ACTON VACUUM & APPLIANCE

I would highly recommend Acton Vacuum & Appliance! I went there twice before making my final purchase, speaking to Jeff and Ray, who were both super knowledgeable about the entire Miele product line. On the second day, Ray helped me figure out which model best fit my needs/budget, and he was able to offer me a package deal worth $175 in savings -- this is something neither the Miele online store nor Amazon can offer you. I tried to research the Miele products online, but the information you can find on the internet is nothing like coming into the store, demoing the vacuums, and asking these guys your questions (including insights on maintenance/operation). So glad I came here!

Guy I dealt with was very arrogant upon entering the store! When he saw the Dyson vacuum I brought in for service- he said “oh that is at least 20 years old”!!!! Yes it is I replied!!!! He couldn’t guarantee that the plastic wouldn’t crack and he wouldn’t be held responsible for this. “but I’ve told you and I can’t promise anything”! Wouldn’t step foot in this guy’s store again! Oh the entitled people we have to interact with in our communities is pathetic!

In response to your response- it wasn’t that I was upset about you disclosing the fact that it “may crack” it WAS YOUR POMPAS, ARROGANT attitude toward me! You are No better than any of us and you should know that people don’t like to be treated poorly! Do BETTER!

Over the years Ray has always been great to go to for all my vacuum needs. I’ve purchased vacuums and had my vacuum serviced here, it’s always been a great experience. Ray recently helped me pick out the Riccar R65 stick vacuum for my son and he absolutely loves it. I am a customer for life and I would recommend Acton Vacuum to anyone.

I don’t like writing negative reviews, but I feel this business could greatly improve. The woman I spoke to on the phone seemed rude and short. I explained that I had an issue with my vacuum, but before I could even finish, she told me to bring it in and stated they charge $79.95 for a diagnosis. I asked if they could service an older power nozzle and whether they handled that type of repair, but I received a similar response. I decided to take my business elsewhere in Framingham, where I received a free diagnosis and had the brush roll replaced for $29. Now it’s like new.

I recently went to this store for a part on a vacuum that I didn't purchase there as we are knew to the area. He (the owner) didn't have the part, so he was able to make one; quickly and affordable. When our vacuum dies; we're buying from them. Buy local.

Raymond is a pleasant and knowledgeable vacuum store owner who gives customers all the time they need to inquire about a vacuum purchase. He knows his products well and will recommend the right product for your needs. I highly recommend supporting Acton Vacuum for your appliance needs.

I had a great experience purchasing from Acton Vacuum & Appliance. I went in looking for a new canister vacuum and learned a lot about the different models. Ray was very knowledgeable and did not give me a sales pitch. The prices were comparable to (if not lower) than the online prices. I prefer to buy local. Plus I received a 5 year warranty on the vacuum.

Great service! Best vacuum store

Jeff was incredibly knowledgeable about vacuums on the market and the differences between models within each brand. I'm happy I got the inside scoop - I ended up getting a different model than I had originally had in mind when I learned more about each machine in the store. Their prices are competitive to what I previously saw online, but got to shop locally! Win-win. Very happy with my purchase! THANK YOU!

I am a new customer and am really pleased both with my purchase and also the service. Ray was very helpful on the phone, answered my questions, and guided me in my purchase... and my vacuum cleaner is amazing. It was a better price than I could have gotten on line and I appreciated being able to do a curbside pickup in these crazy pandemic days (he even offered to deliver it to my house, but I declined). Kudos!!

Very friendly staff and I always want to support a local business, but be careful when getting your vacuum serviced here. I dropped by vacuum off and was told it would be no more than $170 to clean it. I paid a $70 deposit, received a call about 4 days later that it was ready. When I picked it up I was told the total to clean the vacuum was $260. No one called me before the work was done to explain why the cost would be an additional $90. I find it frustrating that no one called before doing the work. I was told a manager would reach out to me today since no managers were availbe when I picked the vacuum up a few days ago, but so far no one has called.

Very good service from an expert, with a good selection of vacuums. Thank you!

Bought our first ever Miele vacuum at Acton Vacuum & Appliance! We love it! We enjoyed working with Ray... he was extremely patient and knowledgeable and followed strict Covid safety rules in the shop. Thrilled with our new purchase! Thank you, Ray! A great local shop!!

Ray knows vacuums so he gives good advice about which vacuum is best for your situation.

I have an obsolete vacuum cleaner and I had a hard time finding bags for it. Ray spent a lot of time calling around to see if anyone made those bags anymore and finally we discovered nobody did. Rather than try to sell me a new vacuum cleaner he figured out a way I could use a bag made for another machine and make it work on mine. Very grateful. Highly recommend.

The salesperson was very friendly and knowledgeable. They had the Miele vacuum I wanted in stock (surprisingly, as it was sold out online), and the price was better than I’d have paid through Amazon. Plus I know I can stop in whenever I need for bags, filters, and maintenance.

I have gotten my very old sewing machine serviced here several times and they did an excellent job. This last time I went to get my machine repaired during the covid pandemic and they went out of their way to make me feel comfortable and adjust store hours for all the sewers whose machines needed repairs due to making so many masks. Unfortunately my machine could not be repaired as the parts were no longer made and I bought a new machine from Ray. He was really helpful and knowledgeable giving me a good price. As I drove away he even ran after me in the parking lot as I had left a small item behind. I would highly recommend the store. Great service

I bought a new Sebo vacuum cleaner for my store and Ray made sure I picked the right one. He helped me assemble and explained everything in detail. I got a Miele vacuum cleaner here for my home years ago and am very happy with it as well. Such great customer service and quality products! I highly recommend this place.

We were having new, New Zealand wool carpet installed and I wanted the best vacuum for the carpet. I could have bought online but decided to ask locally and am so glad I did. The Miele package that I purchased was not available online, had extra tools, and I would not have purchased the power head I did without the owner's expert advice. After a couple of months it was time to clean the head but I reassembled it incorrectly. The belt had slipped from a gear that was hidden inside the device, not readily available to the untrained eye. I brought the head in, the owner recognized the problem immediately, showed me how to fix it, and at no charge. Buy locally and get the benefit of expertise you would never have access to if you bought online.

I'm sorry to write a negative review because the gentleman I dealt with was nice enough. But when I called he awkwardly refused to give me any basic tips to ensure my issue (lack of suction) was not something silly, like cleaning the filter bag for instance (I had to find that tip online). I paid $200 for him to come out and within a few minutes he said I need a new $1800 main unit. I asked him how he knew the issue was not a blockage or disconnected pipe in the walls, and he said "35 years of experience". Ok, fair enough. So I was about to bite the bullet when I decided to poke around. It turned out, right at the wall next to the unit, the piping had become dislodged, and an inner connecting pipe was totally disconnected. It was all within view and only a few inches inside the wall. He had already pulled the pipe out of the wall, so either he didn't look carefully, or thought I would buy the new unit without looking. So in 30 seconds I saved myself $1800. But he took my $200 for 40 mins of driving and 10 mins on-site. The whole thing left a very bad taste in my mouth - this is not the way to conduct business. If you charge $200, it's reasonable to expect a thorough evaluation of the problem.

We just had Ray come to our house and replace all (and there were a lot!) of central vacuum outlets in addition to providing two completely new hoses and accessories. The installation turned out not to be so simple, requiring customization of many of the outlets and custom painting/color matching of several of them. They came out fantastically! Thank you Ray!!

This is actually Heidi Fava writing this thru my husband's account. I am so thrilled to have discovered Acton Vacuum and Appliance.

I have not been happy with my last five vacuums and really needed some direction.

It was so nice to have a Friendly and helpful local specialist like Ray to guide me to the best one for my house. I was even able to try out the vacuum right in the store.

The store itself is also very clean, organized and has lots of parking at a convenient location.

I love my new vacuum and will definitely recommend others to this location.

Very friendly and knowledgeable service. Taking COVID precautions very seriously. Over all it was easy to shop here and the owner helped me choose the right vacuum. Prices were the same as online and they have many floor models to try, which you won't get shopping online or at a big box store. Support a small local business, and get great service!

They have a good stock but the employee/owner I saw was rude. I walked in hoping to get a demo of a product before I bought it, potentially online, and he refused to demo the product in fear I would buy it elsewhere. I'd expect that as an authorized dealer of Miele products they'd be more happy to demo a product regardless of whether I purchase it or not. Not great salesmen. He also became very short with me, not caring to answer any of my questions.

I have been a client of Acton Vacuum for over 5 years and they have provided me best service and the best vacuum that money can buy. They have the best price they can even beat Amazon prices and offer exceptional services. I have and will refer them to all my friends and family. Give them a call and they can help too.

I have never had a person be as aggressively rude and condescending to me in my entire life as the owner was when I went into the store today. I brought in the tube of the vacuum I had bought at the store for a simple jam fix. The man refused to believe that I had bought the vacuum there because he could not find my phone number in the system. Although he did fix the jam, he threw the tube down on the table at me and said “I fixed it for you, but you did not buy it here honey.” Returning home, I confirmed my phone number is on the receipt. Very disappointed by the experience.

Ray repaired my Miele vacuum and gave me a loaner vacuum. This was very helpful. He corrected my misimpression that buying inexpensive off-brand filters and dust bags was an acceptable practice. I've changed my ways and will now buy Miele vacuums only. I plan to return to buy a vacuum as a gift for one of our sons, and to treat myself to a new iron. Terrific to have such a reliable and knowledgeable supplier nearby.

We have been clients of Acton Vacuum for about 20 years. Their product lines are best in class. Customer service is exceptional! Repairs are completed very quickly. All around great shop.

Owner is very knowledgeable. He showed me a variety of options for the vacuum I was purchasing and gave me insider tips. Plus, true to the website advertising, he held true to the price matching guarantee. He even helped me bring the vacuum to my car.

This one is a bit complicated.

I brought our vacuum in to be fixed. Turned out that it was going to cost about $200 to do the repairs, and right around then vacuums went on sale, so we wound up buying a new one. I had intended to go in and get our broken vacuum back and just keep it as a spare that we might eventually fix, but had forgotten for a few weeks due to the various holiday craziness.

During this time I got a call from someone other than the owner who worked at the store. He wanted to share with me his advice on whether or not to fix the vacuum. He did. I told him I would think about it and call him back (as I was considering having them fix it anyway so we would have a spare).

I then got a call a couple weeks later from the owner saying that the vacuum was fixed. I explained I did not authorize the repair and he said that I had. He told me that the other person had spoken to me and I said to fix it. I told him this was clearly complicated and I was with a friend so I would call him back.

I called a couple days later and he again insisted that I had authorized the repair. I said I had not, but he persisted in this. I said I was not looking to spend $200 on repairing the vacuum but I understood that he had fixed it and so I wanted to come up with something that was fair. There was a lot of back and forth but he was essentially unwilling to yield in any way. He also continued to insist I authorized the repair. My wife, btw, was sitting next to me during the conversation with "the other guy", and she confirmed I never said anything even like that.

I told him, fine... remove the parts and I'll come pickup the vacuum. He refused. I told him he would have to buy the vacuum from me then. He refused. Basically anything I came up with, he refused. Upon finally threatening to call the better business bureau, he opted to give me the vacuum for the cost of the parts and write off the labor.

When I arrived at the store he continued to be pretty obstinate. "I don't know why you're not happy... you got the labor for free", etc. I told him that I worked retail for some 15 years and never once have I called one of my customers a liar.

The whole experience was wildly unprofessional and unfair, and ridiculous since it was their error and they were essentially totally unwilling to be accountable for it on any level until I finally threatened to bring in another party. In this day and age, where service is king, I find this pretty baffling. I won't ever EVER shop or look for service there again.

[UPDATE] So I see Acton Vacuum has responded to my review to ONCE AGAIN state that we authorized the repair. And has asserted that my wife called, which tips me off that something seriously went wrong because my wife makes me call ALL vendors and stores. Anything like this. She just doesn't like interacting with folks over the phone.

Were I in this situation on the other end, I can think of a variety of ways I would have approached this... including, most likely, "Wow, we're so sorry. We'll pull the parts out and give you back your vacuum." I mean, yes, sure, you lose a bit of labor, and that is a real cost, but it seems way less of a cost than the impact of upsetting a customer supporting (or trying to support) a local business. I don't know. When I worked retail it was always "the customer is always right"... to a degree, anyway. Always have them leave with a smile, certainly... work something out. Didn't happen in this case. This was literally one of the worst customer service experiences I've had in my life.

It is what it is. Clearly something wrong happened. I wound up paying for a repair I had not planned for, which is very frustrating. This response by them to my review is not what I'd call a great example of customer service either, but I understand the situation they are in.

Love shopping at Acton Vacuum! Raymond and Jeff are like clik 'n clak, so knowledgeable and fun! And the products are top notch. You can't get this value and service on Amazon or anywhere else. Thanks guys!!

Great service! No pressure sales. Ray was great!

Ray was very helpful in the selection of our new Miele vacuum. Great experience !!! Happy to buy local , Thanks Ray !!!!

Acton Vacuum has several times repaired an electrolux vacuum quickly and professionally. They explain exactly what needs to be done and why. I highly recommend them.

Purchased a Miele from them and couldn’t be happier. Friendly and knowledgeable customer service. Great to support the local business.

I brought my canister vacuum there for a repair on the lever of top compartment that opened and they were extremely helpful and fixed my problem within 5 minutes! Great service and very helpful!!!

They unclogged my vacuum as a walk in in about 1 hour and he only charged me $29! Very satisfied customer and they are very nice as well!

Beautiful Vacuum store with a wide - range of product sets. Emphasis on clean air, healthy homes with Swiss and German clean air appliances. Good service shop too.

Wonderful local store! The kind of knowledgeable owner show me everything I needed and answered all of my questions. They have tons of variety and you won’t get that kind of service or attention online. Shop here!

great selection to choose from in all price ranges. Really helpful to be able to see and handle them all, and to have local tech support and service

Great little shop around town. They are very knowledgeable, responsible, and their prices are competitive.

They we're very helpful and very willing to answer any questions, prices seem to be pretty competitive as well

Great customer service. Ray is helpful, knowledgeable and friendly

Knowledgeable, professional and timely. Could not have asked for better service!

helpful. had what i needed in stock. great service;

Terrible service. Obnoxious staff. Not customer service oriented and not helpful.

A great place to get IQ air filters

Great place. The owner really cares about his customers.

Super nice and very knowledgeable

Cale was great

Went in to ask about a part for my vacuum. The guy there said that he couldn't get me the part because my vacuum was too cheap. Real Nice!

Friendly good service, would definitely recommend!