Miele Experience Center Chicago

Rochelle and staff at the Miele showroom in the Mart are wonderful; knowledgeable, friendly, helpful. They made the experience of selecting appliances much less stressful with a great end result!

5 star experience! From the moment we walked in to the store till the moment we purchased our Miele the customer service was top notch. Rochelle was a big reason we decided to move forward. Months later, after we bought and installed the machine, she took the time to walk us through all of the functionalities of the Miele and helped program all of the settings. It's clear that she is passionate about coffee and customer service.

Fantastic gallery of home appliances with state of the art technology. Everything demonstrated was very easy to use and clean. The multi function steam oven makes cooking different dishes very unique and authentic with texture and quality. They have so many styles and finishes. I'm excited to be the proud owner of Miele brand products.

Rochelle Ruddell is a wonderful Miele customer service person who truly cares. Her many years of expertise in the Miele product line, combined with her presence at the high-traffic Merchandise Mart showroom in Chicago, make her an incredible resource. She's always ready to answer questions, and her suggestions and tips are excellent. I really enjoy working with her, and her follow-up is always impeccable. When I first bought my Miele coffee system, Abt Electronics arranged for Rochelle to help us with the setup at our condominium. She explained all the details, which made an already great purchase even better. Thanks to her guidance, my wife and I have mastered our coffee system. We never miss a day without a perfect cup, and it has effortlessly transformed us into incredible baristas. Thank you, Rochelle!

Rochelle Redell was amazing! She took the time to fully explain the Meile combo-steam oven. Working on demo model in showroom, while on team’s meeting with me from home. She was patient and very knowledgeable. I never felt rushed and all my questions were answered and them some! Gave me the confidence I needed to dive into using my oven! Thank you Rochelle!!

I bought a Miele coffee machine recently and was extremely satisfied with the customer service I received from Rochelle at Miele experience center. She was very patient and supportive of all my questions in setting up and helping me program my coffee machine. She was also very knowledgeable and experienced at explaining the process. We love our coffee machine and look forward to a great cup of cappuccino.

Jake and Sam put on a most enjoyable Cooking with Apples class. The dishes were delicious and they are terrific hosts. HIgky recommend signing up for one of the Experience Center's classes.

Rochelle’s expertise on the Miele washer/dryer was in one word, “outstanding”! She helped us navigate through our many questions and concerns we had with our delivery service.

We also attended an orientation class on the products put on by Rochelle. It was very helpful and Rochelle was great. She is very customer focused and always follows-up to make sure your needs are met.

We are very satisfied with the Miele products and recommend the Miele Experience at the Merchandise Mart. Ask for Rochelle and you won’t be disappointed.

Jennifer and Jim McKelvie

My wife and I had a great learning and educational experience in dealing with Rochelle. We turned our project over to a professional manager. She order all the appliances so we were kind of in the dark about high end quality appliances. After are learning session with Rochelle operating the Miele washer and dryer became much easier. She shared her experience, knowledge and expertise in educating us. Not to mention her ability to demonstrate an understanding and willingness in dealing with us. We have more questions and we know Rochelle will be there waiting to assist us as we work through the process taking full advantage of Miele functions and options. After meeting with her I have no problem recommending Rochelle and Miele products to anyone.

We contacted Mrs. Rochelle Redell at the Miele Showroom in Chicago about our Built-In Miele Espresso Machine. She gave us all the detailed information for the new model, dimensions, the contact person at Ferguson and the follow up for inspection and installing the machine. She expedited the ordering process and guided us through the setup process. She is outstanding in her position and we appreciate what she was doing for us. She truly exceeded our expectations.

I have had the absolute honor of working with Rochelle Redell as my Miele showroom partner at the merchandise Mart since 2020. She has been an invaluable asset in both growing my business, as well as providing top-notch customer service and product support to me and my clientele. Rochelle's extensive knowledge of the brand and dedication to her craft is unmatched in the field. I have been in this business for almost 20 years and cannot think of a single brand representative who comes even close to being as helpful or knowledgeable as Rochelle. In the rare cases that she does not have the answer I can count on her to get to the bottom of it using every resource at her disposal. The phrase “I don’t know” is not part of her vocabulary as she does not give up until she gets it resolved. Rochelle has sent me countless clients over the years blessing me with a constant stream of business that I am truly grateful for. I know once I get a customer lead from her that the groundwork has been laid out in a way that makes my job much easier knowing that they have already received an in-depth education both on product features and usage instructions. When I send my clients to Rochelle for demonstrations or after sale product support they always follow up with me thanking me for the referral and telling me how thoroughly impressed they were by her professionalism and attention to detail. It is such a relief to have a partner I can rely on and trust with my clients. Not only does she know her product inside and out but Rochelle has a wonderful personality to deliver the information in a way that is easy to understand and leaves you feeling great after every interaction. No matter the circumstances of our calls she is consistently positive and eager to assist with my every need. It is difficult to find someone who takes such pride in their career as most representatives are simply “doing their job” and unwilling to go the extra mile when faced with a challenge. My clients and colleagues rely on me to have the answers when faced with obscure or complex situations and if I don’t have a solution I know that Rochelle will jump at the opportunity to save the day. Words cannot describe how grateful and thankful I am to have Rochelle as a partner. From the bottom of my heart THANK YOU ROCHELLE for everything you have done, I don’t know what I would do without you! God Bless You Rochelle!

Visiting the Miele Experience Center in The Mart, Chicago, was an absolute delight from start to finish. The moment I stepped into the showroom, I was greeted by an elegant, well-organized space showcasing Miele’s top-tier appliances in a way that felt both aspirational and welcoming. The staff were incredibly knowledgeable and went above and beyond to answer all my questions with thorough, personalized information, helping me explore the options best suited for my needs.

The in-person demos were a highlight, allowing me to see firsthand how seamlessly Miele products integrate into any home setting. From state-of-the-art dishwashers to stunning cooktops, every appliance was presented with attention to detail, and the staff ensured I had a deep understanding of the unique features and benefits of each one. What I loved most was how they didn’t rush the process; it truly felt like they were invested in helping me find the perfect appliances for my home.

Additionally, the showroom itself is beautifully designed, making it easy to envision how Miele appliances could elevate any space. The Mart’s central location also made it convenient to visit, and parking was hassle-free.

I highly recommend the Miele Experience Center in The Mart for anyone considering luxury appliances. The service, expertise, and range of products on display exceeded all my expectations, and I left feeling confident in my choices and excited about the new additions to my home!

Great cooking class! Very useful for learning the ins and outs of their appliances. Which, while generally intuitive to use, definitely benefit from some hand-on demonstration. If you own Miele appliances, the classes are worth your time. The discount on cleaning and maintenance supplies are a nice bonus.

Euroluxe Interiors is a boutique kitchen and bath design studio that specializes in Miele appliances, among other products. Myself and my staff have come to rely on great product knowledge and expertise of Rochelle Redell from Miele design center at Merchandise Mart. Not only we always recommend our clients to visit the showroom and talk to Rochelle, we often rely on her advise and guidance ourselves. Rochelle consistently goes an extra mile in trying to help in any way possible, often finding creative solutions that clearly require not just superb knowledge of Miele product line but a genuine desire to help. I wholeheartedly recommend Rochelle and the Miele Experience Center at the Mart to anyone contemplating any appliance purchase!

Rochelle went above and beyond in assisting us in choosing a wide range of Miele appliances and then following through in helping us with the rebate process. She was incredibly knowledgeable and helpful on the products and went to every length to ensure we got our rebate. I couldn’t recommend her more highly!

We contacted Tracey with Miele Chicago showroom and she was nothing but helpful!! She has been awesome to work with and made everything hassle free and a great experience trying to find handles to work with our new Miele appliances that we got for our kitchen. She was excellent and made the situation that was frustrating hassle free.

I had a great experience talking with Rochelle Redell at Miele Chicago. She provided a thorough conversation around products, and logistics, and could talk me through the cooktop features and considerations with converting gas/electric. It really helped me plan my installation project, and I will definitely ask for Rochelle again.

We bought our appliances in St Louis, MO and reached out to Miele for assistance with our ovens. Where to begin??? Rochelle went over and above with helping us learn how to operate the ovens more efficiently and shared many recipes. She was so patient and knowledgeable and we would definitely recommend Miele (and Rochelle)!!!

My husband and I have been planning our dream remodel for a LONG, LONG time. Though we live in San Diego we visited the Chicago showroom and met Rochelle in June of 2019. We were super impressed with how much time she spent with us and her excellent follow-up. Even though she knew we wouldn't be starting our remodel until 2021 she continued to check in once in a while -- but not in an oversell kind of way. While we were waiting for HOA approval for the remodel she helped me find a local Miele dealer so I could purchase a vacuum, (best vacuum ever) and gave us updates on when appliance models were being updated. Fast forward to July 2021 when we finally ordered our vacuum drawer, combi-steam oven, coffee maker and slim dishwasher. I know! Worst timing ever to order appliances but Rochelle continued to give us accurate updates on when we could expect delivery. It wasn't always good news but at least it was honest. She was particularly great at helping us when our local vendor refused to confirm our appliances had arrived. She contacted the regional Miele sales representative who was able to intervene and confirm that our local vendor had in fact received our appliances. Without Rochelle and the Miele West Coast sales representative I'm confident our local vendor would have sold the appliances to someone else and continued to lie to us. I have one more kitchen remodel in my future and I will definitely work with Rochelle in the Chicago office once again. Update: I realized this review never posted in 2021! It is now 2023 and today our beautiful new dishwasher for the kitchen (not the slim model we had installed in the other room in 2021) was installed. Rochelle once again was fantastic at helping me figure out which model would be the best fit for our kitchen.

We arranged an appointment in advance of visiting the Miele Experience Centre with Rochelle. We wanted to learn how to use the appliances we had just purchased for our new home under construction. Rochelle was fantastic before, during and after our appointment. She was polite, professional and super knowledgeable. We especially liked that she was not afraid to identify any downsides and suggest practical tips. Thank you Rochelle!

The staff at the Miele Experience Center have been so helpful. I discovered them when remodeling our kitchen. They were great showing me through the various appliance options. They never rushed us through and were very knowledgeable. I continue to go to the center to discover new products and to purchase supplies for our existing appliances.

Rochelle was awesome. She was very knowledgable and helpful in guiding me through how to use my new appliances. Can't wait to get started!

Rochelle Redell at the Miele Chicago center is the best! She is a great listener, problem solver, and extremely friendly. She assisted me in following up and resolving a problematic repair of my Miele convection oven. I am truly impressed by her professionalism and can-do attitude. She was able to help me resolve the problem very quickly and walked me through the steps along the way. I really enjoyed working with Rochelle and I hope Miele will do everything they can to retain her! Rochelle is a rockstar who truly cares about the brand and provides excellent customer service! Thank you so much Rochelle!

Chris, the manager at Chicago’s The MART, shared a wealth of knowledge that was invaluable for my upcoming project presentation, including practical solutions to work with measurement restrictions. His transparency and advice will keep me coming back to this brand for years to come.

We had the pleasure of being introduced to Miele appliances the other day in Chicago. Rochelle Redell did an amazing job at explaining the fundamentals of the appliances and took great care in answering any of our questions. We felt she was thorough and knowledgeable about all things Miele. We truly enjoyed the experience and highly recommend Rochelle as a spokesperson.

I thought I had my appliances all picked out, then I was told to spend a day with Rochelle at the Miele Showroom in Chicago. My appointment was one of the first days they re-opened after the COVID lockdown. I met Rochelle and even though I haven't seen her whole face, we spent a day together going through each of the appliances I was interested in. She shared recipes, tips and tricks to make cooking more fun than ever. I threw away my original dream kitchen list and have been enjoying a complete Miele kitchen since November. I look forward to a return trip to learn more about the appliances. I highly recommend Miele and a day with Rochelle to get you on you "A-Game" with your new kitchen. Thank you Rochelle!

The worst the worst !!!!And the most expensive coffee machine you ever can buy it’s Miele!!

I recently renovated my kitchen and are thrilled with our Miele kitchen! It is critical to learn about your appliances and the ease of technology they offer. The Miele Experience Center is not only a showroom, but a space that opens the kitchen to you. Whether a home chef or a beginner in the kitchen, the cooking demonstrations are invaluable and fun! Tracy is a wealth of knowledge (so many great tips!) and Rochelle demonstrated that cooking with Miele appliances is seamless and delicious. Super friendly and personable! I highly recommend the integrative, forward thinking of Miele appliances and cooking smarter! Thank you!

Recently I purchased a Miele automated coffee maker from Chicago showroom employee Rochelle Redell. Ms. Redell cheerfully volunteered to provide me a comprehensive tutorial on the operation and maintenance of the machine. She stepped me through all features of the machine from preparation to maintenance, and did it in a patient, understandable way. In my view her helpful and patient approach went far beyond the level of expectation I had. She even took the effort to contact me to follow up on the machine, and tell me she would be happy to answer any questions I had in the future. Ms. Redell's level of customer service cannot be emphasized enough. I was thoroughly impressed. This is the level of service that is all too rare in this day and age.

Philip Bernstein

We were fortunate that our call was answered by Rochelle at the Chicago Experience Center. She has both a wealth of knowledge, especially of the combi-steam ovens we were considering, and a willingness to share it. She completely relieved our concerns about Miele support in our area with comprehensive descriptions of best practices, even authoring her own list of recommended procedures. Her knowledge and ability to communicate the details of these products is a valuable resource to those considering, or even current users of their products.

I'm all the way in Minnesota, but Rochelle took time to do a virtual session with me that was informative, fun and invaluable. I couldn't believe how generous she was sharing her expertise, recipes, and tips. It's obvious that she really knows and is passionate about Miele products! Very, very helpful to a new owner.

The customer service provided by Rochelle was the best I have experienced with any company.. That alone would sell me on their products. Rochelle spent 2 hours with me going over all my questions about my 5 appliances. She helped me register my appliances, helped with hands on learning, shared information about cookware and cleaning products, and discussed recipes and use of appliances. I feel comfortable calling with questions in the future. She sent me other resources for future use. I flew into Chicago to meet with her and now can get information by phone. I needed a consult with a repair man. She called and he came the next day. Thank you!

Fantastic hands on experience! Rochelle, Joanna, and Tracy are superb at helping you understand and decide which appliances to buy. I love their down to earth way of making everyone feel comfortable. Forget going to and appliance store, this is the place to come! Trust me ... Miele has so many choices, there is something for everyone. The cooking classes are great because you really walk away with an understanding of how the appliances, a real comfort level from Rochelle, Tracy and Joanna, a free meal, and a glass of wine. In the end, Miele is a bargain given the staff at the Mart, this beautiful showroom, its well known quality, Miele's technicians, and Miele's extended warranties. They converted me. I will no longer put up with Bosch's poor quality and lousy customer service.

What a great experience! Rochelle went beyond the call of duty when I asked her to help me solve my difficult, time-sensitive kitchen issue. She impressed me as being one of a kind regarding her willingness to help a potential client. She is a very talented, personable problem solver who possesses superior product knowledge and unmatched resourcefulness to tackle difficult challenges.

Great experience - staff is very knowledgeable and accommodating. Large display with many options to see. If you’re considering Miele purchase it’s worth stopping in.

My husband contacted the Miele Experience Center when we struck out finding our dishwasher locally in Peoria, Illinois. Rochelle called back and was able to locate the model we were searching for and was able to connect us with the retailer. She far exceeded our expectations. Instead of waiting until October, we will be receiving our dishwasher tomorrow. Thank you very much for going out of your way for a customer.

Rochelle could not have been more helpful! She truly went above and beyond in getting us our Miele wall ovens when we were in the midst of a very challenging remodelling project. Love our Miele ovens.

Was in line to purchase a stove for a remodel of a kitchen and time was running out for me to take advantage of the rebate. I was introduced to Rochelle Redell and she was the "Bomb"!!! From the execution of putting me in contact with the source of where to purchase, to all the information needed to take care of the rebate she held my hand and was able to take care of this transaction on the fly and by the end of the day needed to get the purchase made. Highly recommend the company for their products, having purchased their vacuums, and now their stove, to their staff members who execute top customer service from a-z!!! Thank you Rochelle!! Looking forward to doing business with you and the company again!!

We are extremely satisfied with the customer service we’ve received from Miele, out of this location. Miele went above and beyond in helping us (located in Michigan) to resolve issues with our coffee maker. Would like to personally thank Rochelle Redell for the excellent customer service she afforded us, and the Miele technical team for timely engagement and advanced skills.

Rochelle is outstanding! She is a joy to work with, extremely knowledgeable, friendly, helpful, knows her products inside and out, and goes the extra mile for her customers, and truly sees things through until they are complete and I am satisfied. I am grateful for her services. Highly recommend!

I recently had the extreme pleasure of a 1 on 1 class with Rochelle Redell regarding my new Miele Appliances. In addition to being well versed in the Appliances she is so knowledgeable about actual usage and recipes. I enjoyed our time together leaving feeling secure in future usage and gaining a new friend. 5+ Stars to Rochelle Redell!

Love this experience center! Rochelle is a phenomenal chef and did a fantastic job with the steam oven class.

My wife and I drove from Ann Arbor Michigan to Chicago to spend several hours at the MIele experience center in Chicago. We had just purchased several Miele appliances and wanted receive first hand knowledge on how to use and maintain our appliances. Joanna and Tracy were so informative and professional. They explained and demonstrated all the ins and outs of the appliances. We were so impressed that we returned that evening for a cooking demonstration. It was well worth the trip!

Regional Management hides from 20-year Miele client! We've been long-standing high-end Miele clients. 2 sets of W/D's, 5 vacuums, 2 dishwashers, a Professional Ironing System, and most recently a 3rd dishwasher for our new home build. In 2018 we purchased the G6875 SCViSF dishwasher (the current version of this model is the G7566 SCViSF). $2500 price in 2018. In 2020 it began stopping mid-cycle with a "Intake valve" error message. Of course, it was out of warranty, but I loved my first Miele and wanted to have this fixed. A "certified trained technician" conducted the assessment and determined it would require several parts to fix. 30 days & $1278 later, it was "allegedly" fixed. Sadly this didn't last long. The infamous "Intake Valve" error message would randomly return. We recently sold the home and the new owners reached out regarding the "Intake Valve" error message and who we recommend. I reached out to the Chicago Exp Center (as directed by the Center Mgr from a prior discussion about our experience) since our vendors are within their territory. After 2 days on a merry-go-round and sent to the "888" customer service vortex, I was informed no one from the management would be following up with me, nor would there be any resolution from Miele, due to "insufficient" documentation of the events post the $1278 repair. We purchase "high-end" for quality and service, and not many folks out there want to spend $2500 on a dishwasher, they prefer to spend $600 and replace it every 4-5 years. The "888" vortex is even worse; it's nothing more than a cue card interrogation and the second you provide an incorrect answer (according to their cue card), the call is ended as there's nothing that can be done. This is a disgrace for a company that "prides itself on quality and service". If management can't face a 20-year client, who has spent tens of thousands of dollars on the Miele product line, they have no business being in management. My experience will continue to be shared in hopes of saving someone else the horrific customer service I've had to endure.

outstanding customer service from rochelle. first, she responded very promptly to my message that i left with another showroom person. next she remembered me and my project from a visit to the showroom several years ago. best of all, however, i was having great difficulty in locating a new model built-in plumbed coffee maker that could be delivered within a couple of weeks vs the anywhere from 6 to 20 weeks i was quoted by many dealers. rochelle 'took the bull by the horns' and contacted her local rep who located my exact unit in a miele warehouse and then arranged for that unit to be held for me until the local dealer could contact me to place the order. to complete the circle rochelle has followed-up with me to make sure everything was proceeding as planned.

bottom line - all our points of contact were handled perfectly and professonally, and with a very evident desire on rochelle's part to make something happen for me. the best!

Rochelle was great and really helped us through the process of figuring out what we needed. The Experience Center loaded with products.

Went to look at a vacuum and was treated to a wonderful apple based lunch and oven demonstration by Chefs Jake and Samantha.

Stay away from this brand. Absolutely no support and installed damaged freezer door and wrong swing refrigerator. They claim they don’t have any techs in the area to service. Not sure why they have a regional experience center, that location is another joke, no one to properly attend to customers. Stay away from this brand and get a real premium brand.

I'm from Detroit and I drove about 5 hours to this store, I was just looking around when I was asked if I needed help. I prefer to do my shopping by myself and the first employee who greeted me left me alone after I said I was just looking. After about 5 minutes of looking, another employee walked up to me and again asked if I need help, this time instead of leaving me alone she proceed to follow me around the store while glaring at me. This made me feel very unconformable and unwelcome at the store. I cannot recommend this shopping experience to anyone who likes taking time to look at products.

I have had demos of the steam and convection oven‘s which I bought in love and I have had a couple of cooking classes with Rochelle and Tracy and they have given me all kinds of hints and tips and tricks and great ideas. I would go back there or send somebody there in a heartbeat as they both were professional very knowledgeable and great at what they did

Rochelle has always been extremely helpful with her product knowledge and ability to expedite service calls.

Everyone is very welcoming and knowledgeable! Great coffee system too. Can’t wait to try mine at home.

The tube to the Miele canister is awful. It does not allow you to vacuum under furniture because of the bend in the tube. unless you don't need to vacuum under furniture do not buy this vacuum

I have attended a few of their demonstration classes. Each one was very informative and enjoyable. The staff is very helpful.

Miele is an outstanding brand.Rochelle ant Tracy are very knowledgeable and always outstanding customer service.

This place is amazing, every time I walk in they meet and my expectations and then some. If your looking for kitchen appliance Miele is the place to be.

Very good Miele staff and instruction. Very helpful

Great showroom very helpful Chris Gallagher is very knowledgeable