIRED or GETTING HELP. My $2200.00 dishwasher worked 1 year!!!!! Warranty is a joke with this company. I WILL NEVER PURCHASE ANY MIELE PRODUCT AGAIN! And I HIGHLY DISCOURAGE ANYONE ELSE PURCHASING THEIR PRODUCT!!! THEY DO NOT STAND BY THEIR PRODUCT. They have about 10 different numbers, all to the same dead end! I now have a very expensive metal decor for my kitchen! I’m embarrassed to have it in my home knowing what I now know!!!!! DO NOT BUY ANYTHING FROM MIELE!!!!!

I have a brand new induction cooktop and it is a lemon. After 3 mos. They are trying to tell me it works when my food burns in the middle of a burner / pan and doesn’t cook on the outer edge of the pan. It’s raw. Worst service I have ever had . This is not how a luxury brand should operate.

One star, because Miele charges double the price for the same products here in the USA, compared to Germany. Neither the low transportation cost nor the exchange rate of 1.2 justify doubling the price. In addition, the prices in Germany include a 19% sales tax !!! Not proud of such a businesses practice as a German company.

This company is a Total JOKE! Don’t waist your money on their overpriced products of Any kind! All phone calls are connected to out of the USA! I will NEVER purchase ANY product from them again!!!

Great learning experience at the Miele cooking class!!

I am wasting my day fighting for a $1000 rebate that I am due from Miele. This is the second poor occurrence with their rebate process and it seems to reflect on a disingenuous corporate management.

Spent 2 1/2 hours with Travis going over several different appliance options this past weekend. He patiently covered all units, including features, pros/cons, installation requirements and cabinet options. In addition, the summary of everything we discussed was provided the same day.