eVacuumStore

I have a 40+ year old Electrolux vacuum. A plastic connector finally broke. We tried, unsuccessfully to repair it. Then I searched for parts, not really expecting any success. I found eVacuumStore through Google! Vin was wonderful. He knew just which part I needed, and he shipped it to me in less than a week (over Christmas holidays!) I fit perfectly, and the good ole Electrolux is back in action. I would send a photo if I knew how!!!

I ordered items one evening then received a call from my brother who stated he had already bought supplies for mom’s system so I immediately texted the vacuum company twice that same day that I ordered them. Next day I emailed them again and still no response so I called them and they said they would cancel. And later that day they called and said they were not going to cancel although they said that it was not shipped. Anyway they went ahead and shipped it so I had to send it back! Bad for business so they lost a customer sadly.

The part electrolux part works as intended. The one drawback is that it arrived with no instructions, and is actually pretty difficult to install. Fortunately my husband is very handy, and there are fairly good you tube vids available to get him through it. Nonetheless it took him several hours. Still, much cheaper to buy this part than a whole new powerhead

They have a good inventory and ordering is easy. I hesitate to tell anyone to pay the ridiculous amount of $14.95 for "expedited shipping" like I did. I can only assume that means they will pack it quicker, but they still send it by USPS instead of one of the quicker carriers. My "expedited" part took 9 days to arrive.

If I could rate this company a 0 I would. The ad on Google said I would receive my part by February 5 regular shipping. I paid for expedited shipping and still received it on the 5th. I contacted customer service multiple times and got no response even tho it was confirmed my message was received. I would have ordered this on Amazon and paid less and got it sooner but i wanted to support a smaller business. I will not use them again!!!

Found this store on Google. After searching for the correct filters to fit my older Shark vacuum I finally found them here. Fair pricing and delivery.

Service from this store was good - product was easy to order and arrived quickly.

But the replacement cup we bought didn't fit my machine (even though we checked model numbers) - the notches just didn't line up, so the cup couldn't be attached to the brush. Since shipping was as much as the cost of the product ($7/each), we decided to not return it for a refund. Fortunately we eventually found the original piece we thought we'd lost.

I ordered a part for my Bissell floor steamer. The cap on the tank split open on my first use. I contacted eVacuum immediately and they said they would send a new cap. That was 13 days ago with no further communications. I reached out to them for an update and have heard nothing. Disappointed

Ordered a new handle for a Bissell steam mop via their Shop ecommerce platform and my credit card was charged. After 2 weeks I called to check status and wasn’t able to get a real person on the phone. Emailing support I was informed that part was back ordered. Merchants cannot change a credit card until a product is actually available - they can only pre-auth a card. The part finally came nearly a month after initial order.

I have a bissell pet vacuum and it’s been wonderful for years. A part on the main debris collection drum broke - and I could only find used ones available online… until I found this store. They had a brand new one with the filter - reasonably priced and shipped to me in less than a week! This is extending the life of my vacuum! Thank you!

Very easy to find what i needed for best prices. I needed a part that costed on amazon 14 dollars. on eVacuum it was 4.99, plus another 4.99 for shipping. 35 percent cheaper!

Excellent customer service. I believe the person I talked was Jen. Jen was very helpful in helping me select a replacement system for my worn out Nutone. I am more than pleased with the VacuMaid central vac unit that I received. It was very easy to remove the Nutone and replace it with th VacuMaid.

Exceeded my expectations! I wasn't able to find the hose assembly for my Miele vacuum locally. eVacuumStore made it easy to find and identify the part I needed, it arrived in a couple days, and now my vacuum is fully functional.

I needed a part for a built in Vacuum access point under a cabinet. Look on line found these guys and compared the part to the catalog. Found one order it (very fast delivery) and it fit perfectly and I got to make the widow of a World War 2 bomber Pilot very happy!

OMG! Terrific price and outstanding customer service! I ordered a part for my discontinued stick vac and it was shipped quickly and I couldn't be happier. Thanks eVacuumStore!

The springs for my vacuum were great.The new cover for my vacuum,did not fit like the old one.The screws did not go in all the way,they did with old cover.Was not happy about this.The cover that came with this vacuum did fit a lot better,than replacement? Might have to cut down the screws, a little bit.

Filter was exact replacement for existing one. Works well, and was competitively priced. Delivery was timely.

My Miele vacuum bags arrived in a heavily damaged box. The box was crumpled and sliced almost in half. I immediately contacted Support and left a message citing hope that the bags themselves were not sliced or damaged. I did not hear back from evacuums regarding the issue. I have ordered with no problems in the past. This incident will likely deter future purchases as I value customer service. Thank you for the opportunity to share my experience.

For anyone considering making a large purchase from evacuumstore, I would not recommend using them as they do not stand behind their product and do not value repeat customers.

I very rarely leave companies poor reviews because I believe there can always be extenuating circumstances that may lead to poor service at times, but after several communications I see a trend with evacuumstore that should be posted for potential customers to know what type of company this is. I first became a customer back in 2020 when purchasing a new central vacuum system for my home. The interaction I had with the salesperson (older gentleman) was very positive and he was a huge help in guiding me through such a large investment of almost $2000. Now, five years later, I needed some replacement parts due to wear and tear so I called evacuumstore to help again. I spoke with Josh (a younger sounding gentleman) and he seemed to be irritated by my technical questions on parts I should order, nonetheless I figured out what I needed to order and made the $500 purchase of a new vacuum head and hose kit. I have used these new replacement parts for 105 days (about 12 times) and the hose began to unravel under normal use in the same environment as the original that lasted 5 years. I immediately called evacuumstore hoping for excellent customer service and Josh answered my call again. I explained the situation and he quickly said all I have to do is email pictures of the defective hose to their support email and the warehouse will send out a replacement. I immediately did so and received a response with claim number. After several days I received no follow up so I responded to the claim number asking what the status was. I received a response the following day saying sorry there was only a 90 day warranty. Okay I get it, companies have to draw a line somewhere, but in my experience most reputable retailers would find some margin in a case such as this. So I called to ask for such margin and Josh answered again and passed me off to Jen very quickly without even saying please hold or I’m transferring you to so and so or anything. Well, Jen did not answer so I left a vm and she never returned my call. On my final attempt I called evacuumstore again and Josh answered. I asked for warranty support, he asked for claim number so I told him and he said nothing could be done outside of warranty. I asked for some margin since I had been a good returning customer spending over $2000 with them and asked if I could speak with management about the matter. He informed me that he was the highest authority that would speak with me and he wouldn’t do anything to make it right.

We received the new brush roll and placed it into the vacuum. It fits and spins easily. There was no live-in maid included in the box so I have to continue vacuuming on my own.

I am a senior citizen receiving SSI and Medicare benefits, and I must carefully manage all of my expenses. I am submitting this complaint regarding the unacceptable service I experienced with eVacuumStore.

eVacuumStore shipped an incorrect brushroll. I provided the company with detailed information and a photo clearly showing that my required brushroll is 13 inches, while the item they sent was 15 inches and therefore incompatible with my vacuum. Despite this clear evidence, eVacuumStore refused to correct the issue by sending the proper 13-inch replacement.

I also requested a prepaid return shipping label so I could return the incorrect product and receive a refund. This request was denied as well.

Overall, this has been a highly unsatisfactory and unprofessional customer service experience. I am requesting that eVacuumStore resolve this matter promptly by providing the correct product or issuing a full refund along with prepaid return shipping.

Easy way to replace some long-broken Electrolux accessories. A quick phone call confirmed the power nozzle would fit my old canister vac, and everything arrived in a timely manner. So pleased!

For all of us who still treasure our old reliable Electrolux vacuum cleaners which never seem to give up no matter the task, this online outlet is a great resource with good descriptions of products, so we get the right part. Actually, the hose which originally came with my machine was not damaged, but a coat hanger got lost in the hose when I was cleaning out a clog. I was relieved to find a replacement hose for my mother's Electrolux handed down to me which is still going strong. Thank you.

The belt item received had the correct number printed on it, but was considerably wider than the original and the one that broke before I reordred. Installed both, which instantly shredded. Over $20 wasted because the OEM product was not available.

I was sent the wrong brush assembly and I can't seem to get their attention enough to email a solution to my problem. First time user and didn't get the results I was expecting. I sent the model and serial numbers of the Hoover and I have the original manual that came with it. I sent you the Hoover part# and I got the wrong part. Send the right one and I might change my review or maybe contact me, that would be nice.

Great company that ships fast - ordered new floor attachment on Tuesday and it arrived on Friday. Highly recommend.

ordered belts and replacement brushes for a 16" sanitaire vacuum. tho I chose the correct part number for the brushes, they sent the wrong ones. I had to pay over $7 to ship the correct ones back. I'd hoped they would have credited the return shipping since it was their error, but they did not. Will never buy from them again.

I was in search of a replacement cap for my Hoover carpet cleaner. evacuum had exactly the part I needed for an excellent price. Shipping was fast. Will use again if I need something

I needed a part that I couldn't find for a good price anywhere else. Not only did they have it in stock, it's for a very good value too. Shipping was fast. I was so glad I bought from them. Now that I know they exist, I'll definitely look here first for my vacuum needs!

eVacuum store is a great store. My issue is with the bags for my Sebo. They used to be brown paper bags. They were great! Now they are a different material and breathable. I hate them! I can't state that strongly enough. Get back to SEBO and have them reintroduce the brown paper bags. They didn't breathe so the fine dust remained in the bag and didn't cause me to have to buy a new filter every 3 or 4 months.

I’m pleased eVacuumStore offers the Miele brand of bags for my vacuum. They (the company and the bags) are reliable. I always get the product I order in a timely fashion.

It took about a week to get the part I ordered as it was out of stock. Once I received and installed the part the vacuum works like new.

Product arrived on time. It did not work wrong size . My mistake. I returned it for a refund, It arrived at your location on Monday 12/8/25. No refund has showed up as 12/14/21

Called about status of shipment - agent was wonderful! Product was delivered and it is perfect! Thanks - Matt

The part itself is fine. But It was the wrong side. I called before ordering and customer service told me the "right" side was the one on the right standing behind the machine while operating it. So that's what I ordered. But the screw is the left one [the normally threaded screw]. Luckily, I needed the plate, not the screw. So, 4 stars for the product being fine, one ding for giving me the wrong information. [Or for someone putting the wrong screw in the package!]

Everything I ordered arrived in good condition. Glad I could find the parts, so I can get my vacuum cleaner to last long enough to be my last one!

It doesn't fit my steam shot. There is nothing inside the attachment that will attach to the machine. I have written back and forth with someone but nothing has been done. I would like to return it or exchange it for one that does attach.

The order met all expectation. Description of item on site was accurate and easy to understand.

SHIPPED TO THE WRONG ADDRESS. I REALIZED SECONDS AFTER I PUT THE ORDER IN A SENT A MESSAGE TO YOUR "CUSTOMER SERVICE DEPT BUT IT WAS IGNORED. I WILL NOT ORDER AGAIN

I needed a part for my Miele vacuum cleaner. Found it easily here, they sent it fast, the part was in new condition and fit. I did have to look up a few videos on how to install it, but it fits and works as intended.

The Miele Classic C1 Turbo Team Canister vacuum has performed very well on our tile and carpet floors. It has replaced a 35 year-old upright vacuum and a small canister vacuum. The new vacuum is light-weight and moves across the floor easily, making vacuuming much easier. Ordering, and shipment by the eVacuumStore was straight forward and efficient.

eVacuumStore is always my first choice for products, parts and accessories, I'm usually always able to find exactly what I need - the customer service is always prompt, professional and top-notch, they go out of their way to make sure you are happy and satisfied with your purchases!

Got the exact item I was looking for and the pricing was perfect! Everything came on time and packaged well.

Good luck getting your product. I ordered a cap for a scrubber three weeks ago. Still nothing called was told It would be here on September 13. Well guess what is September 13 no cap

I it took 7 days to receive my order. Not great but who knows with USPS. It would have been nice to get a shipping notification though. But I got what I ordered in a reasonable time. I have no complaints.

Probably the worst experience I've had dealing with an online retailer. I ordered a part in early August. After numerous inquires, they finally sent a part in late September and it was the wrong one. After several emails and phone calls they explained that I was mistaken even though the part that they sent didn't fit. I finally ordered from another supplier of vacuum parts and had the correct part within 4 days. I've asked for a refund and haven't received a response.

This vacuum brush was exactly what I was looking for! It is good quality and gets the job done quickly. I bought it for my older, canister Electrolux!

I have an older Kenmore vacuum canister type. It had been setting for awhile when I thought I'd plug it in to see if was in working order. I had removed its bag when I put it away. As we all know Sears is no longer in business so I started looking. Thank you "eVacuumStore"

We have a 22 year old Hoover upright vacuum that we needed several parts & we were able to get them & everything worked out great. When I called the customer service representative helped me to make sure that I ordered the correct parts.

The service was great, as usual. Vac bags were exactly what we were after. Haven't touched the replacement motor yet, too busy with remodeling.

Item was as described and functions as designed. Delivery was quick. I would use this seller again.

Great customer service for a hard part to find-thank you! The part arrived within a short time too.

The handle arrived in good shape and I was able to replace the old broken handle with the new one in less than 30 minutes. My kudos to e-vacuum store for still having the parts.

Horrible experience. Placed an order on 1/1/26 and still has not shipped 9 days later. Sent email to customer service and no response.

Very pleased with replacement part I received. Shipping was prompt and item was packaged to prevent damage during shipping.

Had a hose that made a loud whistle when it ran. Found the perfect and correct replacement hose on this site. Fast shipping.