Frank's Appliance Service

This was once again the reason I will be calling Franks in the future!!

Outstanding service!!

P.S. I made the cake in the new oven this morning. 3 tier red velvet cake. All 3 layers rose perfectly 👌 This oven has more features, and I'm one happy cook!!

This was my first time purchasing appliances from a local business. I’d only ever used big box stores, so I wasn’t sure what to expect. So glad I used Frank’s appliances!! 10/10 recommend. Josh was incredibly helpful and patient with all of my questions. Delivery was SO fast. The day of delivery I heard a noise after the delivery guys left. Frank’s promptly sent someone out to take a look at it. Amazing customer service!

I purchased a Maytag washer and dryer from Frank’s about four years ago. The salesperson encouraged me to buy the “commercial” models and positioned them as the best option in the store. The dryer has been fine, but the washer has been rough on clothing from the start and causes significant pilling on shirts and sweaters even on delicate cycles. Brand new clothes would start pilling after just one wash.

Frank’s sent a technician who replaced the agitator, which improved things somewhat, but the issue continued. I was told this model is generally rough on clothes and not ideal for dress shirts, and that an Electrolux front loader would be gentler on garments. I would have purchased the Electrolux at the time, as price was not an issue for me.

Delivery and service were professional, but the sales recommendation did not match my needs. I would not buy from this location again and would recommend customers who care about fabric care consider other options.

Jeff from Frank’s Appliance was professional, clear, and genuinely kind. He inspected my stove thoroughly and he explained the problem in straightforward terms and, when he discovered there were no replacement parts for my 20+ year old stove, he never pressured me. He was a wealth of information in choosing a new stove. It is clear that the technicians at Franks are well-trained. If you want dependable, transparent service, call Frank’s and ask for Jeff.

I asked for service on a 10 year old gas dryer. Without hesitation Franks was able to schedule a call at my convenience. The service tech did not rush the repair and was able to identify the noise issue. The installation of the new dryer vent was completed quickly and there was no mess left behind. Quick, clean and efficient. Could not ask for anything better!!!

Matt T. arrived promptly to assess the issues we were having with our dual oven. He was prompt and communicative throughout the process. He was able to quickly identify the issue, order the part needed and resolve the issue in a timely manner once the part was received. He also helped with some other troubleshooting questions I had about the oven outside of the issue he came to resolve. We really appreciate the excellent service from Frank’s and will be a returning customer in the future for any of our appliance needs.

We sought repair of our dishwasher from Frank's and could not be more pleased. We scheduled our appointment on line and received a call back very quickly. The service technician Matt did a great job. He was knowledgeable, thorough and very nice. Our dishwasher now works like new!

We purchased a washing machine from Frank's which we are very happy with. When we needed a new refrigerator we also went to Frank's. The salesman and the owner are very knowledgeable and don't sell the "average" products that are in Lowe's and Home Depot. So far so good on the refrigerator! Would recommend going there to anyone who needs an appliance.

We recently purchased a Maytag washer and dryer from Franks and both were delivered 12/1 both delivery men were great. After they left I did three loads of laundry with no problems. On 12/5 I tried to do a few a more loads, I put my white load in and thought that I hit the lock button because I could hear the click click.When I went to take the load out it never actually did anything .I tried hitting the panel button and once again hit the start button ,heard th we click click again and still nothing.I was not happy.I called and was told they would schedule someone to come on Tuesday between 9:30 /12.When no one came by one i called and was told they only are in my area in the afternoon and someone should be there shortly. I was not happy as I had things I could have been doing.My luck changed when Jeff walked in the door. I explained how upset I was over everything. He apologized and went right to work on checking everything out and said everything looks good.He then explained that even though I heard the double click the machine does not actually lock for a little while.He said I just need to hold the button until the red light came on.I asked him if he could stay until I stated a load ofvwash.He said of course.

He also explained how to use each of the settings so this makes it a lot easier for me.I must say Jeff was so calm,which helped me calm down. He was so helpful and understanding and restored my faith with Frank's as we have been faithful customers buying all our appliances when Frank Sr had just started.Jeff also apologized for the miscommunication regarding the time I was told he would be here.Jeff is a type of employee that Frank is lucky to have him representing his company. Lucille and Paul

Zero service from Frank's to fix over the stove lights on a new microwave we bought. Microwave still on warranty, lights didn't work, I opened the compartment to see if bulbs were loose and 1 bulb was broken in its socket. Called for service several times over the next couple of years. Even after the warranty had expired. No appointments made, just excuses and passing on the problem to someone else who conveniently wasn't working that day. Call back next week was a a typical line the staff told me over the phone and in person. Didn't even want to give this place 1 star but I had to in order to make a review.

We have been loyal customers of Frank’s for the past 22 years, and we are back at it again. The employees at Frank’s are extremely knowledgeable as well as super personable. They definitely go the extra mile for their customers.

I would like to express my gratitude for the fantastic service I got from Frank’s appliances. Mark came out here today and replaced the gasket on my washing machine. He was courteous and did a fantastic job. I would highly recommend using him as a service technician.

Thank you guys again

I have used Frank’s several times over the years. Just this year alone I have purchased all new appliances from them for my kitchen due to renovations. Then a month or two later my washer machine was jealous and just went kaput! I tried a big box store and was met with nothing but disappointment and it cancelled my order and returned to Frank’s! I have never been disappointed with any of my purchases from them. The staff is knowledgeable and friendly. The delivery team is excellent as well. Franks will always be my first choice for my appliance needs. Shop Frank’s first, you won’t regret it!

We have forever purchased our appliances from Frank's . The owners and employees are professional, supportive and knowledgeable. We recently needed repair work on our refrigerator (which is still relatively new but outside the warranty). Matt M. the repair tech made several visits to our home . He was timely and professional at each visit and problem solved the issues. Stephan was responsive to the situation and went to bat for us with the distributor. We don’t believe we would get the same results with the big box stores. Shop Local. Shop Frank’s; you won’t be disappointed!

Great working with Frank’s again-this time to replace all kitchen appliances. Stephan listened to what we needed and recommended appliances that fit. Professional, knowledgeable and made the whole process easy. Thanks again!

Bought an oven from Frank's a number of years ago. Called the Thursday before Thanksgiving because it stopped working. They had Matt out the next morning and he got us working again in time to host for the holiday. Their quick turnaround eliminated the stress of having to change plans last minute.

Refridgerator stopped working on a Saturday morning. I called Chris and ordered a new one all over the phone. I wanted the same one we had as its 17 years old and did us well and a certain size for a condo. Chris and his expertise had the order in and schedualed for arrival Tuesday. Franks has all our business from now on.

Having shopped around for a specific washer/dryer combo we finally found what we wanted at "Frank's" Appliances in Milford .Not only did they meet the big box stores in price they also were very accommodating on delivery considering that we had to work around plumbers schedules on a new installation. From the initial dealings with our salesman Chris to the wonderful two young men who delivered and set up our appliance our experience was top notch. I highly recommend them for all your appliance needs.

I recently purchased all new kitchen appliances, along with a new dryer and washer, from Frank’s Appliances in Milford, MA, and I couldn’t be more satisfied. The customer service was exceptional—everyone was friendly and knowledgeable, making the entire process smooth and stress-free. Plus, the prices were very competitive. I highly recommend Frank’s Appliances for anyone in need of new appliances!

The clock and timer stopped working on our less than one year old stove. I called and was lucky enough to get someone out on a Saturday to fix it. They had already ordered the part and fix it immediately. Matthew Timperley was the tech who came out. He was very polite and respectful and fixed the problem in no time. He gave me suggestions for cleaners for the stove top and stainless on our appliances. I give Matthew a 10 out of 10!

Tim came to service our oven 2 days before Thanksgiving. He did a great job quickly finding the problem and made the repair. Thanks Tim for a great job and Frank’s for responding so quickly to save our Thanksgiving.

Spilled sourdough starter on to heating element of oven, flames and thick smoke ensued. Went to Frank’s expecting to purchase a new range and they suggested a service call. Within 1 hour they were here and fixed it up like new. Excellent service and very professional - both service call & at store. We have been a Frank’s customer for years and they do no disappoint!!! THANKS

We have used Franks for 34 years. They never disappoint. We've bought too many appliances to list but their sales and service are outstanding. Yesterday we were delivered a new washer/dryer. Our pantry is not large so tricky to move big items in & out of. Kevin and Shermar were pros! I dubbed them the A team. Even in the rain and mud they never complained and made the whole job look easy.

Jeff Lavoisier came to help fix a part that was broken on my fridge twice and he was very helpful, even helping finishing set it up for me. He was friendly and very nice so I appreciated him going out of his way.

Prompt, personable and professional. Very satisfied with service, Matthew Timperley did an excellent job. This is why we are repeat customers of Frank's and will continue to be.

We had a fantastic experience with Matthew. He came to our home, fixed the issue we were having and made us laugh! He was wonderful to work with.

I can't say enough good things about Franks appliance store. We bought a professional grade range from Franks. Josh our sales person was great, knowledgeable, helpful, friendly. He made the entire process so easy. The delivery people were excellent. It's a heavy piece they got it into our house seamlessly, they were kind and professional. We had an issue with the burners (our fault) one of the owners Tom came out the day we called within an hour and adjusted all the burners for us. I think we all get so used to ordering everything online we forget what great customer service is still available at some businesses. I will never buy another appliance anywhere else other than Franks appliance store. Thank you.

Excellent customer service and great pricing, and the two highly professional gentlemen who delivered our refrigerator during extremely icy weather really left a great impression, thank you guys so much, excellent representatives of business!

Matthew is an excellent technician who very professional and polite. Replaced the part in minutes and explained everything clearly. Very happy with Franks appliance!

Frank's Appliance has always had a great selection to choose from with top quality brands at a competitive, if not lower, price. Whether it's a call over the phone directly with them or an in person visit, they are always polite, knowledgeable, respectful of home and fix the problem. Bought another appliance from them this month and although there was one issue with the dryer they came out next day to resolve it after a simple phone call. You can trust Frank's Appliance.

Matthew Timperley provided the service with confidence and friendliness. He arrived within the scheduled time and completed the service promptly and neatly. Thank you Mathew

Franks service is great. Have used them twice. Came within time window. Solved problem quickly Both repair men were friendly & knowledgeable - answered any questions concisely & simply. Great job. Great service - Thank you. Jeff & Mark.

The delivery team was wonderful. They notified me of their time of arrival and arrived within 5 minutes of promised time. My range was unpacked in the truck and brought to my house. They checked all burners and the oven worked as well as ran a bake cycle to burn off the residue on my new oven. I couldn't have asked for a more efficient delivery

The customer service we have received from Frank's Appliance and Tom Brophy, the owner and his team has been totally amazing. We purchased an Electrolux front loading washer from them about a year ago. We just started having extreme shaking problems through the tumbling cycle. We called Frank's and they came out 3 times to help us resolve the problem. Tom came out the 3rd time and demonstrated that it was not the washer but the tight area where the washer was located in between a cupboard area. He was determined to help us fix the issue and called in more technicians to help him. They successfully repositioned the washer and the shaking stopped. Tom wanted to fix the problem before the warranty period was over. Tom and his team were absolutely amazing! We have also purchased a new oven and refrigerator from them. They stand behind their products 100%. I would recommend Frank's Appliance in Milford to anyone who is looking. You will be blown away!

First issue..... I asked specifically to have my appliance delivered through front door not side but their delivery guys decided to go through the side door even after I asked them but to and they even looked at the side entrance and said "we'll just go through the side door and just watch out for the loose rocks" which in turn the guy in front stepped on the loose rock and fell resulting in a dented door. If they had gone though the front door they would not have tripped and dented my door. After contacting our salesman we were told to wait and to NOT answer the manufacturers as they were going to deal with them directly. Fast forward 3 months later and still waiting for the door they dented and after I finally got in touch with them the woman talking on the phone hung up on me when I asked to talk to the supervisor since she couldn't resolve my issue. After calling numerous times they finally answered and I was able to speak with the owner Stephan who informed me he was going to get in touch with the manufacturer but not to expect a call until the following Monday or Tuesday. It's been over a week since speaking with the owner, Stephan, and when I tried to contact them the phone kept going to voicemail even though they were open. So after about 15 minutes of calling someone answered the phone and hung up. This happened 3 more times with me calling and hanging up each time it went to voicemail which was about 20 minutes until someone FINALLY answered the phone and I was told that Stephan was not going to be back until the following Wednesday. So in short, they didn't follow my directions which resulted in them damaging my appliance, I waited 3 months and avoided many calls from the manufacturer but did but answer as I was instructed by their salesman Chris not to as he was dealing with it, I was rudely hung up on and my calls were blatantly ignored and allowed to go straight to voicemail and I was directly lied to by Stephan, who assured me he was the owner, after I waited over a week for his phone call only to find out not only didn't he call me back but now I'm supposed to wait for him to get back in touch with me within the next 3 days since he wasn't going to be in. I recommend doing business with anyone else other than this company. I wish I could give zero stars.

The best around!!! If you are looking for quality products, excellent customer service and a place that really stands behind their products, this is where you need to go!!! We have bought many appliances from them and never have any issues. A few weeks ago we broke our bottom of the fridge (our fault) and Tom was beyond helpful in replacing the part we needed! We are so grateful to have such an amazing appliance store in our area. The whole team over there rocks!!!

Five stars for Chris. When I went in for my new dishwasher he had all the answer I needed. He also gave me background information on the entire store and how they operate which was good to hear. I actually need a new washer and dryer so I will be coming back next month for that.

Shop Local everyone. Believe me, these places aren't going to make you buy anything under the sun that you actually don't need. They would rather you go with what you have and return if you absolutely need something new which makes more sense than returning for refunds after buying unnecessary things!

Thank you Chris! Leny

About a year ago, I needed a water valve replaced in my fridge after it burst. Franks came out and serviced the valve, but then my water and ice were no longer working. Instead of helping me get the job done, I was told it was “probably a filter issue” and that if I wanted them to get the water working, it would be an additional visit (so another 135) to come out and take a look.

I finally had it looked at recently by another place and it turns out when the valve was replaced, a piece of plastic tubing broke off and was blocking the inlet of water. So it was their fault in the end.

Super disappointed by how dismissed my concern was, I would not recommend their service. Central Appliance in Worcester fixed it for me and said they’d come out as many times as they needed to fix. You can get better elsewhere!

Stephan was very helpful and patiently answered my questions about a new electric range and then ordered it when I was ready. The delivery people were excellent. Very pleased with Frank's Appliance and with my new range!

Ordered a washing machine over the phone with Chris. He was so efficient and nice. Better than the Internet. He shared his opinions and was helpful. I love the machine and when I need my next appliance I am definitely going back.

I needed a new washing machine. I checked several reviews and went with them in hand to Franks in Milford, I chose Franks as I have used their excellent home service for years. I purchased a refrigerator 2 years ago and the sales and delivery were great too. Joshua the sales person helped to narrow down my search cautioned me against LG brand as their service is poor and limited life of products. I ended up with an Electrolux front loader washer this one was one i had found great reviews on. I have a specific issue with the height of the drain as it was 9 feet that the washer had to pump up. Joshua explained that only a front loader would be able to pump the water out to that height. Machine was delivered 2 days later by DJ and Travis who were able to navigate a narrow door frame into the cellar by removing the cellar door. They also set up washing machine and existing dryer with doors opening so there was no walking around an open door between them to transfer laundry. They were professional and knowledgeable and unboxed left the area clean and removed previous 20 year old GE Duet front loaded washing machine. LOVE Franks Appliance

Always a pleasure to deal with Stephan at Frank's Appliance. Pleasant and very knowledgeable. Keep up the good work!

Frank's promptly came out to service our washer we purchased somewhere else. Unfortunately the repair wasn't worth the cost of the unit. Stephan gave us some great advice and we purchased a new washer and dryer from them which they delivered early the next day. Can't say enough about the service.

We have purchased multiple appliances over the years from Frank's and have never been disappointed. Our latest was no exception--from the excellent recommendation for the dishwasher based on our needs to the professional delivery, all the way to the plumber who installed for us, the entire process was perfect and we could not have asked for anything more. Thank you, team for the quick response and the great experience!

I called this morning to try and schedule my dryer to be fixed—it wasn’t drying. They had a cancellation and came out only a few hours later. I highly recommend Jeff, the technician who came to my house. He was so polite and got along really well with my dogs. He knew exactly what was wrong after diagnostic testing (fried heating element), changed it out and now it works perfectly like the day I bought it. He also vacuumed the housing area (who knew it could get that gross!) I was very happy with my experience!

Stephen was a huge help with my purchase! Knew we wanted a speed queen washer. Explained and gave me options in minutes! Great customer service!

Frank's Appliance came through once again. My washer went on me. They helped me decide on new washer and dryer and installed within days. They are so knowledgeable. Did same for me in 10/23 when big box store totally messed up order for wall oven, stove top and refrigerator. They corrected all the wrong measurements. Wouldn't go anywhere else.

Just had an appointment for my fridge to be looked at and am very happy with the service. Frank was very nice and easy to talk with and very honest about our fridge probably not being worth fixing because of its age, make, and the expense involved. I appreciate the honesty. He was very quick and arrived right on time and was to the point. Highly recommend their repair services.

Just purchased a washer from Franks Appliance couldn’t be happier with the process. Great experience I will be purchasing all my appliances from Franks going forward.

Good selection. I like giving the local guy the business vs big box. Easy to work the sales person. Good price Very positive experience

We have been a customer of Frank's Appliance for a long time. Recently, we needed a new washer and drier, and we were attended by Stephan who was very informative. Without pressure answered all our questions, helping us decide on a set of Electrlux Front load machines. The delivery instalation crew were true professionals. We are happy with Frak's Appliance services and would recommend them.

I have used Frank's Appliance for many years. I have bought a washer and dryer, garbage disposal, dishwasher, microwave, gas range and refrigerator from Frank's. I have worked with Stephan several times. Stephan's professionalism, knowledge and responsiveness has been unparalleled. I appreciate that and that is why I have come back to Frank's when I needed to repair or replace an appliance. I am a happy repeat customer. I can not say enough about the positive experiences I have had over the years. Thank you.

The team at Frank's Appliance always go above and beyond to make sure your experience is seamless. As soon as their tech confirmed the issue with our dishwasher, we decided to purchase a new one. Before the tech left, I already received a call from Stephan letting me know they had a dishwasher available and were holding it for me. I didn't even have to go to the store to order as they always make it very easy. Our kitchen is almost complete with all new appliances. THANK YOU to the enter team at Frank's Appliance

As always Frank's Appliance was very helpful when I stopped in to check out a washer and dryer set. They made the process simple and pleasant. I purchased a quality washer dryer set for a GREAT price and was in and out in 30 minutes!! Thank you Frank's!!

We couldn’t be more pleased with the level of attention we received from Frank’s Appliance. From sales (Stephan) to installation to service, Frank’s provided more than was expected. We went from needing to replace three appliances (washer, dryer, and dishwasher) to all three purchased, delivered, and installed in 24 hours! -truly amazing as other retailers were quoting at least a week! We definitely made the right choice using our locally owned and operated Frank’s Appliance!

First time to Franks Appliance as I had heard good things about them. My wife and I bought all new highend Bosch, Asko, and Thermador appliances. After we left the store I noticed the fridge we had discussed was never added to the invoice so I had to call them to add the fridge so it would arrive with the other appliances. Day one of delivery the fridge door is dented, they took the old microwave they were suppose to leave, and after having the dishwasher installed we were missing certain features that we were sold on only to find we were given the wrong and cheaper machine. If we hadn’t raised we would have been stuck with the wrong unit. Now the dishwasher has to be removed and replaced after paying to have it installed and I have to wait on a new fridge door. I was always told not to buy appliances from big box stores for a better experience?! If I have to deal with this level of problems I’ll buy from the box stores and save some money!

We’ve purchased several appliances from Franks over the years and have always had a great experience. Our last purchase was a refrigerator. The refrigerator was a little over a year and started having some major issues, one was needing a brand-new condenser fan! As it turns out the manufacture couldn’t obtain a new fan. Franks Appliance worked with us in conjunction with the manufacturer and went above and beyond by replacing the entire refrigerator with a brand new one. This is why we have and will continue to purchase from Franks Appliance. We would NEVER have received this type of personalized customer service had we purchased from a big box store.

From the first phone call to the delivery, Frank’s staff were helpful, kind, professional. I hope I don’t have to buy any other appliances for a long time, but if I do- it will be from Frank’s.

Great company to work with. The technician who first came out was prompt, thorough, and efficient. Able to arrange delivery quickly and received help with figuring out rebate. Will definitely purchase next appliance(s) from Frank's.

We've been using Frank's for years for service on our appliances and we've purchased a grill and our laundry machines from them. They were so helpful with deciding which machines to purchase and everyone who has been to our house has been nice and offered up helpful tips. I definitely recommend Frank's whenever some asks who to call.