Hudson Appliance

After I installed the washer using my old drain hose and using new stainless steel hoses we had the washer up and running.

BTW, Purchasing new appliances these days does NOT include operating instructions and other documentation you’d expect to receive.

Conclusion: overall poor feeling after purchasing the unit. If the installation had been performed and if my property was treated with respect this would have been a good purchase. I will NEVER allow a company perform installation UNLESS I know exactly how I would be treated.

My experience with Hudson Appliance has been A-1 so far! Garrett, the sales representative, was very knowledgeable and answered all my questions very thoroughly. And as for Kevin and his delivery crew - I couldn’t believe how quickly and efficiently they moved a very large washer/dryer unit into my upstairs apartment. Communication has been superb throughout. I am really happy with my whole experience so far!

***Update, 2 months later - added a pedestal to boost my combo washer dryer and it was delivered on time and perfectly by Emilio and company. I love the unit and have had a fantastic experience all around with Hudson Appliance!

I asked for a technician to come out for my broiler and ice maker. The text notification system was helpful. Clear communication. The tech gave me all the info I needed to make decisions about repairs. I appreciate this local business for their professionalism and efficiency and promptness. Everyone I dealt with (phone and in person) was pleasant and helpful.

My husband and I went in just to look but ended up buying all new kitchen appliances because the service was so great! Jeff was our sales associate and he was super knowledgeable and really nice. He made it a very pleasant experience! Delivery was quick and easy. We will absolutley be recommending Hudson Appliance to everyone we know!

Hudson Appliance is great! Helpful sales people that know their products and help you get what you want without pushing you to add items you don’t need. We got a full kitchen package from them. The dishwasher had an issue and Tony came out today and fixed the problem. We didn’t need to wait long for the service appointment to be scheduled. We definitely would recommend Hudson Appliance!!

Honest people with a wide variety of appliances for a wide variety of price points. I worked with Joe, and the entire interaction was smooth and quick. I bought a washer and dryer, as well as a refrigerator. Joe was very knowledgeable about the washer brand I was looking for (the main reason I came to their store), and we quickly settled on the model I wanted. For the refrigerator, I explained what I needed and Joe quickly pointed out one that was perfect. Delivery guys Emilio and Raoul were both very nice and did a great job. I would gladly return to buy more appliances in the future.

The whole purchasing experience I would rate as excellent. However, I'm concerned that this new Jenn-Air model has a defect I would like a resolution to. The defect pertain to the three handles where the smooth part of the handles are altered with a design etched into them. Where the smooth part ends and the etched design begins there are small "burr" around the handles that feel uncomfortable to the point of fear getting injured. If I have to make a formal request please advise.

Never disappoints, never disappointed at Hudson Appliance. Needed a new washer, knew what I wanted, thanks to Bill the sale was easy. Took the time to explain what was available went over the final sale and Delivery was within the time scheduled and the guys were great. Happy with the new washing machine. Definitely would go back.. thanks everyone for the great service.

Hudson Appliance gave me a great experience from start to finish. Their pricing was solid, the team was friendly, and delivery was quick and efficient. A small issue came up after installation, and they handled it right away and in a way that worked in my favor. They’ll be at the top of my list the next time I need anything they offer.

Prompt, courteous, and competent workers. Delivery and installation were efficient. The only flaw was that the new washer sits out of alignment with the existing dryer. Shouldn’t impair the functionality, but will annoy me every time I do laundry. Thankfully, the washer and dryer are in my basement and not in a first floor laundry room!

I really love shopping local and Hudson appliances never let me down. Great customer service and they use AI to their advantage in that they send a link of where the driver was exactly at which time, so I could plan my day accordingly. So smart. Assembly and delivery was smooth. Kudos!

Excellent customer service! Our dryer needed a repair right during Thanksgiving but it was going to take a few days to get the part. Later that day they were able to get us the part we needed and come back to fix it. Very easy shopping experience for our last few appliances too.

Hudson Appliance is the BEST!! I called them on Thursday at 7:20 saying I needed a new refrigerator because ours just stopped working. Joe found me one and it was delivered before 9::00 am on Friday!!! AMAZING!!! Delivery team was EXCEPTIONAL!! We purchased all of our appliances from them when we built our home 11 years ago. We would not go anywhere else! Just the BEST experience! And we love our new fridge. Thank you so much Hudson Appliance for coming through for us again!

Tony at Hudson Appliance arrived early as promised. Showed us how to take apart the detergent drawer completely so that it can be cleaned well. He shared his experience by providing quality tips that weren't in our manual. His advice will help us keep our washer running and prevent service calls in the future.

They quickly diagnosed my gas dryer problem. Gave me a quote for the needed part, then installed it a week later with no extra charge. And the app for tracking the service person works great. Highly recommend.

From start to finish, we have had two seamless experiences now with Hudson Appliance‘s sales and delivery teams, as well as repair when we had a small refrigerator issue that was quickly resolved.

It feels great to support a capable local company who goes the extra mile to inform and support their customers before and after the sale. Many thanks to everyone!

I have been so very pleased with all the work I’ve done with Hudson Appliance. I have now purchased a number of appliances from them in two different homes. Their prices are competitive, their service is outstanding, and they are true pleasure to deal with. Bill Richards, the salesman I have dealt with, has been extremely helpful and is very very knowledgeable about all their products. I’ve learned a lot from him and he’s helped me make excellent choices as we work through a kitchen renovation in our new home. Over the years I’ve purchased appliances in many ways including from online companies and big box stores, but I never plan to use anyone but Hudson Appliance in the future. Their personalized attention, depth of knowledge, broad range of products, and excellent service make them the much better choice.

I would highly recommend Bill and Hudson Appliance for any appliance needs! We have an older home with narrow doorways, so we knew we were limited on the refrigerators we could realistically get into our home. Bill helped us identify solid options, but he went above and beyond to help us find another option online (while we were in store) that wasn’t even on the display floor yet. Scheduling the delivery was quick and easy, and pleasantly surprising that we were able to get the fridge within a few days of ordering it. Best of all, the delivery team got our new fridge into the house (and our old fridge out) with zero issues! They were efficient, professional, and clean. All in all there is nothing left to be desired, our experience with Hudson Appliance was executed perfectly.

Can’t say enough good things about Hudson Appliance! I’m new to the area, and they were recommended to me for both appliance purchase and repair by a contractor. I subsequently bought a fridge from Hudson Appliance, and delivery was fast and professional. Now I’m buying a microwave, and Bill from their sales team has been very helpful. I went to Hudson Appliance instead of the big chain stores in order to support local businesses, and what I found was that this business takes good care of its customers. Highly recommend!

Since 2003 Hudson Appliance has been our go to for all appliances. Over the years, unlike other companies, they have not wavered in their business model and practice as well as their commitment to steadfast service principles. It is always a pleasure working with their entire team! Thank you Hudson appliance, for all you do!

While the people are nice and prices are great…do not bother buying an extended warranty for an appliance through them. My refrigerator stopped working on 9/18 and today 10/28 I still am without a fridge. And Hudson appliance can’t do ANYTHING to help! Save your money, the extended warranty through Consumer priority service is a joke and will cost you far more in the long run.

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted their recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered.

When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, “Did you check the dimensions we gave YOU?” No reply. When I asked why the installers didn’t call Hudson to alert them that the refrigerator was blocking the door, I was told that they “just deliver and set up.” When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could.

Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking. We ultimately ended up getting a better deal and far better service from Percy’s in Worcester.

Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience. ---------------------------------------------------------------- Additional comment in response to Hudson Appliance: To be clear, we provided Hudson with all the specs of the unit we needed to replace, yet they delivered a unit that was 3" deeper and never reversed the door hinges. There is something called “Implied Warranty of Fitness for a Particular Purpose”, a legal guarantee that goods are suitable for a buyer's specific use, provided the seller knew of the purpose and the buyer was relying on the seller's expertise to select the goods. Hudson knew what we needed, but they failed to provide it. Their installers could see that the unit didn't fit, but they left it blocking the door anyway.

Hudson was 100% at fault, and they should have absorbed their "restocking fee." If they had, I would not have left this bad review. Apparently, "industry standards" take precedence over customer service.

I recently purchased a clothes dryer at Hudson Appliance, where I have bought all my appliances for decades. The experience was great. I had a knowledgeable sales person, Jeff, who explained which brand appliance would meet my needs. And it happens to be a brand/model that other sales people have bought. That reassured me I was getting a reliable dryer. I appreciated the information and advice about how to clean the filter and to operate the appliance. Excellent service at a store I love. I must also speak positively about the delivery experience. There were two men but the taller one, whose name sadly escapes me, from RI was exceptionally personable, polite and helpful. I had cleaned the driveway of the small amount of snow along with the patio in the back. I began to clean a small pile away next to the driveway and he told me to stop because the area was sufficiently cleared of snow. It was an extremely cold day, but neither of the men complained. They worked continuously to unwrap the packing materials and attach the pedestal to the machine. Then together they brought the old one out and the new one into the basement. They were extremely careful not to scratch it or to damage anything along the way. When they were finished the taller man asked if there was anything else I needed. And I said that I wanted to write them a good review online. And I tipped them because they truly deserved some money to buy a beverage, lunch or whatever they wanted on such a cold day. I am very happy and satisfied that such a wonderful appliance store still exist when so many have closed shop. I will continue to purchase my appliances here whenever the need arises. Thank you so much for the excellent service.

Go see Pat he’s very knowledgeable. He will set up all your delivery and if you need the appliance installed, they do have people to do that too and they were very good. The delivery guys were great. They were on time and very knowledgeable.

We bought a washing machine and the delivery was smooth and straight-forward. They took away the old one and gave me the time to sweep the spot clean before hooking up the new one. They were polite and efficient. Highly recommend.

Just received delivery of an LG refrigerator. Great and efficient removal and delivery. The sale and delivery timeliness and service were top notch.

Rating - 5

I just want to be sure to note that your technician Strider was 'first rate'! ....knowledgeable, competent and personable. Represents Hudson Appliance well 👍 You can send him again on any future service calls I might need to schedule.

We are very pleased with the service we received from Hudson Appliance. Their service man arrived on time, was very professional and resolved the issue in a short time. We purchased our appliances there and highly recommend them for sales and service. 5 Star

We purchased a fridge-freezer from Hudson Appliance about five years ago and unfortunately had numerous issues with it. Although the extended warranty covered the repairs, the fridge never worked properly. To my surprise, I received a call from Bill letting me know that Hudson Appliance would be replacing it with a newer model—something I thought was covered by the warranty. Only after installation did I learn that Hudson themselves had stepped up to take care of it. I truly appreciate their commitment to customer service and going above and beyond to make things right. Thank you to Bill and the entire team, and a special shoutout to Tony, who came out multiple times to fix the old fridge. Let’s hope this fridge lasts a long time :)

The delivery was smooth and fast. The delivery guy originally suggested replacing the dryer vent after they installed the new dryer and then went ahead and grabbed a new vent tube from the truck and took care of it. Very courteous and kind,

Strider did a great job locating the issue on my washer. He asked me to run 5 cycles of afresh to clean the machine. Also to only use 2 T. of Tide to wash my clothes. Hope this works!

If you're looking for a major home appliance, this is the place to go. Plenty of parking to the rear, knowledgeable and polite customer service and some great prices. Recently bought a dishwasher here and was in and out with no hassle at all. I felt comfortable the whole time as my salesman showed me exactly what I described to him. The showroom was full of every type of appliance you could imagine. And perhaps some you wouldn't think you could get here.

I have had some icemaker problems ever since I got the fridge a year ago, and Hudson sends Strider the repair person out every time in a timely and friendly fashion. Now he has found the prob and hopefully it will work! And while he was here, he re-leveled the stove I had bought at the same time which had been tilted forward a bit. He is great. Thank you

Hudson Appliances had the refrigerator that satisfied my space requirements and quality that was unavailable at other stores. Their salesman, Joe, was very helpful. He was candid about what features people liked and those that concerned them. That made it easier for me to decide which one satisfied my needs. Their pricing, delivery, installation and removal chargers were competitive. It allowed me to buy a larger capacity refrigerator. Delivery went very smoothly. Their phone app tracked the delivery to me. The installation crew worked quickly and answered all of my questions. It was obvious that they were concerned that I was satisfied and comfortable with my new, noiseless refrigerator. Hudson Appliance will be the place I go to for my future appliances. Robert Hedlund

Tony was awesome! Very knowledgeable, professional and honest. He was super respectful of our home and provided a lot of education - a wealth of information and feel so grateful for his patience and guidance!

Hudson Appliance uses a web based tracking system that keeps the customer informed of their place in the queue for the service technician and provides updates on the estimated time of technician’s arrival. I feel that this is a major plus. The technician was courteous, efficient and quickly diagnosed the problem as well.

Don't waste your time and money with the unqualified sales and customer support staff at this bussiness. Ordered a refrigerator and it would not work in the space due to open door width restrictions. My fault for not double checking specs so I kept the unit to utilize elsewhere. Called my salesman explained my space restrictions and the unit that I would like. I was told it was unavailable , reluctantly I chose a different model with the salesman who knew my space and is supposed.to know the product. Double checking specs.on this u nit was not an option as they were not available on the website. Upon receiving the unit discovered that the interior ice maker assembly was so bulky that unless you have the ability to open the freezer door 180 degrees you cannot access the freezer. This was not possible with the left side wall explained to the expert sales staff. HA refused tontakemthenunit back.not I habe two that I cannot use Wanted to get away from big box stores for better service but ended up going back to them to buy the unit that was unavailable at HA for a better price with next day delivery.

Great choices on appliances. Wonderful deal on GE Cafe electric range. Salesman Joe was very informative, staff worked together for quick delivery. Delivery crew were super.

Hudson appliance has a beautiful showroom with great sales staff that does not pressure customers. My sales rep Jeff was a joy to deal with and got us just what we wanted. My only complaint was the delivery team was not professional, I would suggest reviewing the delivery process and provide better training and uniforms for a professional white glove type service to match the quality that Hudson Appliance represents. Although After a complaint they quickly did what they could to make things better. To end I will also say the service tech I dealt with was experienced tidy and professional and did a great job! Support Local !!! Better than big box

We had a great experience with Hudson Appliance. Responsive, flexible and professional. We’ve already recommended them to friends and we’ll absolutely work with them again.

Tony was on time, was friendly and immediately solved the problem. It was my fault (I’d actually locked my induction stove, it wasn’t broken), but he didn’t give me a hard time. Great job.

Called for a repair. Received a call back, was put on the schedule, technician diagnosed, parts were ordered and repair was done. They sent text updates to follow the technician for an accurate arrival time, which was awesome.

Remodeling my kitchen and bought all my appliances from Hudson Appliance. As it turns out we had a problem with our double oven. I am very glad we went with a local appliance store. The service was great and we needed it. The double oven did not function properly and after two trips replacing boards the service guy troubleshot the entire unit found that the manufacturer had miswired the oven and he wired it correctly. Hours of work and determination solved our problem . Who does that these days? Well Hudson Appliance does and we are so glad we worked with them. They don't give up until it's right!

I absolutely love working with Hudson appliance everyone is so nice and accommodating, even for a pain like me !! My dad always referred them to anyone he did work for too BUY LOCAL better quality better service

Hudson Appliance is wonderful! Our fridge broke the day before Easter and I sent a message that evening, not expecting to hear back until Monday, but a few minutes later, my phone rang! We needed an obscure size to fit our space and they were able to confirm it was available and set up delivery for Tuesday, even helping to arrange it within a specific time frame so I didn’t have to cancel an important doctor’s appointment. Delivery and haul-away went smoothly and our new fridge has been great so far. I plan to return for any future appliance purchases!

Forget Bestbuy, Costco, and Home Depot this is the best place for appliances. An excellent selection, friendly knowledgeable employees, and products didn't have any damages or defects.(Every AC I bought from the other stores I listed had major issues). Will be coming back in the future!

Just had our gas stove delivered, our house is small (doors), and the guys were quick and super professional. Got it in with no issues- highly recommend!

We enjoyed the shopping experience at Hudson Appliance. The sales employee who helped us was a real pro and very knowledgeable. We bought the dishwasher that we wanted quickly and easily. The installation team that delivered and installed the dishwasher were very careful and professional too. We really love our new Bosch dishwasher.

Bill was great solving my problem with my induction cooktop. The installers came that day and replaced my range. Thank you for your great customer service !

Everything was done on time! Your system for telling me through multiple texts was very helpful . And your workers were very competent and helpful.

I had a wonderful experience shopping with Hudson Appliance. I ordered a refrigerator, range, dishwasher, washer, and dryer, and Derek, my salesperson, was incredibly helpful and patient, answering all of my many questions. The delivery team was also top-notch, ensuring everything arrived on time and in perfect condition. Overall, I’m extremely satisfied with both the products and the exceptional service from start to finish. I highly recommend this store for both great customer service and seamless delivery.

I’ve had some service worked done a few times from Hudson appliance. The technician name is Tony, what a professional an expert In the service field of appliances. I don’t know many companies with service people like this.

I suddenly found myself in need of a dishwasher. After doing some preliminary research, I narrowed my choices down to two models that I was interested in. Both were available at Hudson Appliance. I worked with Patrick, who provided expert, first-hand guidance on which model would be the best fit for me. His perspective as an installer and repair person proved to be extremely valuable. The dishwasher was delivered to my home the next business day! Overall, it was a great experience. I’m glad to have such a valuable resource in Hudson!

I can not say enough good things about Hudson Appliance The whole experience from help choosing our fridge to communication and the delivery were excellent I would definitely recommend them They are my new go to appliance store

Great service! They kept me apprised of the tech's arrival time so I could plan my time. Stryder fixed the problem and I couldn't be happier.

Strider was an answer to prayer!! He was SO encouraging, helpful and pleasant He made my stove work, and in the process saved me about $500!! Thank you, thank you!

I purchased my appliances from Hudson Appliance. At the time they promised that they were committed to customer service and stood by their products. I got to see that in action -- a big shout out and thank you to Bill for arranging to get a needed dishwasher part for me. The dishwasher was just shy of its warranty but just the same Bill took the extra effort to help. Your customer service commitment is really appreciated and exceptional.

Bought a new dishwasher from Hudson Appliance in January 2025. It was a competitive price, in stock and they provided delivery and installation that week. The installation team was easy to work with, on time and did a great job. Recommend.

We purchased a new gas cooking stove and our sales rep was very knowledgeable and gave us options to chose from over and above the model we were interested in and still very affordable. Hudson Appliance also has licensed sub contractors that will bring the appliance and install it making a seamless experience.

Joe helped me purchase a new refrigerator for my son and future daughter in laws home. Everything was easy, fast and smooth.