Jarvis Appliances, Inc.

Throughout this process, the service department repeatedly failed to follow up or escalate the issue. Despite multiple requests, we were never connected with a manager. We even contacted the sales team out of desperation, who agreed the situation was unacceptable and said they would escalate it to a sales manager, but we never heard back.

For the price of the appliance and the additional warranties we paid for, the level of service and support from Jarvis has been extremely disappointing. At a minimum, a retailer selling high-end appliances should be willing and able to advocate for their customers when something goes wrong. Based on our experience, I would strongly recommend purchasing elsewhere.

The reason I buy all my appliances at Jarvis is not just great products and prices, but the fact that they have a great service department. If you need anything there is someone to talk to and someone who'll come to you. Not what happens in the big box stores

One of the burners on my new Kitchen Aid cooktop didn’t heat up. Scott assessed the problem & ordered the parts only to discover that one of the wires connected to the burner hadn’t been connected at the factory. Scott did an excellent job taking it apart & reconnecting. He’s a great guy & an excellent service technician.

Scott and the other service staff were extremely professional and helpful. Communication about Scott’s travel to our home and arrival time was appreciated. Although my issue was unrelated to the dryer unit alone Scott went through an equipment check insuring that it was operating as desired.

Scott Kane was great to work with at Jarvis Appliance! We purchased our Kitchen Aid Cooktop & Double Oven from him and he even helped us with a recommended installer Steve Grande who did great clean work and recommend him highly as well! Will always buy our appliances with Scott! Thank you for everything!

Unreal. From Kevin Kahn who was outstanding to the best delivery team I've ever experienced, 5 stars across the board. Will highly recommend and words cannot express how great Nathan and his team were upon delivery.

Had an issue with the freezer motor on my new kitchen aid refrigerator. Jarvis sent Scott out to assess, which he did. Parts were ordered and Scott returned with a new motor. He dismantled the freezer, installed the parts, showed me what was being removed, reassembled and left. Scott is pure professional at his job and is also a nice guy who explains as he goes along. Good Job Scott and Jarvis teams

Jarvis is excellent.

Our 25-year-old GE Monogram 42-inch built-in passed away in July 2020 -- at the height of the supply-chain issues created by the worldwide shutdown from the pandemic. My wife and I spent a month going to (what seemed like) every major appliance shop in the greater Boston area. At each place, we heard the same thing: Warehouses are bare, appliances are on backorder, and there are no firm delivery dates. We knew which refrigerator we wanted, but it wasn't available anywhere.

That changed when we visited Jarvis. Somehow, Kevin Doherty managed to find the columns we were looking for -- a Monogram 18" freezer and 24" refrigerator, both available at a local warehouse and ready for pick-up and delivery. He gave us a recommendation for an installer who came out and removed the old refrigerator. That installer was backed up for installations, though, so Kevin paired us up with another installer who was able to get us on the schedule pretty quickly. Within a couple of weeks, the columns were delivered, professionally installed, and fully operational.

The original built-in also had panels that matched the cabinetry. I've never dealt with built-ins before; I'd made some phone calls, but none of the cabinet makers I'd contacted (including the one that had done the original refrigerator panels) could manufacture the 80-inch panels for the new columns. I mentioned this to Kevin, who put me in touch with Shane at Metropolitan Cabinets. Metropolitan didn't even blink at the dimensions. They were terrific to work with. It took a couple of months for the new panels to be delivered, but Metropolitan did a beautiful job on them.

I've attached some "before and after" photos, including the final side-by-side. The new refrigerator looks spectacular -- but if it weren't for Kevin Doherty and Jarvis Appliance, we wouldn't even HAVE a new refrigerator (yet).

The next time we need a major appliance, Jarvis will be our first (and probably only) stop.

I can’t say enough good things about my Jarvis experience buying a washer/dryer set. My laundry space was unusually tight but Chris Wurlitzer was fantastic and worked with me to get the perfect fit and Angel the delivery & installation person arrived exactly on time was professional, helpful and really fast. I couldn’t be happier and highly recommend Jarvis for all your appliance needs. It was refreshing in this day and age to get such wonderful customer service from start to finish.

We have had good experiences with Jarvis Service. They have a nicely automated system for scheduling appointments and confirming them. Then on the date of the service, they give you the ability to see the progress of the technician through scheduled repairs, so you know when the tech is likely to arrive. Our technician diagnosed the main issue with the dishwasher on the first visit, and within two weeks the parts had been ordered and the repair was completed in a second visit. The only disappointment was that in his first visit, the technician didn't notice an issue with one of the rollers from the upper rack. He told us that he could order the part but then we'd have to pay for a third visit for him to install that. There's no reason why the issue with the roller couldn't have been diagnosed on the first visit, so it was disappointing to be told that we would be expected to pay the cost of another visit. In any case, we are happy to have our dishwasher working well again.

Our ten year old fridge stopped working. We called a local repair company, and their specialist diagnosed that our compressor died. Based on the price to repair we determined that a new fridge would be the way to go. We asked the repair person about reliable brands, and he made recommendations. He also said he did not recommend going to a big box store, as quality is sometimes less even for the same model when compared to buying it elsewhere. We asked about appliance dealers, and he mentioned several he was comfortable with, but he said he would go to Jarvis.

Upon entering the Jarvis showroom we were helped immediately. The sales person, Chris, was knowledgeable about almost everything we needed to know to narrow our choices. What he did not know, he went to his desk, looked up, and printed without our asking.

The Jarvis delivery people were also a pleasure to work with. They were quick, worked efficiently, had good social skills, removed all packing materials and protective coverings from the new fridge, and took away everything we did not need. They installed the new fridge in its cabinet, and gave us tips about usage. They also took away our old fridge, carrying it and the new fridge, rather than rolling them, which protected our floors from possible scratches.

Jarvis Appliance met or exceeded our expectations, and I'm sure Kay and I will be back—though I hope not too soon 😉.

Bought stove and over stove microwave. Did have two different teams as expected first was microwave installation and the two Steve’s couldn’t have been any more polite and neat with a quick installation. The stove arrived two hours later with Nathan and his helper and again were both polite and stove was delivered quickly and old stove gone. Cudoos to Jarvis for all their team, sales, installation and delivery.

My experience with Jarvis has been great. Salesman Kevin Doherty was wonderful and helpful. Deliverymen Nathan and Anderson were great! Couldn’t recommend more!

Best delivery experience I’ve had for products delivered to my home. I was given a reasonable delivery window with confirmation before, during and at arrival time.

We had a great experience working with Jarvis to purchase appliances for our long overdue kitchen renovation. Everyone we spoke to was kind, competent, and responsive, from Chris at the showroom to Alejandro and his delivery team at our home (and others along the way). We highly recommend Jarvis Appliances!

Coming to Jarvis after an unpleasant sales experience at a competitor was like a breath of fresh air. Kevin was my salesperson and handily helped me select a refrigerator that met the specs for my space. He also ensured that it was delivered two business days after I purchased it. I very much appreciated his friendly and efficient service. Likewise, the delivery crew and the folks in the service department who I interacted with were pleasant and helpful. Jarvis Appliance will certainly be my go-to for any future appliance needs.

Angel, Jorge and Nathan came today to install a new washer and dryer. They were friendly, efficient, capable, and took extremely good care to ensure that the job was done right, and my floors and walls were not harmed in any way. This was my first experience with Jarvis and by far the best appliance delivery I’ve ever had!

I want to write a review about a superlative delivery and install experience I had with Jarvis. Having ordered a washer from a big box store to replace my old one, I was very disappointed with how they delivered and installed. The unit was also defective. I returned it and ordered one from Jarvis. Kevin helped with placing the order. Wilton, Klaus and Tiago delivered and installed the unit. Their attention to detail was wonderful. They thoroughly checked the unit and their install before leaving. Wonderful service from Jarvis!

Overall experience was great. Scott Kane matched us with the washing machine that was right for us. Nathan and Steve did a great job with a very tough delivery through a narrow doorway and tight corners.

We had a new refrigerator and delivered today. Excelllent prices, and delivery was on time. They even sent you an email saying where they were on schedule and updating till delivery. Jarvis is the best!

I had a gas oven/range and microwave installed. The service was beyond excellent. The installers were prompt, even early,, and knew their jobs! They were efficient, friendly, and knew exactly what they were doing. Even though the space was tight, they were done in an hour and left no mess. Excellent in every way.

Jarvis was helpful with selecting the right size/spec replacement microwave when we visited their showroom. Their installation guys (Steve & Steve) did quick and tidy work removing our broken microwave and installing the new one. The next time I need an appliance, I'll almost certainly come back to their store for it.

Very easy buying experience. The delivery was fast, efficient and very professional. I would highly recommend them!

Ben is a terrific salesman who was on top of every detail. Nathan and Steve were efficient, neat, and thorough. All in all, a perfect Jarvis experience.

Jarvis is the best! We have been buying appliances from Jarvis for 25 years now. Great prices and “family owned” client service. The team will advocate for warranty issues for you, get service done quickly and really, just and overall great experience from Sales to Service Support. We would not buy anywhere else.

Angel and Nathan delivered our washing machine on time and were extremely friendly and professional. And Kevin Khan, who sold us the machine, was equally friendly and professional. Our Jarvis experience was a very good one.

9/24/24 Jarvis was fabulous - their delivery team excellent and tracking was so helpful prior to arrival. They were so careful and efficient and nice. Nagle plumbing also excellent - we had new washer dryer put in - did a great job - figured out we needed a new vent kit - made it all run smoothly. Nagle & Jarvis is a great team!! Thank you!!

Jarvis is the best appliance store! Family-owned feel, super helpful and responsive, great prices, and great warranties. I bought all my appliances there with Chris, and use Jarvis for all my service. I purchased extended warranties on everything, and have had no issues scheduling service appointments etc. All service repair people are top quality and very skilled! Highly recommend.

Great experience .. Steve was very helpful in finding right appliances and Nathan was terrific for delivery. Highly recommend!

I was very pleased with my sales person, Chris. He regularly communicated with me. My appliances were delivered and the crew were kind and careful. The delivery crew called in advance to give me time to get home. My appliances are beautiful. My sister recommended Jarvis for the pricing and service. I am quite happy with my experience with Jarvis.

Generally, the staff at Jarvis are friendly and professional. We mainly worked with Scott K, who helped us through much of the process of selecting and purchasing a new range.

My one issue has been with the delivery of our range, which had some missing accessories and for which the replacement process has been a bit slower than ideal. The sheet lists the range as arriving with two standard oven racks and one roller rack, but we instead received three standard racks. We were very quickly promised a replacement, but it has been a month and we still have not gotten the replacement. I also have not heard back about the status (e.g., backlogged), even after sending a message to check in around 10 days ago.

I understand that the holidays are a busy time, but to not even get a response to my message checking in can be a bit frustrating. We are about to go out of town for a few weeks, so I know that this issue can't be resolved until early January at a minimum, for a range purchased in November. I really hope that this issue can be resolved soon, and that this isn't a pattern but rather a product of the December shopping rush.

Edit 2/17/25: shortly after this review was posted, a representative from Jarvis let me know that the rack had been ordered, but would not arrive until late January due to being backordered. It finally arrived on 1/31/25 so that issue has been resolved. I do wish that I had been kept informed more during this whole process but I'm glad that they did reach out to fix this issue promptly after I mentioned what had happened.

My recent experience with Jarvis Appliances was the worst service visit of any kind that I have had in my 20 years as a homeowner. The service technician, Ted, was rude, customer-blaming and highly unprofessional.

I had requested a service visit for a seemingly simple problem of a leaking dryer steam vent and a washer door gasket replacement. I was told by Jarvis Appliances dispatch to try to turn off the water to the dryer myself, but that the service technician would take care of it if I couldn’t figure it out. Unfortunately, the switch to turn off the water seemed stuck to me, so I didn’t try to force it and make things worse. Instead, I just put a bucket in the dryer to catch the leaking water, emptying it every so often until the service visit.

When Ted arrived, I told him I couldn’t turn off the water to the dryer. I then walked away from the bathroom to let Ted do his work. Unfortunately, Jarvis Appliances didn't inform Ted about the leaking dryer steam vent issue, so he became quite mad when he turned on the dryer that contained the bucket to catch the leaking water and had to clean up the resulting spill. He scolded me, packed up his tools without completing the service and stormed off, slamming the door on his way out.

I have been a Jarvis Appliance customer since 2012 but I will think twice before calling them again for service (or purchase, for that matter). If I do have to use them – they are unfortunately one of the few options for appliance service in my area – I will certainly request someone other than Ted to come to my home. He is not fit to serve the public.

I assume that Jarvis Appliance will respond to this complaint with a written comment that somehow tries to shirk responsibility and twist the story so that I’m to blame. That’s what Ted did during the visit. It’s a sad way to do business. Customers, especially those that need service for a nonfunctional appliance, are in a vulnerable position. They are seeking assistance. They do not need to be blamed for the problems they are struggling to solve.

My wife and I have purchased a number of appliances from Jarvis, the latest a Frigidaire refrigerator that was delivered yesterday. Ben Cohen was the person at Jarvis with whom we worked. My wife and I were very impressed with him. Ben was very courteous and friendly. I truly appreciated how quickly he responded when I sent him an email and how clear he was when answering my questions. I had a few questions after the refrigerator was delivered and once again Ben answered them promptly and clearly. It was a pleasure to work with him. I was also impressed by the two delivery men. They were friendly and very careful so as not to damage anything while taking out our old refrigerator and bringing in and setting up the new one. I have no hesitation in rating my experience with Jarvis with 5 stars.

Very happy with our experience at Jarvis Appliances in Wellesley today. Chris greeted us promptly, and patiently explained the pros and cons of various brands of washers and dryers. We were pleasantly surprised that our purchase could be scheduled for installation in just one week.

Jarvis has been our go to appliance sales for 20 years ( I'm a General Residential Contractor) The sales dept. is amazing, honest and know the products very well. You can trust these folks! Delivery was fast, on time, and neat!

I buy all of my appliances from Jarvis now because they make it so easy. Great advice, service and competitive pricing, I can't imagine buying from a big box store. Here's the story from this time: Built-in microwave broke this weekend; I do NO research but on Tuesday I call Jarvis sales, they suggest a model, I do a quick Google and they have a competitive price. It has the features that I want. Within 15 minutes, I've paid and they've scheduled the installer to come today (Friday.) Installer was profession, no mess!

We had a wonderful experience with Jarvis! We needed a quick turnaround since we were expecting a baby and redoing our floorings. Steve helped us pick out the perfect range. It was delivered a few days later. The delivery team was exceptional. The plumber came to install the gas and when it turned on the oven wouldn't work. He contacted Jarvis and they sent a tech out within a few hours. There was an issue of a wire being disconnected that was a manufacturers issue. Jarvis was prompt, punctual, and a pleasure to deal with throughout all steps of the process!

We purchased kitchen appliances from Jarvis 4 years ago. 2 of our appliances were an oven/gas range and hood by Bertazzoni. Almost immediately the hood had an error message that we couldn’t resolve. Later we also had issues with the oven staying at temperature. We had Jarvis service come out several times and our issue was never resolved. A manager then got involved and texted me a bit but also never resolved the issue. We finally reached out to Bertazoni directly and they said they couldn’t help us because we are now out of warranty. And Jarvis service now doesn’t return our calls. So we’ve given up and just live with an expensive oven and hood that work only partially but I wanted to write this to warn others to never buy Bertazzoni products and that while the purchasing process from Jarvis was fine, their service is absolutely awful so think long term before you buy from them.

Is is always wonderful when it is still possible to have first class service and a great customer experience, and Jarvis Appliance always comes through. Our refrigerator failed on Friday and we immediately went to Jarvis on Saturday to buy a new one, which was delivered Tuesday, saving the Thanksgiving holiday. Our salesperson Chris was great; and the entire team, including the Jarvis delivery team was superlative. I just can't say enough good things about Jarvis. Thanks for another great experience.

Quick and pleasant sales experience and better warranty pricing than big box competitors. Poor service experience after delivery of a non-functioning product (non-functioning due to Jarvis's error during delivery).

Purchased a new fridge + warranty, delivered on a Saturday morning. Saturday evening the fridge was still not getting cold even though we were past the cooling period recommended by the manufacturer. Called the sales rep I made the purchase from and they advised to wait until morning and call the Service department, neglecting to mention the service department would not actually be open the next day.

Now Monday morning, after 48 hours of a brand new warm fridge, called service department, got no ETA for a service appointment and recommendation to call the manufacturer and add more food to the fridge(???).

Call back service department again, finally get an offer for a tech to come out on Thursday, which would be 5 days after delivery.

I was able to resolve the issue myself, with the help of manufacturer support, part of the electronic controls was disconnected during installation but was not reconnected. The mistake was easy to make but the response to even acknowledging there was a problem was very disappointing.

Part of the reason for me to shop local stores is expectation of a better customer support experience. In this case I don't think brushing off the initial call and then saying they can't address their own error for another 5 days would be acceptable anywhere.

We've needed a few appliances over the last couple of years and Jarvis Appliance has consistently had competitive pricing, quick installation and knowledgable salespeople. Steve Lugo knows his products and has guided us well. We recommend Jarvis Appliance highly.

Kevin K. was incredible. He helped me find the perfect fridge for my needs within my budget. He was extremely knowledgeable, and friendly. When it came to delivery, I was thrilled they had their own team and not some 3rd party nightmare. Eric and Gustavo were fantastic, fast, efficient, hard working. I couldn't be more pleased with the entire experience. 100% recommend. Jarvis will be the only place I shop in the future for my appliances.

Very happy with delivery and installation process. 1. Installers very efficient and polite 2. Great process for delivery a. call day before and give 3 hour window b. email me with expected time of arrival, which allowed me to check regularly and get updates that gave me the exact time of arrival.

Also I got just the refrigerator I had ordered.

Jarvis (Ben Cohen) has been awesome from day 1. We were looking for kitchen appliances and he was so helpful, not sleazy at all and always present for any questions/suggestions. We finally bought all our appliances there. Delivery has been super smooth also. We got all our items on time for our project! Bottom line, big kudos to Ben/Jarvis and I will definitely buy futures items there!! Highly recommended!

My refrigerator broke. I checked yelp and Jarvis was highly recommended. Did my homework on their site and Consumer Reports so I knew what I wanted and what would fit.

Drove over to the showroom. Asked to see a particular model. It wasn’t on display but salesperson Kevin checked and at warehouse. Bought the fridge and they squeezed me in for a faster delivery since I had a dead unit.

Delivery was nice and easy. The guys even help find the water shutoff value which I had no idea where it was! Very nice and professional.

No pressure to change brands or upsell.

Highly recommend the store!

We purchased a new fridge this week from Jarvis and as always the service was exceptional. The fridge was installed today and the installation crew was the same quality of service we expect from Jarvis. We recently painted our kitchen floor so I was a little concerned about the installers scratching the newly painted surface. These guys were amazing, quick, clean and there was not a scratch to be seen.

Thanks again Jarvis and crew for your continued service of excellence, it’s much appreciated!

I highly recommend Jarvis Appliance. Response to both service requests and sales is quick. Scott Kane in sales is amazing--so thoughtful, friendly, up-beat, responsive, patient, knowledgeable, helpful and kind.

Our school's dryer stopped working and we needed to get a new one fast. Ben Cohen from Jarvis not only helped us find a new one, he made sure that we got it delivered and installed in the fastest time frame possible. Our last dryer from Jarvis lasted 12 years with 5+ loads of laundry each day and we are crossing our fingers for another winner this time! Thanks Ben and Jarvis-great service and prices and hometown personal service.

Ben and the entire Jarvis team was great to work with in my recent purchase of a new washer/dryer for my Boston condo. They were transparent in sharing what options were available give limitations of ventless laundry setup, responsive to questions that I had as I was making my decision and helpful in all interactions. The delivery and installation went smoothly and as planned. I would highly recommend Jarvis and plan to go back to them for any future appliance needs.

Jarvis was great. Ben was an amazingly responsive sales rep who quickly and thoroughly worked to solve my issue. I expect installation will be similarly smooth. There's a reason Jarvis is a trusted name in Metro west appliances.

I highly recommend Jarvis Appliance. We have bought 9 appliances from them over the past 28 years and have had all positive experiences with their sales, installation, and service departments. We just replaced our refrigerator in an emergency situation and our sales person, Ben, worked hard to get us specifically what we needed in a timely manner. The industry is still struggling with supply chain issues and Ben's attitude of "we will find something that works for you" was much appreciated. Furthermore, the removal of our old refrigerator was very difficult and the Jarvis delivery/removal team was creative and very careful not to damage our home.

Five stars is definitely not enough to describe the outstanding customer service I have received from Jarvis Appliance! Tony Jarvis and the team at Jarvis Appliance are so great! I bought a new washer and dryer from Chris at Jarvis and every step of the way has been flawless, from purchasing to installation it has been the best service I have received in years! The team at Jarvis is always friendly, professional, and efficient. I feel very lucky to have found a family business that truly cares about the customer. Jarvis customer service cannot be beat, I will always buy my appliances at Jarvis! Thank you, Tony and your fantastic team!

Had a great experience with the purchase, delivery and installation of our Thermador dishwasher. Kevin was knowledgeable, patient,and a pleasure to work with. Jarvis had the item in stock and it arrived within 2 weeks. Their recommended plumber called 15 minutes before arriving and was in and out within half an hour. Now that is truly customer service!

Update: 2/3/2022 Tony Jarvis and his team come to my rescue once again! I cannot say enough great things about Jarvis Appliance. This time it was my washing machine that gave out. Tony responded immediately, helped diagnose the issue and connected me with Kevin in Sales who helped me purchase a fantastic new machine for a great price and it will be delivered in a week! Sales and service like this are hard to find in the best of times, let alone during this pandemic! I will always turn to Tony and Jarvis Appliance, simply stated, they are BEST!!

Five stars is not enough to describe the outstanding service I have received on multiple occasions from Tony Jarvis and the team at Jarvis Appliance. Over the years, they have fixed my oven, dishwasher and just yesterday my refrigerator. The team at Jarvis is always friendly, professional, efficient, fairly priced and does outstanding repair work. I feel so lucky to have found a family business that truly cares about the customer. Thank you!!!!

I purchased an appliance through Chris before. He is very easy to talk to and his feedback is very helpful. I was happy to hear that my purchase will be delivered so quickly. Always great dealing with Chris at Jarvis.

Our dryer recently crapped out and we soon learned needed to replace our entire set after hearing they were 12+ years old (inherited from previous owners). Ben Cohen and the team @ Jarvis were awesome, and the delivery team was insanely impressive. Our old washer and dryer were removed with our new washer and dryer fully functioning in <45 minutes. Highly recommend!

We needed to replace our cooktop and oven urgently, and Steve Lugo provided outstanding assistance. He helped us find the right products at competitive prices and ensured a quick and seamless installation. We highly recommend Steve Lugo and Jarvis Appliance for their excellent service!

Scott Kane was a wonderful salesman to work with. He is so knowledgeable about all of the appliance products and answered all of my questions. Setting up delivery was easy, Thank you, Jarvis!